Sr Field Service Technician

Johnson Controls International; Tucson (AZ); On-site; USD 40,000 - 55,000; Full time

Job summary

Johnson Controls, Inc. is seeking an Installation and Service Technician to install and repair Inventory Control and Video equipment at customer sites across retail locations in Arizona.

You will handle service calls, track work, train customers, and maintain inventory while complying with safety and quality standards. The role requires travel within Arizona, occasional overtime, and strong technical and communication skills.

Qualifications

• Associate degree in Electronics preferred; certification or formal training in Electronics, Networking, or technical military equivalent considered.
• Must have a valid driver’s license.
• Ability to obtain or hold a state security license as required.
• General knowledge of electronics; network device setup and programming experience preferred.
• Must have mechanical aptitude and be able to use hand and power tools.
• Capable of physical labor including carrying/moving equipment up to 50–70 lbs.
• Able to work in challenging positions (ladders, scaffolding, high lift).
• Willing to travel within Arizona and work overtime as needed.

Responsibilities

• Install, service, troubleshoot, repair, and perform maintenance on retail products and equipment at customer sites.
• Keep track of service calls via computer, including products serviced, work performed, hours and parts used.
• Maintain accurate parts inventory to insure a first-time fix.
• Demonstrate and train customers on equipment usage.
• Keep manager informed about customer satisfaction, potential sales opportunities, or recurring problems.

Skills

Electronics knowledge

MS Office / PC skills

Mechanical aptitude

Troubleshooting

Education

Associate degree in Electronics

Certification/training in Electronics/Networking or military equivalent

Tools

MS Office

PC skills

Hand and power tools

Networking devices setup

Job description

About us

Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education.

For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward.

What you will do

We are looking for a talented individual to join our team as an Installation and Service Technician. As a key part of the team, the Installation and Service Technician works in retail stores to install and repair Inventory Control and Video equipment.

How you will do it

• Install, service, troubleshoot, repair, and perform maintenance on retail products and equipment at customer sites.
• Keep track of your service calls via computer, including products serviced, work performed, hours and parts utilized.
• Maintain an accurate parts inventory at levels that insure afirst-timefix.
• Demonstrate and train customers how to use their equipment properly.
• Keep your manager in the loop about your customer's satisfaction, any potential salesopportunities,or any recurring problems.
• Take care of other tasks as needed

What we look for:

• Associate degree in Electronics –preferred,Inlieu of Assoc’s degree, certification/formalized training in Electronics, Networking, or technical military equivalent
• Must have a valid driver’s license
• Ability to obtain or have existingstatesecurity license as required.
• Functional and practical comprehension of MS Office and PC skills.
• General knowledge of electronics required,network device setup and programming experience preferred.
• Must have mechanical aptitude and be able to use hand and power tools.
• Capable of performing physical labor to include carrying and moving equipment and tools up to 50-70 lbs.
• Able to work in unusual and sometimes difficult positions such as climbing ladders, scaffolding and high lift equipment up to 40 feet, working within ducts, crawl spaces, above ceilings, etc.
• Ability to travel and work overtime as needed.
• Strong organizational skills, positive attitude, and ability to learn quickly.
• Must be capable of working independently or as a team
• Confident, articulate, and professional speaking abilities
• Ability to review plans, diagrams, and flow charts, as well as all tools to capture the work processes associated with executing the project plan – preferred
• Completecompany providedbasicEAS/Video new hire classroom certifications
• Completecompany providedRFID Basic Certification
• Demonstrate the ability to work independently solving higher level of trouble shooting skills

Required

• Willing to travel within Arizona
• Available to work overtime as needed

HIRING HOURLY RANGE: $29-40 (Hourly rate to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This position includes a competitive benefits package. The posted salary range reflects the target compensation for this role. However, we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile. To support an efficient and fair hiring process, we may use technology assisted tools, including artificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions are ultimately made by human reviewers. For details, please visit the About Us tab on the Johnson Controls Careers site at https://jobs.johnsoncontrols.com/about-us