Field Service Specialist II

Waters Corporation; Philadelphia (Philadelphia County); On-site; USD 68,000 - 113,000; Full time

Job summary

Waters Corporation seeks a Field Service Specialist II in the King of Prussia/Philadelphia area to provide technical service for LC, LC/MS and related Waters products across multiple laboratories worldwide.

Responsibilities include installation, maintenance, troubleshooting, customer training, service reporting and inventory control with travel as needed. A science degree and valid driver's license are required.

Qualifications

• BS/BA in Chemistry or Biology or engineering or related science field
• Valid Driver's License in good standing required
• Understanding of scientific workflows and software systems (CDS, SDMS, LIM, ELN)
• Overnight travel as required, including international travel

Responsibilities

• Install, maintain, troubleshoot and support Waters' product suite (LC, LC/MS, HPLC/UPLC, SFC, SEC-MALS, FFF-MALS, Informatics)
• Establish and maintain effective relationships with customers to ensure success
• Lead customer expectations, communicating work and follow-up plans
• Ensure compliance with regulations and quality systems
• Deliver system-level training at customer sites
• Run service inventory according to Waters policies
• Issue field service reports documenting work performed
• Maintain knowledge of technology and customer needs
• Collaborate with Sales to identify future service opportunities
• Adhere to Health & Safety standards at all times

Skills

Communication

Customer focus

Time management

Problem solving

Verbal communication

Written communication

Team collaboration

Education

BS/BA in Chemistry or Biology, engineering or other science related field

Tools

CDS

SDMS

LIM

ELN

Job description

Field Service Specialist II

Job ID: 28124

Job Family: FV - Field Service

Location: US-PA-Philadelphia | US-PA

Pay Range Minimum: USD $67,500.00

Pay Range Maximum: USD $112,500.00

Overview

Waters Corporation's Field Services Organization is comprised of highly skilled, motivated and customer focused professionals that are technical authorities on Waters' product suite. As a Field Service Specialist, working for an industry leader, you'll join a global team of specialists that are crucial to ensure Waters' legendary service for our customers who utilize our scientific instrumentation and software.

In this role, you'll have the opportunity to provide technical expertise on Waters' innovative product suite (LC, LC/MS, HPLC/UPLC, SFC, SEC-MALS) for multiple customer laboratories spanning across the Pharmaceutical & Life Sciences, Chemical Materials, Clinical, Food, Environmental, Forensics, Academia and Government industries.

Waters Corporation is seeking a highly skilled, motivated and customer focused individual to join our renown Field Services Organization located in the King of Prussia/Philadelphia area.

Responsibilities

• Installation, performance maintenance, troubleshoot and support Waters' product suite (LC, LC/MS, HPLC/UPLC, SFC, SEC-MALS, FFF-MALS, Informatics)
• Establish and maintain effective relationships with external and internal customers ensuring their success
• Lead customer expectations, by communicating work performed and providing follow up plan if needed
• Ensure customer compliance regulations are followed
• Deliver system level training at customer sites
• Run service inventory according to Waters policies
• Issue field service reports daily to document work performed
• Maintain sound knowledge regarding the technology and customers' application demands
• Work with Sales team in respect to identifying future business development opportunities and need for service contract sales
• Ensure that quality system procedures and Health & Safety standards are adhered to at all times

Qualifications

• BS/BA in Chemistry or Biology, engineering or other science related field is desired, will also consider applications with equivalent experience, training and education.
• Valid Driver's License in good standing is mandatory
• Understanding of the scientific application workflow along with the scientific software systems (CDS, SDMS, LIM, ELN)
• Overnight travel as required including international travel for training

Competencies:

• Strong communication skills; ability to communicate effectively to a diverse audience with specific customer needs
• Must possess a strong customer focus
• Personal sense of integrity
• Effective time management skillsSystem level approach to problem solving
• Analytical attitude with a strong aim to resolve open issues
• Excellent verbal and written communication skills #LI-Remote

Company Description

Waters Corporation (NYSE:WAT) is a global leader in life sciences and diagnostics, dedicated to accelerating the benefits of pioneering science through analytical technologies, informatics, and service. With a focus on regulated, high-volume testing environments, our innovative portfolio harnesses deep scientific expertise across chemistry, physics, and biology. We collaborate with customers around the world to advance the release of effective, high-quality medicines, ensure the safety of food and water, and drive better patient outcomes by detecting diseases earlier, managing routine infections, and combating antibiotic resistance. Through a shared culture of relentless innovation, our passionate team of ~16,000 colleagues turn scientific challenges into breakthroughs that improve lives worldwide.

Diversity and inclusion are fundamental to our core values at Waters Corporation. It benefits our employees, our products, our customers and our community. Waters complies with all applicable federal, state, and local laws. Qualified applicants are considered without regard to sex, race, color, ancestry, national origin, citizenship status, religion, age, marital status (including civil unions), military service, veteran status, pregnancy (including childbirth and related medical conditions), genetic information, sexual orientation, gender identity, legally recognized disability, domestic violence victim status, or any other characteristic protected by law. Waters is proud to be an equal opportunity workplace and is an affirmative action employer. All hiring decisions are based solely on qualifications, merit, and business needs at the time.

Key Words

#Field Service #Chromatography# Mass Spectroscopy# HPLC# LCMS#SEC-MALS#FF-MALS,