Front Desk Hospitality Agent

Sonder Inc.; Boca Raton (FL); On-site; USD 35,000 - 55,000; Full time

Job summary

An innovative hospitality company is seeking a Front Desk Hospitality Agent to create memorable experiences for guests. In this role, you will be the first point of contact, guiding guests through the technology-rich Sonder experience and ensuring their needs are met with exceptional service. You'll thrive in a dynamic environment, collaborating with a passionate team to maintain high standards of guest satisfaction. This is an exciting opportunity to be part of a mission-driven organization that values creativity, flexibility, and a commitment to excellence in hospitality. Join us in redefining the way people experience stays, and make a lasting impact on the guest journey.

Benefits

Employee Travel Perks

Competitive Compensation

Generous Stock Plan

Medical, Dental and Vision Insurance

Flexible Vacation

Wellness and Volunteering Days

Annual Free Credits and Discounts

Workplace Flexibility

Qualifications

• Experience in customer-facing roles in hospitality or service.
• Strong problem-solving skills and ability to work in fast-paced environments.

Responsibilities

• Be the face of Sonder, ensuring exceptional guest experiences.
• Handle guest interactions with professionalism and resolve issues.

Skills

Customer Service

Problem-Solving

Communication

Computer Literacy

Organizational Skills

Flexibility

Teamwork

Education

Experience in Hospitality

Tools

Sonder App

Digital Communication Systems

Job description

Front Desk Hospitality Agent

Front Desk Hospitality Agent

Apply remote type Market Based Driving Requirement locations Boca Raton, FL Miami, FL time type Full time posted on Posted 10 Days Ago job requisition id JR102431

Sonder is on a mission to revolutionize hospitality and make a world of better stays open to all. No two Sonders are the same – each property has a bespoke design and contains a mix of rooms, suites, and apartments. Though each Sonder is unique, our mobile app allows guests to effortlessly navigate their stay. From check-in to checkout, everything they need is just a tap away. To be better is a never-ending pursuit and revolutions don’t happen overnight. But, together, we can forever change the way people stay, for the better.

We are looking for someone who breathes hospitality operations and is energized by the opportunity to maximize, motivate, and inspire a team to deliver an amazing Sonder guest experience. Our Sonder locations are distributed across a city in different shapes, sizes, ages, and styles, and we pride ourselves on offering a hotel-like service. That’s what you’ll own.

The Opportunity:

• Be the face of Sonder, working collaboratively with team members to create an exceptional first impression on our guests, visitors, and all internal and external partners from the front desk.
• Guide guests through the technology-rich Sonder experience, ensuring they make the most of their stay by engaging with the Sonder app and self-service features.
• Communicate with guests in-person and through digital communication systems to anticipate and address their needs, ensuring a seamless and enjoyable experience throughout their stay.
• Handle all guest interactions with the highest quality of service and professionalism, owning guest issues to resolution and accommodating requests whenever possible.
• Ensure the maintenance, cleanliness, and organization of both guest-facing and back-of-house working spaces, contributing to a welcoming and efficient environment for both guests and team members.
• Flexibly support the back-of-house team on a day-to-day basis as needs arise, including housekeeping quality audits, inventory checks, and minor maintenance and technology issues; Support multiple Sonder properties throughout the local market, as required.
• Assist market leadership with administrative tasks to keep all operations running smoothly and contribute to continuous improvement in the guest experience.
• In markets where applicable you will also be required to set up the breakfast buffet and tables, help serve and take care of the breakfast and to respect HACCP.

Who We Look For:

• Demonstrated experience working in hotels, restaurants, or customer-facing hospitality, service, and/or customer experience roles.
• Personable, service-minded, and positive; you love speaking with guests in-person and through digital support channels.
• Excellent problem-solving skills, with a proactive approach to addressing guest needs and a desire to “get it done” for our guests.
• Strong computer literacy and writing skills, and comfortable switching between multiple desktop and mobile applications.
• Organized, hardworking, and detail-oriented; someone who thrives in a fast-paced environment with an ability to work effectively both independently and in a team.
• Flexible schedule and open to working evenings, weekends, and holidays.
• Ability to remain standing for extended periods of time and lift and/or carry items weighing up to 50 pounds.
• Proficiency in languages other than English is an asset.
• This role requires regular access to a reliable smartphone for work purposes (expense reimbursement available).
• This role requires a reliable vehicle to use for work, a valid driver's license, and a clean driving record with proof of insurance.

Benefits

• We offer attractive employee travel perks for any Sonder location as well as competitive stock, health and lifestyle benefits. For eligible employees, benefits may include:
• Competitive compensation
• Generous stock plan
• Medical, dental and vision insurance (where applicable)
• Flexible vacation
• Wellness and volunteering days
• Annual free credits and discounts to stay in Sonders
• Workplace flexibility (for remote-specified positions only) #ABetterWaytoWork

Equal Opportunity

We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other classification protected by applicable state, federal or local law.

If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to [e-mail].