Sr. Field Service Technician

HDT Global; Geneva Township (OH); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Health benefits including telehealth

401K with company matching

Life, AD&D & Disability insurance

Job summary

HDT Global, based in Geneva Township, Ohio, seeks a skilled individual for logistical technical assistance for military and rugged commercial products. Candidates must have a strong background in technical roles, with preferred experience in the US military.

The role requires analyzing, planning, and administering various logistical operations while ensuring adherence to quality and safety standards. The ideal candidate will contribute to developing logistics plans and policies while mentoring lower-level employees.

Applicants must be U.S. Citizens and may need to obtain a Secret clearance.

Qualifications

• 5+ years minimum experience with ILS in the US military.
• 10 to 15 years in service as a Field Service Representative preferred.
• Ability to travel internationally on short notice.

Responsibilities

• Provide logistical technical assistance to HDT customers.
• Prepare and deploy on assignments as required.
• Analyze customer usage data and maintenance practices.

Skills

Technical writing

Operation of shop/laboratory equipment

Familiarity with Solidworks

Familiarity with SAP

Familiarity with Salesforce

Strong computer skills (SAP, EPDM, CAD, Microsoft Office)

Education

High School Diploma or equivalent

Bachelor's degree preferred

Job description

Description

Join the team that is a leader in engineering, designing and manufacturing of leading-edge military expeditionary products and rugged industrial/commercial products since 1937.

What We Offer:

• Health benefits, including telehealth medical services, Dental & Vision
• Life, AD&D & Disability (paid for by the company)
• 401K with a company match

Responsible for providing logistical technical assistance to HDT customers for fielded systems. Analyzes, organizes, plans and administers various phases of day-to-day provisioning, spares, or maintenance/repair activities for one or more programs. This position requires significant travel, sometimes internationally and on short notice and in potentially hostile environments.

Essential Duties:

• Leads initiatives to prepare and deploy on assignments
• Analyzes, organizes, plans and administers various phases of day-to-day provisioning, spares, or maintenance/repair activities for one or more programs
• Analyzes contractual documents, technical data, customer usage data, customer maintenance practices, customer operation characteristics, and related reports for assigned contract to determine spares provisioning or maintenance/repair requirements
• Develops logistics plans in order to enhance distribution of goods and supplies
• Identifies, prioritizes, and assesses key logistics assets and infrastructures
• Development of policies, guidelines, and procedures to ensure quality and cost control
• Contributes to and drives compliance with engineering playbook and best practice procedures
• Conducts distribution and network studies, monitors inventory and analyzes requirements in order to develop strategies to achieve desired delivery times
• Provides work leadership and mentoring for lower level employees as required
• Adheres to all quality and safety standards
• Supports Integrated product Support team with subject matter experts to accommodate development of technical publications
• Able to travel to customer locations with very little notice
• Supports, communicates, reinforces and defends the mission, values and culture of the organization
• Supports other projects and performs duties as assigned

Education/Experience/Other Skills & Abilities:

• High School Diploma or equivalent required; Bachelor's degree preferred
• Five (5) years minimum experience with ILS in US military preferred
• Ten (10) to fifteen (15) years in service of Field Service Representative preferred
• Capable of technical writing and illustrating as required
• Ability to operate shop/laboratory equipment
• Familiar with Solidworks, SAP and Salesforce is desired
• Possesses strong computer skills (e.g., SAP, EPDM, CAD, Microsoft Office)

Disclaimer: This job description is not designed to be a complete list of all duties and responsibilities required for this role.

This specific position requires U.S. Citizenship. The applicant must be able to obtain and maintain a Secret clearance. An active Secret clearance is preferred but not required.

This position requires access to or use of export-controlled technical data or technology controlled by the International Traffic in Arms Regulations (ITAR) or Export Administration Regulations (EAR). Accordingly, applicants must be U.S. Persons or must be eligible to obtain the required export authorization from the U.S. Department of State or U.S. Department of Commerce. A U.S. Person is defined as a U.S. Citizen, U.S. Permanent Resident, or a person who is a protected individual under the Immigration and Naturalization Act (8 U.S.C. 1324(b)(a)(3).

Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.