Sr Field Service Technician

Johnson Controls, Inc.; Lafayette (LA); On-site; USD 40,000 - 54,000; Full time

Job summary

Johnson Controls, Inc. in Lafayette, LA seeks an Installation and Service Technician to install and repair Inventory Control and Video equipment at retail sites. You will perform troubleshooting, maintenance, and customer training, while tracking service calls and maintaining parts inventory.

The role requires electronics knowledge, a valid driver's license, and willingness to travel and work overtime. Competitive benefits.

Qualifications

• Associate degree in Electronics or equivalent certification/training in Electronics/Networking.
• Valid driver’s license.
• Ability to obtain or hold state security license.
• MS Office and PC skills.
• General electronics knowledge; network setup and programming experience preferred.
• Must have mechanical aptitude and be able to use hand and power tools.
• Able to lift 50-70 lbs.
• Willing to travel and work overtime.

Responsibilities

• Install, service, troubleshoot, repair, and maintain retail products and equipment at customer sites.
• Track service calls via computer, including products serviced, work performed, hours and parts.
• Maintain accurate parts inventory to ensure first-time fix.
• Demonstrate and train customers how to use equipment.
• Keep manager informed about customer satisfaction, sales opportunities, or recurring problems.
• Perform other tasks as needed

Skills

Mechanical aptitude

MS Office / PC skills

Independent / teamwork

Organizational skills

Communication / professional speaking

Willingness to travel

Education

Associate degree in Electronics

Electronics/Networking training or military equivalent

Tools

RFID Certification

EAS/Video Certification

State security license

Job description

Job Description

About us

Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education.

For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward.

What you will do

We are looking for a talented individual to join our team as an Installation and Service Technician. As a key part of the team, the Installation and Service Technician works in retail stores to install and repair Inventory Control and Video equipment.

How you will do it

• Install, service, troubleshoot, repair, and perform maintenance on retail products and equipment at customer sites.
• Keep track of your service calls via computer, including products serviced, work performed, hours and parts utilized.
• Maintain an accurate parts inventory at levels that insure afirst-timefix.
• Demonstrate and train customers how to use their equipment properly.
• Keep your manager in the loop about your customer's satisfaction, any potential sales opportunities, or any recurring problems.
• Take care of other tasks as needed

What we look for:

• Associate degree in Electronics –preferred,Inlieu of Assoc’s degree, certification/formalized training in Electronics, Networking, or technical military equivalent
• Must have a valid driver’s license
• Ability to obtain or have existing state security license as required.
• Functional and practical comprehension of MS Office and PC skills.
• General knowledge of electronics required,network device setup and programming experience preferred.
• Must have mechanical aptitude and be able to use hand and power tools.
• Capable of performing physical labor to include carrying and moving equipment and tools up to 50-70 lbs.
• Able to work in unusual and sometimes difficult positions such as climbing ladders, scaffolding and high lift equipment up to 40 feet, working within ducts, crawl spaces, above ceilings, etc.
• Ability to travel and work overtime as needed.
• Strong organizational skills, positive attitude, and ability to learn quickly.
• Must be capable of working independently or as a team
• Confident, articulate, and professional speaking abilities
• Ability to review plans, diagrams, and flow charts, as well as all tools to capture the work processes associated with executing the project plan – preferred
• Completecompany providedbasicEAS/Video new hire classroom certifications
• Completecompany providedRFID Basic Certification
• Demonstrate the ability to work independently solving higher level of trouble shooting skills

HIRING HOURLY RANGE: $29-$39 (Hourly rate to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This position includes a competitive benefits package. The posted salary range reflects the target compensation for this role. However, we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile. If you believe your background warrants consideration beyond the stated range, we encourage you to apply. To support an efficient and fair hiring process, we may use technology assisted tools, including artificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions are ultimately made by human reviewers. For details, please visit the About Us tab on the Johnson Controls Careers site at https://jobs.johnsoncontrols.com/about-us