Sr. Field Service Technician

EnergyAid; California, Fremont (MO, CA); On-site; USD 45,000 - 75,000; Full time

Job summary

An established industry player is seeking a Senior Field Service Technician to ensure the quality and completion of solar service work. This role involves advanced troubleshooting, training team members, and maintaining residential solar systems. The ideal candidate will thrive in a dynamic environment, working both independently and collaboratively with the team. This position offers a unique opportunity to contribute to the renewable energy sector while ensuring customer satisfaction through high-quality service delivery. If you have a passion for solar technology and a commitment to excellence, this role is perfect for you.

Qualifications

• 3+ years of experience with PV equipment and installation.
• Excellent verbal and written communication skills.

Responsibilities

• Perform service work on residential solar systems and ensure customer satisfaction.
• Train and mentor other team members in solar PV systems.

Skills

Troubleshooting

Communication Skills

Teamwork

Problem Solving

Education

High School Diploma or equivalent

Certification in Solar Technology

Tools

Solar Monitoring Systems

Power/Hand Tools

Electrical Equipment

Job description

Solar O&M - Sr. Field Service Technician:

Job Description:

The Sr. Field Service Technician is responsible for the quality and completion of all service work. Additionally, the Sr. Field Service Technician performs advanced troubleshooting and complex service diagnosis. This position is also responsible for training and developing other Field Service team members. The Field Service Technician must have the ability to work both independently and as a member of the branch team. The Field Service Technician will interact closely with the Branch Manager, the Dispatch department, and the Field Service Team.

Job Responsibilities:

1. Follow OSHA safety guidelines to complete on-site solar electrical services while obtaining all necessary information.
2. Interact with customers and coworkers, able to work both independently and as part of a multi-tasking team in a professional environment.
3. Troubleshoot, maintain, service, and repair residential solar systems and associated equipment to ensure customer satisfaction.
4. Perform required preventive maintenance activities on Residential PV systems, and train/mentor others in the team as needed.
5. Provide remote on-site customer services, including installing, commissioning, troubleshooting, and repairing residential solar systems and related equipment.
6. Complete thorough documentation and reports upon completion of each assigned job to comply with deliverables for our Partners.
7. Proactively resolve equipment and system issues and troubleshoot and overcome obstacles onsite.
8. The focus of this role would primarily be on solar PV systems.
9. Report to the Regional Service Manager (RSM).

Qualifications:

1. Minimum of 3 years experience with PV equipment and installation.
2. Excellent interpersonal verbal and written communication skills.
3. Experience maintaining and servicing solar monitoring systems (SolarEdge, SMA, SunPower Monitoring, Enphase, and other various monitoring sites).
4. Experience maintaining and servicing solar inverters/micro-inverters (SMA, PVI, SolarEdge, Enphase, Fronius, Delta).
5. Ability to read electrical plan sets and equipment manuals.
6. Previous experience working with power/hand tools, electrical equipment, and the ability to navigate.
7. Ability to work at great heights, in extreme environments, perform prolonged periods of repetitious duties, and lift at least 30 pounds frequently.
8. Must have and maintain a valid driver’s license and an acceptable and safe driving record.