Sr. Help Desk Support Technician

OSI Systems, Inc; California, Hawthorne (MO, CA); On-site; USD 45,000 - 75,000; Full time

Job summary

An established industry player is looking for a dynamic Sr. Help Desk Support Technician to join their team. This role involves providing technical support, troubleshooting applications, hardware, and network issues while ensuring users can work effectively. The ideal candidate will have strong customer service skills, a proactive attitude, and the ability to work independently and collaboratively. You'll be part of a dedicated team focused on delivering top-notch IT solutions in a fast-paced environment. If you are passionate about technology and enjoy helping others, this opportunity is perfect for you!

Qualifications

• 8+ years of help desk and systems support experience required.
• A.S. in Information Technology or related degree preferred.
• Proficient in Windows 10 and Microsoft Office Suite.

Responsibilities

• Provide computer support and troubleshooting for users.
• Maintain Help Desk tracking software with ticket progress.
• Assist with hardware upgrades and system migrations.

Skills

Customer Service

Communication Skills

Troubleshooting

Attention to Detail

Time Management

Team Collaboration

Multi-tasking

Education

A.S. in Information Technology

B.S. in Information Technology

Tools

Windows 10

Microsoft Office Suite

Active Directory

Azure AD

Job description

Overview

OSI Systems and its subsidiaries is a vertically integrated provider of specialized electronic systems and components that meet the critical needs in the homeland security, healthcare, defense, and aerospace industries. As a global company, we are dedicated to developing solutions for our customers and the people they serve to lead the way to a safer and healthier world.

OSI Systems is seeking a Sr. Help Desk Support Technician, based out of Hawthorne, CA. This individual will provide computer support and basic troubleshooting of applications, hardware, network, and systems. Selected candidate will also provide technical end-user support, workstation setup and configuration, and routine tasks such as software/hardware installation and upgrades. In addition, will be responsible for resolving reported problems related to hardware, operating systems and configuration issues through troubleshooting and research in a timely manner. The Sr. Help Desk Support Technician must have excellent customer service and communication skills and work independently, as well as collaborate and provide support to other members of the team.

Responsibilities

• Configure, maintain and provide computer support to all users to ensure they have the ability to work at all times.
• Provide support for all applications running on end-user computers and all hardware associated with the applications.
• Monitor trouble tickets system and respond to all trouble reports within established goals.
• Imaging, data wiping, asset control, and detailed ticket documentation.
• New hire deployments.
• PC refresh deployment.
• Help develop IT solutions to meet the business objective.
• Perform system upgrades and migrations.
• Perform hardware upgrades (memory installs, hard drive upgrades) as required.
• Assist other IT divisions with troubleshooting, support, and maintenance of on-premise IT services, servers, and specialized hardware.
• Work independently and as part of a team on new and existing equipment, hardware, and software upgrades.
• Work on requisitions of equipment for new and existing users.
• Provide solutions to meet client needs.
• Maintain Help Desk tracking software with up-to-date information on ticket progress.
• Contribute to operational documentation as required.
• Provide overview of hardware and software to users.
• Maintain, troubleshoot, and provide technical support for the end user community in a Windows Active Directory environment.
• Uphold the company’s core values of Integrity, Innovation, Accountability, and Teamwork.
• Demonstrate behavior consistent with the company’s Code of Ethics and Conduct.
• It is the responsibility of every employee to report to their manager or a member of senior management any quality problems or defects in order for corrective action to be implemented and to avoid recurrence of the problem.
• Duties may be modified or assigned at any time to meet the needs of the business.

Qualifications

• A.S. in Information Technology or a related technology degree required; B.S. preferred. Years of experience may be substituted in lieu of a degree.
• 8+ years combined help desk, desktop, network, and systems/server support experience required.
• Must be able to work in a team environment and collaborate. Excellent interpersonal skills required.
• Proficient in Windows 10, Microsoft Office Suite, Active Directory, Azure AD troubleshooting skills.
• Must have attention to detail, time management skills, be organized, and the ability to multi-task under pressure.
• Excellent written and oral communication skills.
• Highly motivated with a positive, can-do attitude.
• Excellent customer interaction skills are required.
• Ability to be a self-starter and finisher, capable of working with minimum supervision.
• Must be able to lift desktops, laptops, monitors, printers and other IT related equipment weighing up to 25 lbs.
• Must be able to travel domestically on an as needed basis. Currently estimated at 10% -15% of the time.