Sr Field Service Specialist

Socket.dev; Ashland (KY); On-site; USD 65,000 - 90,000; Full time

Job summary

Socket.dev seeks a hands-on Field Service Technician to install, test, maintain, and repair electrical power equipment at customer facilities. You’ll read schematics, diagnose issues, and perform testing and commissioning with safety as priority.

The role involves regional travel, overtime, nights, and on-call rotation, with responsibilities to document service reports and support emergencies while upholding industry standards and clear communication.

Qualifications

• High school diploma or GED required.
• Associate degree in Electrical/Electronic Technology preferred.
• NETA certification or ability to obtain Level III/IV certification is desirable.

Responsibilities

• Perform testing, maintenance, commissioning, upgrades, and repairs on electrical power equipment.
• Inspect, troubleshoot, and diagnose electrical and mechanical issues in substations and power systems.
• Read and interpret schematics, drawings, manuals, and technical documentation.
• Complete service reports, testing documentation, and customer deliverables.
• Support emergency response work and customer outage situations as needed.
• Maintain tools, test equipment, vehicles, and work areas in a clean and organized condition.

Skills

Electrical power systems knowledge

Troubleshooting

Reading schematics & manuals

Communication skills

MS Office familiarity

Education

High school diploma or GED

Associate degree in Electrical/Electronic Technology

NETA certification (Level III/IV)

Tools

Testing equipment

Diagnostic instruments

Job description

Location
Various Regional Locations

Schedule
Monday through Friday, typical business hours
Overtime, nights, weekends, holidays, and overnight travel as needed
On-call rotation required

Overview

This is a hands‑on field service role focused on the testing, maintenance, troubleshooting, repair, and commissioning of electrical power equipment. You will work at customer facilities performing complex electrical and mechanical tasks while helping ensure power systems operate safely and reliably. If you enjoy problem solving, working independently, and supporting critical infrastructure, this role offers variety and technical challenge every day.

What you will do

Field service operations

• Perform testing, maintenance, commissioning, upgrades, and repairs on electrical power equipment
• Inspect, troubleshoot, and diagnose electrical and mechanical issues in substations and power systems
• Read and interpret schematics, drawings, manuals, and technical documentation
• Complete service reports, testing documentation, and customer deliverables
• Support emergency response work and customer outage situations as needed
• Maintain tools, test equipment, vehicles, and work areas in a clean and organized condition

Electrical testing and technical support

• Perform transformer testing including power factor, TTR, insulation resistance, winding resistance, and related testing
• Conduct cable testing including insulation resistance, tan delta, hipot, TDR, and partial discharge testing
• Perform circuit breaker testing, diagnostics, and maintenance
• Test and troubleshoot protective relays and associated control systems
• Assist with installation, startup, maintenance, and repair of electrical equipment
• Identify equipment issues and recommend corrective actions

Project and safety support

• Support planning, scheduling, execution, and cost management of field projects
• Participate in and lead safety meetings, training sessions, and job briefings
• Establish and follow lockout/tagout procedures and safe work practices
• Ensure compliance with company, customer, and industry safety standards
• Provide guidance and technical support to less experienced technicians

May be modified from time to time. Other duties, tasks, and work may be assigned.

What success looks like

• Testing and maintenance activities are completed safely and accurately
• Equipment issues are identified, documented, and resolved efficiently
• Projects are completed on schedule and within customer expectations
• Documentation, reports, and expense submissions are completed on time
• Customers receive professional service and clear communication
• Tools, vehicles, and testing equipment are maintained in good working order

What we are looking for

• High school diploma or GED required
• Associate degree in Electrical/Electronic Technology, military experience, or related technical training preferred
• Eight or more years of experience in electrical testing, maintenance, commissioning, or substation work
• Strong knowledge of electrical power systems and testing procedures
• Ability to diagnose and troubleshoot complex electrical and mechanical issues
• Familiarity with NETA, NFPA 70E, OSHA, DOT, and related industry standards
• Strong communication, organization, and problem‑solving skills
• Comfortable using Microsoft Office, email, and technical reporting systems
• Ability to work independently and manage multiple priorities
• NETA certification or ability to obtain NETA Level III or IV certification

Physical and Work Requirements

• Ability to lift and maneuver up to 50 pounds
• Ability to work in electrical substations and industrial environments
• Frequent standing, walking, climbing, bending, reaching, and kneeling
• Ability to work outdoors in varying weather conditions
• Ability to travel for overnight and multi‑day assignments
• Valid driver's license required
• Ability to pass required background screening, motor vehicle screening, and drug and alcohol testing

We are an Equal Opportunity Employer and do not discriminate based on race, color, religion, sex including pregnancy, sexual orientation, gender identity, national origin, age, disability, genetic information, veteran status, or any other legally protected status. We are committed to providing equal employment opportunities and a workplace free from discrimination and harassment.

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