Sr. Global Solutions Engineer

Digital Realty; Miami (FL); On-site; USD 160,000 - 180,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) match

Employee stock purchase plan

Paid time off

Job summary

Digital Realty is seeking a Sr. Global Solutions Engineer to lead technical engagement with our largest customers. This role involves managing the full lifecycle of customer opportunities, from solution design to deployment, ensuring a top-tier customer experience.

The ideal candidate will have a Bachelor's degree in a related technical field and extensive experience in the data center industry, demonstrating strong communication skills and technical expertise. Compensation is competitive, ranging from $160K to $180K annually.

Qualifications

• 5+ years of experience in data center or colocation environments.
• Proven ability to translate customer requirements into technical solutions.
• Strong organizational skills and attention to detail.

Responsibilities

• Lead technical engagement and solution design with customers.
• Serve as the primary liaison between customers and internal teams.
• Support technical account planning and sales forecasting.

Skills

Technical communication

Cross-functional collaboration

Customer engagement

Problem-solving

Presentation skills

Education

Bachelor's degree in Electrical Engineering, Mechanical Engineering, or Computer Science

Tools

MS Office

AutoCAD

Adobe Acrobat

Job description

Position Title

Sr. Global Solutions Engineer

Location

Dallas, TX | Austin, TX | Denver, CO | Boston, MA | Ashburn, VA | New York, NY | Miami, FL | Charlotte, NC | San Francisco, CA

Your role

High‑impact, customer‑facing technical leadership role supporting Digital Realty’s largest and most strategic customers. You will own the technical relationship across the full lifecycle of an opportunity—from discovery and solution design through contracting and deployment—acting as the primary liaison between customers and internal teams.

You’ll play a critical role in driving customer success by translating business and technical requirements into engineered solutions, ensuring opportunities progress smoothly while delivering a best‑in‑class customer experience.

What You’ll Do

• Lead technical engagement with customers, including site tours, sales calls, solution design, pricing support, and contract negotiations
• Act as the central hub for technical and engineering communication across internal and external stakeholders
• Discover and evaluate customer requirements, designing fit‑for‑purpose data center solutions
• Engineer and cost solutions for large, complex customer opportunities
• Own and complete technical responses for RFIs, RFPs, and RFQs
• Serve as a subject‑matter expert on data center infrastructure, building systems, and white‑space fit‑outs
• Partner with Design & Construction, Operations, Implementation, and Portfolio teams to support project delivery
• Support technical account planning, pipeline reviews, and sales forecasting
• Represent Digital Realty at industry events and technical forums
• Monitor industry trends and provide insights to support strategic customer accounts

What You’ll Need

Bachelor’s degree required in Electrical Engineering, Mechanical Engineering, Computer Science, or a related technical field

• Hands‑on, in‑field experience in the data center industry supporting infrastructure such as:
  • Electrical / power systems
  • Mechanical / cooling systems
• Pre‑sales experience is required (Sales Engineering / Solutions Engineering preferred)
  • Does not need to be a quota‑carrying salesperson
  • Must be comfortable working closely with sales teams and engaging directly with customers in a client‑facing, pre‑sales capacity
• 5+ years with a data center or colocation provider OR 8+ years in a related field (telecom, networking, engineering consulting, mission‑critical facilities)
• Proven ability to engage directly with customers and translate requirements into technical solutions
• Strong cross‑functional collaboration across engineering, construction, operations, and commercial teams
• Technical expertise in at least one area: networking, electrical systems, cooling systems, monitoring & controls, or mission‑critical infrastructure
• Experience supporting technical sales cycles and managing customer opportunities
• Strong communication and presentation skills, including engagement with senior stakeholders
• Ability to manage multiple priorities in a fast‑paced environment
• High attention to detail and strong organizational skills
• Proficiency in MS Office, AutoCAD, and Adobe Acrobat

Compensation and Benefits

Compensation range: $160K – $180K per year. Benefits include medical, dental, vision, life and AD&D insurance, 401(k) match, disability benefits, wellness and education benefits, employee stock purchase plan, paid time off, holidays, and more.