Sr Fraud Analyst III - Fraud Detection - Online

Bank of America; Newark (NJ); On-site; USD 60,000 - 90,000; Full time

Job summary

An established industry player is seeking a Sr Fraud Analyst III to join their dynamic team in Newark. This role involves analyzing data to detect fraudulent activities, preparing reports, and managing complex customer situations. The ideal candidate will possess strong analytical skills and the ability to work under pressure while delivering innovative solutions. With a commitment to responsible growth and an inclusive workplace, this company offers a supportive environment where you can thrive and make a meaningful impact in the financial sector. If you're ready to take your career to the next level, this opportunity is for you!

Qualifications

• At least 1 year of current Fraud Detection experience.
• Detail oriented with strong analytical and organizational skills.
• Ability to influence without direct authority.

Responsibilities

• Analyzes data to detect and identify fraudulent activities.
• Prepares reports for suspicious activity and escalates concerns.
• Manages and prioritizes a large and varied case load effectively.

Skills

Analytical Thinking

Attention to Detail

Due Diligence

Investigation Management

Research

Collaboration

Policies, Procedures, and Guidelines

Regulatory Compliance

Relationship Building

Written Communications

Education

High School Diploma / GED / Secondary School

Tools

Microsoft Excel

Microsoft Word

SharePoint

FLASH

MOC

BASS

BOSS

GIN

Content Navigator

Verint

Job description

Sr Fraud Analyst III - Fraud Detection - Online page is loaded

Sr Fraud Analyst III - Fraud Detection - Online

Apply locations Newark Fort Worth time type Full time posted on Posted 2 Days Ago job requisition id 25019358

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:
This job is responsible for handling complex products and escalated customer situations regarding possible fraudulent activity. Key responsibilities include completing inbound and outbound calls, taking action based on complex transaction characteristics or suspicious documentation, and researching and resolving fraudulent activity and service support. Job expectations include making decisions under uncertain conditions, proactively identifying and escalating concerns/issues with a sense of urgency, and delivering solutions while focusing on retention and re-establishing customer confidence.

Responsibilities:

• Analyzes data to detect and identify fraudulent activities and assesses the level of risk to customers and the bank
• Prepares reports for suspicious activity, escalating concerns to senior management as required
• Reviews and analyzes accounts and relationships that may require differentiated treatment or specialized resolution and ensures compliance with industry regulations and bank procedures
• Manages and prioritizes a large and varied case load effectively and efficiently in order to deliver solutions and re-establish customer confidence

LOB Specific Information:

Handles complex products and/or escalated customer situations regarding possible fraudulent activity. The incumbent may complete inbound and outbound calls and take appropriate action based on complex transaction characteristics or suspicious documentation. The incumbent may perform functions related to research and resolution of fraudulent activity and service support. Decisions are made based on judgment and research, extensive job experience, and following established procedures and guidelines, while leveraging multiple systems/tools. The incumbent may need to make decisions under exception conditions and proactively identify and escalate concerns/issues with a sense of urgency. Delivers practical, innovative solutions while focusing on retention and re-establishing customers confidence. Responsible for mentoring and assisting associates with moderately complex research and analysis of account/relationship activity to assess levels of risk and fraud type. Typically reports to an Operations Manager.

For internal employees: participation in a work from home posture does not make you ineligible to post.

Hours: Monday - Friday

Delaware - 6:00 AM - 2:30 PM

Ft. Worth - 8:30 - 5:00 PM or 9:00 - 6:00 PM

Required Qualifications:

• At least 1 year of current Fraud Detection experience

• At least 1 year of current Client Protection experience

• Detail oriented with strong analytical and organizational skills

• Ability to influence without direct authority

• A high impact person who exhibits forward thinking, promotes team effort and demonstrates initiative

• Strong oral and written communication skills

• Can work with little direction and able to multi-task

• Ability to shift priorities quickly

Desired Qualifications:

• Proficient in Microsoft Office products such as Excel and Word

• Familiar with ring or linking activity

• Knowledge of check fraud related verbiage

• SharePoint, FLASH, MOC, BASS, BOSS, GIN, Content Navigator, Verint, Synergy, AHU, RD

Skills:

• Analytical Thinking
• Attention to Detail
• Due Diligence
• Investigation Management
• Research
• Collaboration
• Policies, Procedures, and Guidelines
• Regulatory Compliance
• Relationship Building
• Written Communications
• Business Case Analysis
• Business Intelligence
• Credit Documentation Requirements
• Data Collection and Entry
• Underwriting

Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent

Shift:

1st shift (United States of America)

Hours Per Week:

40

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About Us

Bank of America is committed to help employees through the transition period when they’re displaced as a result of a workforce reduction, realignment or similar measure. Please review the resume writing and interviewing tips provided below to help prepare you for your next career opportunity.

Regardless of the position you are interested in, the starting points to building your resume are the same:
1.Determine the job or types of jobs you want to do and research their responsibilities and qualifications.
2.Think about why you can do the job and make a list of your skills that are relative to the job.
3.Identify experiences or accomplishments that show your proficiency in the skills required for the job.
4.Summarize your abilities, accomplishments and skills into a brief, concise document.

Considerations when writing a resume
•Do be brief. Resumes should be 1-2 pages in length.
•Do be upbeat and active in your wording.
•Do emphasize what you have done clearly and concretely.
•Do be neat and well organized.
•Do have others proofread and critique your resume. Spell check. Make it error free.
•Do use high quality, white or light colored 8½ x 11 paper. Use a laser printer if possible.
•Don't be dishonest, always tell the truth about yourself in the most flattering light.
•Don't include salary history or requirements.
•Don't include references.
•Don't include accomplishments that do not support your professional goals.
• Don't include anything that isn't relevant. (For example, don't mention your fondness for swimming unless you want to work on the water.)
•Don't use italics, underlining, shadows or other fancy treatments.

Seven steps to a successful interview
1.Anticipate –Put yourself in the interviewer's position. What do you believe the interviewer is most interested in? Why do you think you have been invited to interview?
2.Research –What are the primary functions of the line of business? What are the success factors for the job? Is there a job description available?
3.Assess –Think about your skills, abilities, knowledge, interests, traits, values and accomplishments. Match them to what you know about the job. Consider which ones you should highlight.
4.Prepare Answers –Think about what the interviewer may ask, determine what the best answer is and write it down.
5.Prepare Questions – Interviewing is a two-way street. By asking thoughtful questions, you communicate your interest and learn a lot about the job. Choose two or three questions to ask your interviewer. Avoid asking a lot of questions about vacation time or breaks.
6.Practice – It may seem awkward, but it is the best way to come across well in an interview. Practice your own "great responses" with others or in front of a mirror until you appear relaxed and at ease.
7.Follow-up – Send a brief follow-up letter to the interviewer. Keep in mind that the many job searchers will not send a follow-up letter. Sending one can become a competitive advantage.