Dealer Support Associate

Hyundai Capital America

Irvine (CA)

On-site

USD 49,000 - 73,000

Full time

3 hours ago

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Benefits offered by this job

Vehicle allowance

Health coverage

HSA contributions

401(k) with company match

Life and disability insurance

Wellbeing benefits

Leadership programs

Volunteer time off

Job summary

Hyundai Capital America is hiring an Operations Support professional to serve as the dealers’ first point of contact, handling inquiries about funding, titles, contracts, and post-funding activities. You will document activity in approved systems, escalate complex issues, and ensure adherence to policies and state/federal regulations.

The role requires 2–4 years in call center or dealer support, strong communication, and the ability to multitask in a fast-paced environment.

Qualifications

2–4 years of related experience in call center, dealer support, customer service, financial services operations, or automotive finance environment.
High school diploma or GED required.
Strong customer service and communication skills to support dealers, Sales teams, internal departments, and external partners through phone and email channels.
Ability to research, analyze, and resolve dealer and internal inquiries related to funding, titles, contracts, post-funding activities, and consumer portfolio processes.
Proficiency with Microsoft Office and ability to learn/internal systems/databases.

Responsibilities

Serve as the operational first point of contact for dealers and internal partners by managing inbound calls and dealer support inbox requests related to funding, titles, contracts, post-funding activities, and HCA’s consumer portfolio.
Conduct outbound follow-up with dealers, Sales, internal departments, and external parties to obtain missing information and resolve open items.
Review, request, create, and validate documents needed to support dealer and customer transactions, ensuring accuracy and conformance with policies.

Skills

Customer service

Communication

Research & problem solving

Multitasking

Attention to detail

Fast-paced environment

Policy interpretation

Education

High school diploma or GED

Tools

Microsoft Office (Outlook, Word, Excel)

Job description

Hyundai Capital America (HCA) helps people move forward. Through Hyundai Motor Finance, Genesis Finance, and Kia Finance, we deliver innovative financing, leasing, and insurance solutions to more than 3 million customers and businesses nationwide. We’re a company driven by growth, innovation, and people. At HCA, you’ll find opportunities to build new skills, expand your career, and make a real impact—while working in a diverse, inclusive, and values‑driven environment. We’re proud to support our communities through volunteerism, philanthropy, and engaged Employee Resource Groups.

What You Will Do

The Dealer Support Associate serves as the operational first point of contact for dealers through inbound calls and the dealer support inbox. This role is responsible for researching and resolving dealer and internal inquiries related to funding, titles, contracts, and post-funding activities accurately, efficiently, and in accordance with HCA policies and procedures. This role supports a consistent dealer experience by documenting activity in approved systems, escalating complex issues as needed, and applying established best practices across Consumer Credit, Funding, Servicing, Collections, Remarketing, Tax, and Compliance processes.

How You Will Make An Impact

Dealer & Internal Inquiry Support: Serve as the operational first point of contact for dealers and internal partners by managing inbound calls and dealer support inbox requests related to funding, titles, contracts, post-funding activities, and HCA’s consumer portfolio. Research issues, provide accurate and timely one touch resolutions, when possible, elevate complex matters as needed, and document all activity in applicable approved systems.
Outbound Follow-Up and Issue Resolution: Conduct outbound follow-up with dealers, Sales, internal departments, and external parties to obtain missing information, clarify requests, resolve open items, and ensure consistent communication through issue resolution.
Documentation & Compliance Support: Review, request, create, and validate documents needed to support dealer and customer transactions, ensuring accuracy and conformance with HCA policies, established procedures, and applicable state and federal regulations.

What You Will Bring To The Role

Minimum 2–4 years of related experience in a call center, dealer support, customer service, financial services operations, or automotive finance environment, preferably supporting funding, servicing, credit, titles, contracts, or post-funding activities.
High school diploma or GED required.
Strong customer service and communication skills, with the ability to professionally support dealers, Sales teams, internal departments, and external partners through phone and email channels.
Ability to research, analyze, and resolve dealer and internal inquiries related to funding, titles, contracts, post-funding activities, and consumer portfolio processes.
Strong attention to detail and ability to accurately document activity, update systems, review documents, and follow established procedures.
Ability to manage multiple requests, prioritize competing deadlines, and work effectively in a fast paced, high-volume support environment.
Ability to interpret and apply company policies, procedures, and applicable state and federal regulatory requirements.
Proficiency with Microsoft Office, including Outlook, Word, and Excel; ability to learn and navigate multiple internal systems, vendor platforms, and databases.
Proven track record with delivering seamless customer experiences.
Ability to thrive in a performance coaching environment.

WE TAKE CARE OF OUR PEOPLE

At HCA, our people drive our success. That’s why we offer a competitive rewards package that supports your health, financial future, and overall wellbeing—at work and beyond.

Benefits Highlights

Vehicle perks – monthly vehicle allowance plus purchase and lease discounts
Comprehensive health coverage – medical, dental, and vision plans
Employer-funded HSA contributions to help reduce healthcare costs
401(k) with company match and immediate vesting from day one
100% company-paid life and disability insurance
Wellbeing benefits including fitness and health resources
Leadership programs and career development that support continuous learning
Paid Volunteer Time Off and a company charitable donation in your honor

Because great benefits help you thrive—personally and professionally.

Our Company is an equal opportunity employer committed to fostering a diverse, inclusive, and respectful workplace—because we believe diversity builds stronger teams. We comply with all applicable federal, state, and local equal employment opportunity laws and do not discriminate on the basis of race, religion or creed, color, national origin, ancestry, caste, citizenship, sex or gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, medical condition, genetic information, marital status, family care or medical leave status, military or veteran status, political affiliation, or any other characteristic protected by law. Information provided during the application process is requested in good faith and will be used solely in accordance with applicable employment laws.

California Privacy Notice

This notice only applies to our applicants who reside in the State of California.

The latest version of our Privacy Policy can be found here. This Privacy Policy provides you with notice, at or before the point of collection, about the categories of personal information to be collected from you, the purposes for which your personal information is collected or used, and whether that information is sold or shared, so that you can exercise meaningful control over our use of your personal information. We are providing this notice to comply with the California Consumer Privacy Act of 2018, as amended as by the California Privacy Rights Act of 2020 (“CCPA”).

If you have any questions about CCPA regarding California residents or HCA team members, please contact the Privacy Team at Privacy2@hcs.com.

Primary Location

United States-California-Irvine

Work Locations

Headquarters 1

Job

Operations Support

Job Type

Regular

Overtime Status

Non-exempt

Schedule