Sr. Fraud Investigation Associate

Careerglobalhc

Irvine (CA)

Hybrid

USD 80,000 - 120,000

Full time

14 days+

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Benefits offered by this job

Hybrid flexibility

Vehicle perks

Health coverage

HSA contributions

401(k) with match

Life and disability insurance

Wellbeing resources

Leadership programs

Paid Volunteer Time Off

Job summary

Hyundai Capital America (HCA) seeks a Sr. Fraud Investigation Associate to partner with Operations, Legal and law enforcement to investigate fraudulent activity across auto-finance processes.

You will conduct investigations from inception to conclusion, gather facts, and draft dealer buyback demands while ensuring proper approvals and follow-up through to payments. The role requires 4–6 years of fraud investigative experience, strong analytical and writing skills, and ability to collaborate

Qualifications

Minimum 4-6 years related experience performing fraud investigations.
Prior experience with Credit, Collection skip tracing, and/or legal a plus.
Auto Finance Industry a plus.
Bachelor’s degree or equivalent work experience.
Strong analytical skills to determine facts and culpability in fraud and ID theft claims.
Strong attention to detail and ability to see investigations through with minimal supervision.
Strong decision making, organizational, communication, teamwork, and customer service skills.
Strong writing skills and working knowledge of MS Office.

Responsibilities

Investigate fraud incidents and allegations involving accounts or credit applications.
Interview victims, suspects, dealers and related parties; collaborate with law enforcement.
Gather facts and document investigative activities; support culpability determinations.
Prepare dealer buyback reimbursement claims and support buyback through payment receipt.
Assist with indirect claims via eOscar and disputes as needed.
Coordinate with cross‑functional teams (Collections, Customer Service, Legal, etc.).
Assist with Fraud Service Requests and monitoring of auction inventory and proceeds.
Train new hires/investigators when needed.

Skills

Fraud investigations

Credit/Collection skip tracing

Analytical skills

Decision making

Organizational skills

Communication skills

Teamwork

Customer service

MS Office

SAS or SQL

Education

Bachelor’s degree

Tools

SAS

SQL

Job description

Sr. Fraud Investigation Associate – (260000J2)

Description

Hyundai Capital America (HCA) helps people move forward. Through Hyundai Motor Finance, Genesis Finance, and Kia Finance, we deliver innovative financing, leasing, and insurance solutions to more than 3 million customers and businesses nationwide.

We’re a company driven by growth, innovation, and people. At HCA, you’ll find opportunities to build new skills, expand your career, and make a real impact—while working in a diverse, inclusive, and values‑driven environment. We’re proud to support our communities through volunteerism, philanthropy, and engaged Employee Resource Groups.

++WHAT YOU WILL DO++

The Sr. Fraud Investigation Associate is responsible for working closely with management as well as Operations (Servicing, Collections, Credit/ Funding), Legal, law enforcement and our dealers to coordinate research and investigate fraudulent or suspicious activities related to Fraud, irregular dealer activity and other auto finance irregularities or potential misrepresentations. This position conducts suspected fraud case investigations of various consumer and dealer related fraud types from inception through conclusion. In addition, this position investigates, gathers and analyzes facts, and supports culpability determination, including drafting dealer buyback demands, requesting proper approvals, and maintaining required follow-up activities through receipt of payments.

++HOW YOU WILL MAKE AN IMPACT++

Investigate/ research Fraud incidents and/ or allegations involving any new or existing accounts and/or credit applications received via the Fraud Inbox as well as other internal and external sources. Interview victims, suspects, dealers and associated parties during investigations of fraud, dealer mistake and lien imperfection claims. Collaborate with law enforcement to verify police reports and, when applicable, provide necessary information or documentation to assist in pursuing bad actors.
Gather and analyze facts and document all investigative activities to present culpability determination and next steps. Prepare written reimbursement claims for dealer buybacks and support the buyback process through to payment receipt.
Assist with investigating and managing indirect claims received through eOscar and/or other disputes as needed
Regularly communicate and coordinate cross departmental fraud detection and/or investigative issues with departments such as Collections, Customer Service, CARE, Credit, Funding, Sales, Marketing and Legal. Network with and assist local, state, and federal authorities when possible.
Assist with running Fraud Service Requests and auction inventory queries; assist with monitoring auction sales of fraud recovered vehicles and proper application and reporting of auction proceeds; assist with ensuring proper data entries and reporting accuracy of the Fraud Master Tracker. Assist with training new hire/investigators when needed.

Qualifications

++WHAT YOU WILL BRING TO THE ROLE++

Minimum 4-6 years related experience performing fraud investigations.
Prior experience working with Credit, Collection skip tracing, and or legal a plus.
Auto Finance Industry a plus
Bachelor’s degree or equivalent work experience.
Strong analytical skills to perform investigative work to determine facts and potential culpability in
fraud and ID theft claims to determine the best course of action to minimize loss to the Company.
Must have strong attention to detail and ability to see investigations through with minimal
supervision.
Must have strong decision making, organizational, communication (written and verbal), teamwork,
and customer service skills to interface with external and internal customers.
Strong writing skills and working knowledge of MS Office skills.
SAS or SQL experience preferred.

++WE TAKE CARE OF OUR PEOPLE++

At HCA, our people drive our success. That’s why we offer a competitive rewards package that supports your health, financial future, and overall wellbeing—at work and beyond.

Benefits Highlights

Hybrid flexibility — 4 days in office, 1 day remote
Vehicle perks — monthly vehicle allowance plus purchase and lease discounts
Comprehensive health coverage — medical, dental, and vision plans
Employer-funded HSA contributions to help reduce healthcare costs
401(k) with company match and immediate vesting from day one
100% company-paid life and disability insurance
Wellbeing benefits including fitness and health resources
Leadership programs and career development that support continuous learning
Paid Volunteer Time Off and a company charitable donation in your honor

Because great benefits help you thrive—personally and professionally.

++OTHER DETAILS++

Our Company is an equal opportunity employer committed to fostering a diverse, inclusive, and respectful workplace—because we believe diversity builds stronger teams. We comply with all applicable federal, state, and local equal employment opportunity laws and do not discriminate on the basis of race, religion or creed, color, national origin, ancestry, caste, citizenship, sex or gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, medical condition, genetic information, marital status, family care or medical leave status, military or veteran status, political affiliation, or any other characteristic protected by law. Information provided during the application process is requested in good faith and will be used solely in accordance with applicable employment laws.

California Privacy Notice

This notice only applies to our applicants who reside in the State of California.

The latest version of our Privacy Policy can be foundhere. This Privacy Policy provides you with notice, at or before the point of collection, about the categories of personal information to be collected from you, the purposes for which your personal information is collected or used, and whether that information is sold or shared, so that you can exercise meaningful control over our use of your personal information. We are providing this notice to comply with the California Consumer Privacy Act of 2018, as amended as amended by the California Privacy Rights Act of 2020 (“CCPA”).

If you have any questions about CCPA regarding California residents or HCA team members, please contact the Privacy Team atPrivacy2@hcs.com.

Primary Location

: United States-California-Irvine

Work Locations

: Headquarters 1 3161 Michelson Dr. Ste 1900 Irvine 92612

Job

: Operations Support

Job Type

: Regular

Overtime Status

: Non-exempt

Schedule