Sr. Field Service Technician

Genuine Parts Company; Elkview (WV); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Healthcare coverage

401(k)

Job summary

Genuine Parts Company is seeking a Senior Field Service Technician to perform on-site service, repair, and installation for hydraulics and related equipment at customer locations. This role includes diagnostics, technical analysis, and training for customers on system operation and maintenance.

The ideal candidate has a technical degree with several years of field experience, strong communication skills, and a proven ability to work effectively with customers and teams to resolve issues.

Qualifications

• Typically requires a technical degree and five (5) or more years of related experience.
• Ability to read hydraulic schematics.
• Ability to operate shop equipment safely.
• Excellent verbal and written communication skills.
• Work effectively with customers, peers and management to resolve client issues.

Responsibilities

• On-site services for new and existing clients, including emergency repairs and upgrades on a 24/7 on-call basis.
• Install, diagnose, repair and support equipment at customer sites.
• Diagnose problems, document findings, and decide on repairs or part replacements.
• Provide technical analysis of product implementations and enhancements per customer specs.
• Keep customers informed about service status and recommended upgrades or repairs.
• Ensure adherence to safety standards and regulatory requirements in all work.

Skills

Read hydraulic schematics

Operate shop equipment safely

Excellent verbal and written comms

Customer collaboration

Education

Technical degree

Job description

SUMMARY:

Under limited supervision, the Senior Field Service Technician performs complex customer support activities for equipment and systems products such as hydraulics, component repair, welding, and relatively complex equipment. This role performs repair, preventative maintenance and installation with regional responsibility for equipment and systems.

JOB DUTIES :

• Performs on-site services for new and existing clients, which may include on-site emergency repairs, equipment servicing and equipment upgrades on a 24/7 on-call basis.
• Responsible for the installation, diagnostics, repair and support for equipment that is installed and operating at customer sites.
• Diagnose problems with equipment, assess the extent of the problem, document findings, make decisions to repair and/or replace parts.
• Conducts technical analysis of product implementations, modifications and enhancements to products in accordance with specific customer specifications.
• Keeps customers informed on the nature of service provided or outstanding issues and recommends system enhancements, upgrades, or repairs.
• Works under limited supervision and follows detailed guidelines to work on moderately complex repairs and installations.
• Ensures that processes and environmental conditions comply with local and national regulatory agencies, and Motion's safety standards.
• Provides technical support and training to customers on operational or maintenance aspects of system equipment.
• Communicates technical information to technical and non-technical stakeholders and meets customers daily or as required to ensure high levels of customer satisfaction.
• Assists less experienced Field Service Technicians with addressing customer needs.
• May lead small to moderate projects at customer sites.
• Performs other duties as assigned.

EDUCATION & EXPERIENCE :

Typically requires a technical degree and five (5) or more years of related experience.

KNOWLEDGE, SKILLS, ABILITIES :

• Ability to read hydraulic schematics.
• Ability to operate shop equipment safely.
• Excellent verbal and written communication skills
• Work effectively with customers, peers and management to resolve client issues.

PHYSICAL DEMANDS:

• Push/pull up to 100 pounds
• Lift/carry up to 100 pounds
• Lift bulky objects
• Neck rotation, trunk rotation, stair climbing, repetitive bending, kneeling, sustained squat, forward reaching, overhead reaching, reach and lift, ladder climb and carrying/crawling.
• Working conditions may be indoor and/or outdoor. Noise level may be loud at time.

LICENSES & CERTIFICATIONS:

Excellent driving record preferred. All company vehicles are subject to continuous video monitoring.

SUPERVISORY RESPONSIBILITY:

No Supervisory Responsibility

BUDGET RESPONSIBILITY

No

COMPANY INFORMATION:

Motion offers an excellent benefits package which includes options for healthcare coverage, 401(k), tuition reimbursement, vacation, sick, and holiday pay.

DISCLAIMER:

This job description illustrates the general nature and level of work performed by employees within this job classification. It is not intended to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and skills required. Management retains the right to add or modify duties at any time.

GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.