Sr Fleet Operations Support Specialist

Cox; Scottsdale (AZ); On-site; Full time

Job summary

A leading company in fleet maintenance seeks a Fleet Services Support Specialist to coordinate operations, manage vehicle information, and ensure customer satisfaction. The role emphasizes exceptional service and collaboration, with a focus on meeting operational KPIs. Ideal candidates will possess strong communication and organizational skills, with a background in fleet management or related fields. Join a dynamic team committed to excellence in fleet services.

Benefits

Paid Time Off

Paid Holidays

Parental Leave

Qualifications

• 5 years related experience or equivalent education.
• Proficiency in computers and internet applications.
• Valid US driver’s license required.

Responsibilities

• Coordinate fleet maintenance and vehicle assignments.
• Maintain vehicle files and ensure compliance.
• Resolve escalated service issues.

Skills

Communication

Analytical Skills

Organizational Skills

Customer Service

Team Player

Education

High School Diploma/GED

Associate Degree

Tools

Microsoft Office

Job description

Fleet Services Support Specialist

Parental leave, paid time off, paid holidays

Location: United States, Arizona, Scottsdale

Fleet Services by Cox Automotive keeps your fleet moving. FSCA is one of the largest fleet maintenance companies in the country, operating with 500+ mobile trucks and 20+ shops. We provide preventative maintenance with proprietary technology tailored to each customer's needs. As our business expands, we seek motivated, energetic individuals to join our team.

Role Overview

The Sr Fleet Operation Support Specialist is responsible for coordinating fleet maintenance, vehicle assignments, documentation, scheduling, tracking, vehicle compliance, database accuracy, and cost controls. The role emphasizes exceptional customer service, collaboration, and ensuring operational KPIs are met.

Responsibilities

1. Perform clerical and administrative duties related to fleet management.
2. Maintain vehicle files, records, billing, vendor relationships, and service provider contacts.
3. Ensure accurate, up-to-date vehicle information in fleet management systems, complying with regulations.
4. Analyze and report on customer vehicle data and shop throughput.
5. Resolve escalated service issues and support during catastrophic events.
6. Coordinate with team resources to ensure efficiency and quality service.
7. Establish and maintain customer relationships through proactive communication.
8. Respond to customer inquiries and support problem resolution.
9. Provide detailed vehicle information to support utilization and reliability.
10. Monitor vehicle repairs via fleet maintenance systems.
11. Schedule repairs and communicate with management and technicians.
12. Ensure timely completion of vehicle services and follow up with customers for satisfaction.

Minimum Qualifications

• High School Diploma/GED plus 5 years' related experience, or equivalent combination of education and experience.
• Proficiency in computers, Microsoft Office, and internet applications.
• Self-motivated with ability to prioritize and work under pressure.
• Analytical skills for data analysis and policy recommendations.
• Accurate record-keeping and report generation skills.
• Strong communication and interpersonal skills.
• Ability to support compliance with policies and standards.
• Experience managing vehicle information and providing recommendations.
• Team player supporting departmental goals.
• Excellent organizational and customer service skills.
• Physical ability to sit or stand for extended periods and perform repetitive tasks.
• Valid US driver’s license and regional travel capability.
• Ability to work outdoors occasionally in various weather conditions.

Preferred Qualifications

• Associate degree or 5 years fleet experience preferred.
• Knowledge of relevant federal, state, and local laws.

Compensation & Benefits

Hourly pay ranges from $21.49 to $32.26, depending on experience and location. Additional compensation may include commissions or incentives. Benefits include at least 6.67 hours of paid time off monthly, seven paid holidays, and additional leave options such as bereavement, voting, jury duty, volunteer, military, and parental leave.

Additional Requirements

Applicants must be authorized to work in the US without sponsorship. We encourage all candidates to apply directly through our website. Your information is secure and confidential.