Sr Field Service Technician

Socket.dev; California (MO); Hybrid; USD 65,000 - 95,000; Full time

Job summary

Eos Energy Enterprises is seeking a Sr. Field Service Technician to install, commission, and support our commercial BESS systems and third-party products in field deployments across North America. The role involves direct customer interaction, on-site visits, and remote troubleshooting.

The ideal candidate will have 3+ years in Electrical/Electronics, strong safety training, and the ability to travel up to 100% for extended periods. Strong communication and problem-solving skills are essential.

Qualifications

• High school diploma or equivalent required.
• Three+ years field experience in Electrical/Electronics/Power electronics and/or network communications recommended.
• Trade/vocational college focusing on electrical work/renewable energy/electronics preferred.
• Prior experience in renewable energy, preferably energy storage, strongly preferred.
• Electrical safety training such as NFPA70E preferred.

Responsibilities

• Install, commission, troubleshoot, repair and analyze BESS and third-party products in the field, remotely, or on-site visits.
• Use Field Service and Work Order tools to update information timely.
• Write reports, train customers, and respond to concerns about system functionality.
• Develop detailed knowledge of Eos’ products and third-party products sold by Eos.
• Perform acceptance and performance testing, startups, shutdowns, and commissioning of BESS.
• Work with high voltage DC electricity, three-phase power, and related software.
• Occasionally lead site teams and provide guidance to contractors.
• Produce detailed reports for Engineers and Managers on site activities and performance.
• Ensure safety and operational protocol compliance.
• Other duties may be assigned as needed.

Skills

Independent work

Communication

Electrical safety

DC electrical systems

Travel ability

Reporting & training

Education

High school diploma

Electrical/Power electronics background

Tools

PLC programming

Electrical testing equipment

Field service software tools

Job description

About Eos Energy Enterprises

Eos Energy Enterprises, Inc. is accelerating the shift to American energy independence with positively ingenious solutions that transform how the world stores power. Our breakthrough Znyth™ aqueous zinc battery was designed to overcome the limitations of conventional lithium-ion technology. It is safe, scalable, efficient, sustainable, manufactured in the U.S., and the core of our innovative systems that today provides utility, industrial, and commercial customers with a proven, reliable energy storage alternative for 3 to 12-hour applications. Eos was founded in 2008 and is headquartered in Edison, New Jersey. For more information about Eos (NASDAQ: EOSE), visit eose.com.

The Sr. Field Service Technician is accountable for system installation, commissioning, and customer support. Reviewing and resolving warranty claims and assisting customers with non-warranty issues. The technician is also responsible for supporting services and maintenance of existing systems.

Responsibilities

• 1. Install, commission, troubleshoot, repair and analyze Eos commercial BESS as well as third-party products sold by Eos in the field, remote via email, telephone and remote support tools (i.e. AR remote support tools), and site visits.




• 2. Utilize company provided Field Service and Work Order Management tools to retrieve and update information timely and accurately.




• 3. Write reports, train customers, and respond to customers’ concerns regarding the functionality and performance of their system.




• 4. Develop detailed knowledge of Eos’ commercial products and third-party products sold by Eos.




• 5. Acceptance & performance testing, troubleshooting, installation, startups, shutdowns, commissioning, and turnarounds of BESS.




• 6. On a regular base work with high voltage DC electricity, three phase power, and the relevant software of the BESS and third part products.




• 7. When needed, stand in as site lead. Be able to provide leadership & guidance to FSTs and 3rd party contractors.




• 8. Responsible for detailed reporting for Engineers & Managers such as daily site activities, equipment status, troubleshooting efforts, and performance output.




• 9. Ensure compliance with safety and operational protocols.




• Other duties, responsibilities and activities may change or be assigned at any time with or without notice.

Knowledge, Skills, and Abilities

• Ability to work independently, and proactively with minimal supervision and collaborate with Field Service Engineers.




• Ability to communicate challenges in a forthright and accurate manner.




• Solid Computer skills: Windows, Office, Programming (PLC, controls experience a plus)




• Awareness of electrical, crane, forklift and construction work safety.




• Understanding of DC Electrical systems and controls.




• Knowledge using electrical voltage meters and electrical testing equipment.




• Exceptional communication skills: ability to lead by example and through influence.




• Ability to travel domestically and internationally and work at field installations up to 100% of working time for up to three weeks at a time.




• Ability to work at great heights, work in extreme environments, perform prolonged periods of repetitious duties, lift at least 50 pounds frequently.




• Attention to detail and high level of accuracy.




• Knowledge of the National Electrical Code.

Education and Experience

• High school diploma or equivalent required.




• A minimum of three (3) years of (field) experience in Electrical/Electronics/Power electronics and or network communications is recommended.




• Trade or vocational college focusing on electrical work/renewable energy/electronics preferred.




• Prior experience in the renewable industry, preferable energy storage, is strongly preferred




• Experience in applied problem-solving methodology.




• Electrical safety training, NFPA70E or similar.




• Medium Voltage/ Substation experience is a plus.

Travel

• 100% - Local Travel, Overnight/North America, International

Working Conditions

• Factory - The worker may be subject to hazards. Includes a variety of physical conditions, such as proximity to moving mechanical parts, vibration, moving vehicles, electrical current, exposure to temperature changes or exposure to chemicals. While performing the duties of this job, the employee may be exposed to fumes, airborne particles, odors, dust, mists, and gases. The noise level in the work environment can be loud. Required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading; visual inspection involving small defects, small parts, and/or operation of machines (including inspection); using measurement devices; and/or assembly or fabrication parts at distances close to the eyes. Machinery operation requires the use of safety equipment to include but not limited to eye safety glasses, hearing protectors, work boots, and lab coats. May be required to exert up to 50 pounds of force occasionally to lift, carry, push, pull or otherwise move objects, including the human body.




• Customer/Partner Locations – Employee may visit customer or partner locations that may be comprised of office, manufacturing floor, laboratory environments and construction sites depending on the location and reason for visit.