Fraud Operations Specialist I, II, III, Senior

Global Credit Union; Street (MD); On-site; USD 41,000 - 82,000; Full time

Job summary

Join a forward-thinking financial institution as a Fraud Operations Specialist, where you'll play a crucial role in investigating and mitigating fraud. In this dynamic position, you'll create and maintain case files, process vital documents, and collaborate with various departments to protect the organization from fraud and identity theft. This role offers a supportive environment with opportunities for career advancement based on performance. If you're a motivated individual with strong communication skills and a knack for problem-solving, this is the perfect opportunity to make a meaningful impact in the financial sector.

Benefits

Short-term and long-term incentives

Comprehensive medical, dental and vision insurance

401(k) plan with a 5% match

Employee Assistance Program (EAP)

Life and disability coverage

Voluntary cash benefits for accident, hospitalization and critical illness

Tuition Reimbursement

Generous leave programs including Paid Time Off

Qualifications

• High school diploma required; strong communication and problem-solving skills essential.
• Ability to understand and apply regulations to case evaluations.

Responsibilities

• Create and maintain accurate case files and evidence in the management system.
• Process inbound mail and locate surveillance to support investigations.

Skills

Self-motivated

Strong oral communication

Strong written communication

Problem-solving

General knowledge of financial transactions

Comfortable with technology

Understanding regulations and procedures

Education

High school graduate or equivalent

Job description

Overview

Reports to: Fraud Operations Officer

Functions Supervised: None

Primary Functions: Perform activities in support of the Fraud department. Responsible for locating documents to use as investigative tools for all cases related to online access, check fraud, financial exploitation, identity theft, and operational risk mitigation. Creating collection letters to other financial institutions to mitigate loss.

Duties and Responsibilities:

1. Create and maintain complete and accurate case files including evidence and interview summary in the case management system.
2. Locate, save, and upload documents into the case management system: account agreements, loan documents, check copies, IP address results, affidavits, collection letters, surveillance, etc.
3. Create affidavits and send to branches/members with support documentation.
4. Process inbound mail for Fraud Operations.
5. Locate surveillance and review recorded calls to support investigations.
6. Create and send collection letters to other financial institutions to mitigate loss.
7. Place calls to gather information from branches, lending departments, and members regarding fraud or identity theft.
8. Perform other duties as assigned.

Qualifications

Education: High school graduate or equivalent.

Creditable Experience in Lieu of Education: Not Applicable

Experience/Skills: Self-motivated team player with the ability to identify and resolve issues as well as earn the confidence and cooperation of members, employees, and third parties. Must have strong oral and written communication skills, and general knowledge of financial transactions. Comfortable with technology. Ability to understand and apply regulations and procedures to case evaluations.

Tenure: Fraud Operations consists of these non-supervisory titles: Fraud Operations Specialist I, Fraud Operations Specialist II, Fraud Operations Specialist III, Senior Fraud Operations Specialist. Primary responsibilities based on roles: support (Specialist I), case intake (Specialist II), investigations (Specialist III), deep-dive investigations (Senior Specialist). Promotion opportunities are available once performance meets or exceeds expectations.

Compensation

Salary Pay Range:

• Fraud Operations Specialist I (Category 14): $41,484 - $60,567 annually
• Fraud Operations Specialist II (Category 13): $44,803 - $66,309 annually
• Fraud Operations Specialist III (Category 12): $48,387 - $73,549 annually
• Senior Fraud Operations Specialist (Category 11): $52,258 - $81,523 annually

Starting base salary will be determined based on candidate experience, qualifications, education, and local or state wage requirements, if applicable, and will fall within the range provided above.

In accordance with our Salary Administration policy, new hire base salaries generally fall within the minimum to midpoint of the listed range.

Benefits

• Short-term and long-term incentives
• Comprehensive medical, dental and vision insurance plan that has HSA and FSA options
• 401(k) plan with a 5% match
• Employee Assistance Program (EAP)
• Life and disability coverage
• Voluntary cash benefits for accident, hospitalization and critical illness
• Tuition Reimbursement
• Generous leave programs to include Paid Time Off accrual, Paid Sick Leave, Paid Holidays

Equal Opportunity Employer