Fleet Support Rep-Systems Analyst/DBA III

V2X Inc; Virginia Beach (VA); On-site; USD 70,000 - 90,000; Full time

Job summary

V2X Inc. is seeking a Computer Systems Analyst/Helpdesk Analyst to support Navy Strike Planning and Execution Systems.

You will assist with system installation, administration, and on-call helpdesk from our Marlton, NJ facility, with periodic CONUS/OCONUS travel. You’ll interact with DoD personnel, validate documentation, track equipment, and coordinate with network, IA, and engineering teams to keep systems secure and running.

Qualifications

• Certification in Computer Science, Information Systems, or a relevant technical discipline.
• Experience with DoD IT systems support (NAVMPS/JMPS) preferred.
• Willingness to obtain DoD IAT II certification within 3 months.

Responsibilities

• Provide helpdesk support and systems administration for Navy Strike Planning and Execution Systems.
• Coordinate with government personnel and contractors to gather information and validate docs.
• Assist with installation, testing, and configuration of system software and assets.
• Maintain security posture and documentation per DoD guidance.

Skills

Helpdesk support

Systems administration

DoD IT systems

Documentation

Team collaboration

Education

Certification in Computer Science / Information Systems

Tools

HDI Support Analyst Certification

DoD 8570.01m/8140 IATII training

Job description

Overview

Working across the globe, V2X builds smart solutions designed to integrate physical and digital infrastructure from base to battlefield. We bring 120 years of successful mission support to improve security, streamline logistics, and enhance readiness. Aligned around a shared purpose, our $4.5B company and 16,000 people work alongside our clients, here and abroad, to tackle their most complex challenges with integrity, respect, responsibility, and professionalism.

Overview

Working across the globe, V2X builds smart solutions designed to integrate physical and digital infrastructure from base to battlefield. We bring 120 years of successful mission support to improve security, streamline logistics, and enhance readiness. Aligned around a shared purpose, our $4.5B company and 16,000 people work alongside our clients, here and abroad, to tackle their most complex challenges with integrity, respect, responsibility, and professionalism.

Responsibilities

Computer Systems Analyst

• We have an opportunity for a Computer Systems Analyst/Helpdesk Analyst to work as a member of an energetic and dynamic team supporting advanced program integration and installation within Navy’s Strike Planning and Execution Systems line of products. You’ll be answering calls on behalf of Navy’s Strike Planning and Execution Systems.

What You'll Do

• Provide helpdesk support for Navy systems administration and installations support. The duties for this position will primarily be performed from the V2X Marlton, NJ Facility and may require periodic CONUS / OCONUS travel. This position may also require occasional embedded support to US Navy afloat units as a ship rider for periods of 2-4 weeks, which includes bonus pay.

Key Responsibilities

• Both as part of a team and independently analyze and break down software function, operation, and administration of the various system components, connections, and applications associated with the Strike Planning and Executions Systems environment.
• Directly interact with various levels of US Government Program Office personnel, US Navy and US Marine Corps uniformed personnel, and other contractors to obtain required information.
• Participate in technical document validation/verification and In-Process Reviews, program reviews, technical exchanges, and team meeting.
• Be involved in the development and collection of performance metrics for monthly reporting and for use in developing/improving the documentation process.
• Assist with tracking and inventory of government furnished equipment and materials.
• Act as primary liaison between the government Program Office and Fleet users while providing technical support on site.
• Provide system-specific administration and maintenance training for users.
• Assist aircrew with mission planning when using supported programs.
• Work with cross‑functional teams to compile source data inputs, establish training requirements, and review developed material.
• Provide cross-platform training and guidance to less experienced team members and team members from co-located programs outside of the mission planning environment.
• Install and configure system-specific software on all applicable assets.
• Install, integrate, test and secure site-unique hardware and software applications as approved by the government customer.
• Create, maintain, and manage system administrator and user accounts for all applicable mission assets.
• Provide technical recommendations and advice to the government customer in support of defining and prioritizing requirements for system upgrades, replacements, and new solutions.
• Provide technical support for the preparation and development of documentation for installation, testing, service transition, continuity of operations, disaster response and recovery, and other standard operating procedures.
• Coordinate with enterprise network, web, database, and information assurance engineers and administrators for all installation, testing, integration, operation, maintenance and troubleshooting activities.
• Monitor, administer, document and report on system security posture in accordance with DoD and local information assurance guidance and policy.
• Prepare, pre-configure and test deployable equipment packages for remote connection and operation, train users and support personnel on system set-up and operation, and provide remote support to deployed personnel.
• Support CM and QA practices by adhering to configuration management and change control policies and procedures.
• Maintain current knowledge of relevant and emerging technologies as assigned.

Qualifications

• Minimum Qualifications
  • Education: Certification in Computer Science, Information Systems, or a relevant technical discipline
  • Allowable Substitution: Experience in support of Department of Defense IT systems, specifically NAVMPS / JMPS, may be substituted in lieu of degree; Department of Defense system administration training and experience will be considered on a case-by‑case basis.
  • Certifications/Licenses: Must be able to obtain HDI Support Analyst Certification and must be able to obtain applicable DoD 8570.01m/8140 IATII certification within three months of start date, such as Security+, CISSP, etc.
  • Experience: At least three (3) years’