Sr. Field Service Technician - Fire Alarm Systems

Honeywell; Raleigh (NC); On-site; USD 60,000 - 80,000; Full time

Job summary

Honeywell is seeking a Senior Field Service Technician for Fire Alarm Systems in Raleigh, NC. The role involves troubleshooting, installation, and technical support for fire alarm systems, ensuring system efficiency and customer satisfaction. Candidates must have 4+ years of experience and NICET certification. Comprehensive benefits are offered.

Benefits

Medical, Dental, Vision, and Life Insurance

401(k) match

Paid Time Off

Educational Assistance

Parental Leave

12 Paid Holidays

Qualifications

• 4+ years of experience in fire alarm systems.
• NICET LEVEL I Certification required.
• Strong technical knowledge and expertise.

Responsibilities

• Troubleshoot and repair complex fire alarm systems.
• Perform installation and testing of fire alarm systems.
• Maintain customer relations and contract retention.

Skills

Technical knowledge in fire alarm technologies

Problem-solving abilities

Communication skills

Customer service orientation

Project management skills

Education

High School Diploma or GED

NICET LEVEL I Certification

Associate or Bachelor’s degree from Technical College

Job description

As a Senior Field Service Tech – Fire Alarm Systems for our Service team in Greenville, you will be tasked with respond and resolve complex service calls providing technical support and troubleshooting to Honeywell customers. Additional responsibilities related to the technical delivery of small service jobs, time and work material, and preventive maintenance may be assigned as well. These customers will have various products installed that fall into fire systems category as well as their associated computer systems. The goal is to ensure system up-time and efficiency.

You will report directly to our Sr. Field Service Supervisor in Morrisville, NC.

Key Responsibilities:

• Perform/Review installation methods, checkout, and test, startup on fire alarm systems and adhere to plans, specification, and contract requirements.

• Independently troubleshoot and repair complex issues

• Program more than one system

• Perform system back-ups and install appropriate updates and patches

• Run one-off problems, scenarios, and integrations based on the needs of the customer

• Program EBI’s

• Understand and apply knowledge of virtual machines, system imaging, and networking to serve the needs of the customers (may need to possess certifications)Complete required documentation for work performed or other contractual obligations.

• Proper use of safety personal protection equipment

• Obtain clearances as required by customer

• Jobs completed at or under cost (+ or- 2%), under hours for start-up.

• Promotes builds and maintains good customer relations and assists in contract retention; informs supervisor or customer needs, requirements, systems status, and actual or potential customer problems.

You will follow a Monday through Friday 8-hour per day schedule. You will be on a rotating on-call support schedule once week every 5 weeks out of Honeywell's Raleigh, NC office.

Must be a US Citizen due to contractual requirements.

HONEYWELL BENEFITS

In addition to a performance-driven salary, cutting-edge work, and developing solutions side-by-side with dedicated experts in their fields, Honeywell employees are eligible for a comprehensive benefits package. This package includes employer-subsidized Medical, Dental, Vision, and Life Insurance; Short-Term and Long-Term Disability; 401(k) match, Flexible Spending Accounts, Health Savings Accounts, EAP, and Educational Assistance; Parental Leave, Paid Time Off (for vacation, personal business, sick time, and parental leave), and 12 Paid Holidays. For more information visit: click here (https://benefits.honeywell.com/)

YOU MUST HAVE

• 4+ years of proven fire alarm system service, repair, install experience

• NICET LEVEL I Certification

• Able to prepare for and test NICET LEVEL II Certification

• Basic knowledge of fire alarm system codes, NFPA guidelines, device use and functions for fire alarm applications

• Valid Driver’s License and driving record acceptable to Honeywell

• High School Diploma or GED

• Strong technical knowledge and expertise in relevant fire alarm technologies

• Ability to effectively manage and prioritize multiple projects and tasks

• Strong problem-solving and decision-making abilities

• Excellent communication and people-oriented customer facing skills

WE VALUE

• Associate degree or Bachelor’s degree from Technical College

• Technical Training or equivalent field experience

• Ability to work independently and make sound decisions

• Ability to work in a team environment

• Continuous learning mindset and willingness to stay updated with industry advancements

• Results-oriented approach

• Strong problem-solving and thoughtful abilities

Honeywell helps organizations solve the world's most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments – powered by our Honeywell Forge software – that help make the world smarter, safer and more sustainable.

Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.