Sr. Field Service Engineer

BD; Atlanta (GA); On-site; USD 65,000 - 90,000; Full time

Job summary

BD is seeking responsible Field Service Engineers to support the Pyxis Medication Management System within the MMS automated dispensing segment. You will work on-site at customer sites, ensuring safe and reliable operation and collaborating with our Global Customer Service team.

Success requires clear communication, hands-on problem solving, and a customer‑facing service mindset as you interact with clinicians and cross‑functional groups to improve outcomes and reliability.

Qualifications

• Experience in field service or equipment maintenance.
• Strong communication and interpersonal skills.
• Ability to collaborate with cross-functional teams.

Responsibilities

• Provide on-site service and support for BD MMS Pyxis systems.
• Diagnose issues, perform repairs, and maintain uptime.
• Communicate effectively with customers and internal teams.

Skills

Field service

Customer service

Cross-functional teamwork

Communication skills

Job description

We Are The People Who Give Possibilities Purpose

BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.

Job Description

The BD family is seeking responsible and committed people to join our team of professional Field Service Engineers for the support of the BD Medication Management Solutions (MMS) automated dispensing segment. The BD Pyxis brand combines proven technology with actionable intelligence to prevent medication errors, help free up clinician time to focus on patient care, increase the predictability of medication availability and reduce inefficiencies in the medication use process. At almost every point in the medication use process, safety and efficiency can be increased with the comprehensive capabilities of the Pyxis medication management system. Learn more at: Pharmacy Automation Solutions | Pyxis

Our goal is to deliver an excellent service experience so interpersonal, written, and verbal communication skills are a must. Additionally, the Field Service Engineer is responsible for collaborating with cross‑functional teams within our Global Customer Service organization to understand and be sensitive to our customers and business needs from end to end.

Values

• We do what is right
• We thrive on innovation and demand quality
• We are all accountable
• We learn and improve every day
• We help each other be great

With more than a century of experience and our global reach, BD leads in patient and healthcare worker safety and the technologies that enable medical research and clinical laboratories.

Our quality policy is straightforward….”We will consistently provide superior products and services in pursuit of our purpose of advancing the world of health. This will be achieved through customer focused continuous improvement and by maintaining an effective quality system which complies with regulatory requirements.