Field Service Engineer - Monroe, MI

Becton Dickinson NA; Lansing (MI); On-site; USD 39,000 - 62,000; Full time

Benefits offered by this job

Company vehicle provided

Job summary

BD Pyxis Field Service Engineer I is a field-based role delivering remote and on-site support for automated dispensing systems across the assigned region, including DHA/DoD facilities. Travel up to 25% with a company vehicle provided and a valid driver's license required.

Ideal candidates live within ~50 miles of the base; 4 days in-office in many roles with flexible arrangements and potential for remote work where indicated.

Qualifications

• Remote and on-site technical support for automated dispensing systems.
• Ability to diagnose and repair hardware and software components.
• Experience with preventive maintenance, installations, repairs, and calibrations.
• Strong inventory management and adherence to company policy.
• Professional customer communication and relationship development.
• Accurate service documentation including expenses and time tracking.
• Compliance with MDR and service procedures.
• Independent and team-based work performance.

Responsibilities

• Provide remote and on-site technical support for automated dispensing systems, including support for DHA and DoD facilities.
• Respond to, evaluate, prioritize, and resolve work orders within service-level expectations.
• Diagnose and repair proprietary hardware and software components with full case ownership.
• Independently troubleshoot complex issues and advance to Senior or Lead FSEs as needed.
• Support government accounts requiring eligibility for a CAC.
• Execute preventive maintenance programs to ensure system reliability and uptime.
• Perform installations, in-servicing, repairs, calibrations, and general technical support.
• Maintain accurate inventory of spare parts in accordance with company policy.
• Properly maintain company‑issued assets including vehicle, tools, and equipment.
• Build positive customer relationships through professional communication and timely support.

Skills

Technical support

Hardware repair

Software troubleshooting

Preventive maintenance

Inventory management

Customer communication

Documentation

Regulatory compliance

Teamwork

Education

CompTIA A+ Certification

Job description

We are the people who give possibilities purposeBD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it's no small feat. It takes the imagination and passion of all of us-from design and engineering to the manufacturing and marketing of our billions of MedTech products per year-to look at the impossible and find transformative solutions that turn dreams into possibilities.

Job Description Summary

The BD Pyxis Field Service Engineer I provides remote and on-site technical support for BD automated dispensing systems across the assigned region, including Department of Defense (DoD) and Defense Health Agency (DHA) facilities. This role is responsible for troubleshooting, repairing, and maintaining proprietary hardware and software systems while ensuring regulatory compliance, service quality, and strong customer relationships. The Field Service Engineer is a field-based position with daily travel to our customer locations within the assigned territory. Ideal candidates will reside within a 50-mile radius of where the position is based. Company vehicle provided. Overnight travel is possible based on needs of the business. A valid driver's license is required. On call coverage hours may change based on needs of the territory. Up to 25% overnight travel is required.

Responsibilities of a Field Service Engineer

Technical Support & Troubleshooting

• Provide remote and on-site technical support for automated dispensing systems, including support for DHA and DoD facilities.
• Respond to, evaluate, prioritize, and resolve work orders within service-level expectations.
• Diagnose and repair proprietary hardware and software components with full case ownership.
• Independently troubleshoot complex issues and advance to Senior or Lead FSEs as needed.
• Support government accounts requiring eligibility for a CAC (Common Access Card).

Field Services & Preventive Maintenance

• Execute preventive maintenance programs to ensure system reliability and uptime.
• Perform installations, in-servicing, repairs, calibrations, and general technical support.
• Maintain accurate inventory of spare parts in accordance with company policy.
• Properly maintain company‑issued assets including vehicle, tools, and equipment.

Customer Communication & Relationship Management

• Build positive customer relationships through professional communication and timely support.
• Document service activities, expenses, and time logs accurately using approved tools.
• Partner with Sales and Implementation teams to support deployments and customer experience.

Compliance, Documentation & Quality

• Follow service procedures including complaint handling and Medical Device Reporting.
• Ensure all service documentation meets regulatory and corporate requirements.
• Uphold company safety policies, quality expectations, and operational standards.

Training & Professional Development

• Participate in ongoing training to expand technical knowledge of BD product lines.
• Attend manager‑approved seminars, training sessions, and development programs.
• Stay informed on emerging technologies, best practices, and system updates.

Teamwork & Collaboration

• Work independently and collaboratively to meet service goals and commitments.
• Support leadership with escalations, advanced troubleshooting, and case resolution.
• Contribute to preventive service culture through shared insights and proactive support.

Skills & Experience

Remote and on-site technical support for automated dispensing systems.

Work-order evaluation, prioritization, and resolution.

Diagnosis and repair of hardware/software components.

Preventive maintenance, installations, repairs, and calibrations.

Inventory management and adherence to company policy.

Professional customer communication and relationship development.

Accurate service documentation including expenses and time tracking.

Compliance with MDR and service procedures.

Independent and team‑based work performance.

Preferred

• Preferred 24×7 on‑call service experience preferred.
• CompTIA A+ Certification or equivalent preferred.

At BD, we prioritize on‑site collaboration because we believe it fosters creativity, innovation, and effective problem‑solving, which are essential in the fast‑paced healthcare industry. For most roles, we require a minimum of 4 days of in‑office presence per week to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work‑life balance. Remote or field‑based positions will have different workplace arrangements which will be indicated in the job posting. For certain roles at BD, employment is contingent upon the Company's receipt of sufficient proof that you are fully vaccinated against COVID‑19. In some locations, testing for COVID‑19 may be available and/or required. Consistent with BD's Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law.

Why Join Us?

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of healthcare. At BD, you'll discover a culture in which you can learn, grow and thrive. We believe that when people connect in person, we learn faster, collaborate more deeply, and build a stronger culture. Join us and enjoy a culture where face‑to‑face collaboration supports your learning, your progress, and your success. To learn more about BD visit https://bd.com/careers.

Becton, Dickinson, and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally protected characteristics.

Primary Work Location

• USA CA - San Diego Bldg A & B

Additional Locations

Work Shift At BD, we reward, support and develop our associates through our comprehensive Total Rewards program. We are committed to attracting and retaining high quality talent by providing reward and recognition opportunities that promote a performance‑based culture, as well as a competitive package of compensation and benefits programs. You can learn more on our career site under " Our Commitment to You ." Our salary or hourly rate ranges reward associates fairly and competitively. We regularly review these ranges and factors, such as location, contribute to the range displayed.

Salary Range Information

$28.20 - $45.10 USD Hourly