Sr. Field Quality Engineer, Software
Lucid Motors
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Job summary
Lucid Motors is seeking a highly technical Sr. Field Quality Engineer – Software to diagnose, validate, and drive resolution of complex software-related customer issues across vehicle systems, OTA updates, and connected services.
You will collaborate with Software Engineering, Systems Engineering, ADAS, Validation, Diagnostics, and Product teams to prioritize field software defects, ensure reliable software releases, and improve customer satisfaction through data-driven actions.
Qualifications
- Bachelor’s degree in Computer Engineering, Electrical Engineering, Software Engineering, Computer Science, or a related field.
- 6+ years of experience in automotive software quality, systems engineering, diagnostics, validation, field quality, or software development.
- Strong understanding of vehicle software architectures, diagnostics, and system interactions.
- Experience analyzing logs, telemetry, diagnostic traces, and software performance data.
- Strong problem-solving and root cause analysis skills.
- Ability to work effectively across multiple technical organizations.
- Excellent communication and technical presentation skills.
- Ability to read, write, speak, and understand English sufficiently to perform the essential duties of the position.
Responsibilities
- Investigate complex software-related customer concerns across vehicle domains.
- Analyze logs, diagnostic data, telemetry, and field reports to identify software failure modes.
- Reproduce software defects and validate issue conditions in collaboration with engineering teams.
- Support investigation of intermittent and difficult-to-reproduce software issues.
- Work closely with Software Engineering, Systems Engineering, ADAS, Validation, Service Engineering, Diagnostics, and Product teams.
- Translate customer complaints and field observations into actionable technical problem statements.
Skills
Education
Tools
Job description
At Lucid, we are creating exceptional mobility experiences through innovation to drive the world forward. Built on Lucid’s proprietary technology and software-defined vehicle architecture, our award-winning vehicles bring our “Compromise Nothing™” approach to the global automotive market. That means refusing to choose between performance and sustainability, design and engineering, ambition and integrity. In Lucid Air and Lucid Gravity, we have designed and built vehicles that have redefined their segments, combining exceptional range, performance, design, and expansive space in a single experience.
We achieve this through deep vertical integration, with design, engineering, and productionhappening in-houseacross our global offices andmanufacturingfacilities.Ourteamscomefromindustriesaround the world, united by a shared commitment to excellence.By refusing to settle, youcanhelpredefinewhat’spossible andshape the future of mobility.
Sr. Field Quality Engineer – Software
At Lucid, we are creating an electric future without compromise. That means refusing to choose between performance and sustainability, design and engineering,ambitionand integrity. We build world-class vehicles by pushing performance, efficiency, and design beyond industry limits, setting new standards with vehicles like Lucid Air and Lucid Gravity.
The people here, engineers, designers, operators, and builders, came from across industries and around the world because they wanted to work on a harder problem. They care deeply about mastering their craft and deliveringworkthey’reproud of. We trust you to take ownership, push beyond what is expected, and help write the playbook for what comes next.
By refusing to settle, you help shape the future of electric mobility and prove what’s possible when craft and ambition refuse to compromise each other.
We areseekinga highly technical, hands-on Sr. Field Quality Engineer – Software to join our Field Quality organization. This role is focused on diagnosing,validating, and driving resolution of complex software-related customer issues across vehicle systems, connected services, ADAS, infotainment, user interfaces, diagnostics, and over-the-air (OTA) updates.
This individual will play a critical role in connecting real-world customer experiences with engineering solutions, ensuring software issues are prioritized, resolved, andprevented fromrecurring.
Success in this role means improving vehicle software quality, reliability, customer satisfaction, and OTA deployment success by ensuring field software issues are rapidlyidentified, accurately diagnosed, and effectively resolved.
Investigate complex software-related customer concerns across vehicle domains.
Analyze logs, diagnostic data, telemetry, and field reports toidentifysoftware failure modes.
Reproduce software defects andvalidateissue conditions in collaboration with engineering teams.
Support investigation of intermittent and difficult-to-reproduce software issues.
Work closely with Software Engineering, Systems Engineering, ADAS, Validation, Service Engineering, Diagnostics, and Product teams.
Translate customer complaints and field observations into actionable technical problem statements.
Provide field-driven prioritization input for software quality improvements.
Monitor field performance of software releases and OTA deployments.
Identifyemerging risks following software launches and major feature updates.
Validate effectiveness of software fixes after deployment.
Support release readiness reviews and risk assessments.
Analyze warranty claims, service repair data, telematics information, customer feedback, and software diagnostics.
Identifyrecurring failure signatures and software-related customer pain points.
Quantify customer impact and prioritize quality actions based on risk and frequency.
Manage software-related field issues through the complete lifecycle from detection to closure.
Support executive quality reviews by providing technical assessments and field impact analysis.
Track issue progression across software versions, vehicle programs, and system architectures.
Partner with engineering teams toidentifyroot causes andvalidatecorrective actions.
Differentiate between software defects, integration issues, calibration concerns, and hardware-software interaction problems.
Verify effectiveness of corrective actions through field monitoring and validation activities.
Drive reduction in repeat service visits related to software behavior.
Improve customer experience through better issue detection, diagnostics, and recovery strategies.
Support continuous improvement of software quality metrics and field performance.
- Bachelor’s degree in Computer Engineering , Electrical Engineering, Software Engineering, Computer Science, or a related field .
- 6+ years of experience in automotive software quality, systems engineering, diagnostics, validation, field quality, or software development.
- Strong understanding of vehicle software architectures, diagnostics, and system interactions.
- Experience analyzing logs, telemetry, diagnostic traces, and software performance data.
- Strong problem-solving and root cause analysis skills.
- Ability to work effectively across multiple technical organizations.
- Excellent communication and technical presentation skills.
- Ability to read, write, speak , and understand English sufficiently to perform the essential duties of the position, including understanding work instructions, safety procedures, and job-related communications.
- Experience with automotive software development lifecycle and release management.
- Knowledge of CAN, Ethernet, vehicle networks, diagnostics, and OTA systems.
- Experience with ADAS, infotainment, connectivity, or digital vehicle platforms.
- Experience supporting launch programs and software quality initiatives.
This role requires close collaboration with Software Engineering, Systems Engineering, ADAS, Validation, Service Engineering, Diagnostics, Product, and Field Quality teams. Hands-on vehicle investigation and validation activities arerequired. Travel may berequiredto support field investigations, software validation, and business needs.
Base salary range: [Compensation Range TBD]
- Lucid offers a comprehensive and competitive benefits package that includes medical, dental, vision, life and disability insurance, paid time off, and a 401(k) plan.
- Eligible employees may also participate in Lucid’s equity program and/or a discretionary annual incentive program, subject to the terms and conditions of those programs.
- Cash or equity incentive awards, if applicable, are determined by multiple factors, including individual performance and overall company results.
At Lucid, we believe diversity strengthens everything we build. Lucid Motors is proud to be an equal opportunity employer and is committed to providing an inclusive workplace for all. We consider all qualified applicants without regard to race, color, national or ethnic origin, age, religion, disability, sexual orientation, gender, gender identity or expression, marital status, or any other characteristic protected by applicable state or federal laws and regulations.
Lucid Motors is committed to providing reasonable accommodations for qualified individuals with disabilities in our application and hiring process. If you needan accommodationtoparticipatein the application process, please contact us at [accessibility contact TBD].
Bysubmittingyour application, you understand and agree that your personal data will be processedin accordance withour Candidate Privacy Notice. If you are a California resident, please refer to our California Candidate Privacy Notice.
Lucid Motors does not accept agency resumes. Please do notforwardresumes to ourcareersalias or other Lucid Motors employees. Lucid Motors is not responsible for any fees related to unsolicited resumes.
- Lucid offers a comprehensive and competitive benefits package including medical, dental, and vision insurance; life and disability coverage; paid time off; paid holidays; and a401(k) retirementplan.
- Eligible employees may also participate in Lucid’s equity program and/or a discretionary annual cash incentive program.
- Incentive and equity awards, if applicable, aredeterminedbased on individual performance, role scope, market considerations, and overall company results,in accordance withthe terms of the applicable plans.
At Lucid, we believe diversity strengths everything we build. Lucid Motors is proud to be an equal opportunity employer and is committed to providing an inclusive workplace for all. We consider all qualified applicants without regard to race, color, national or ethnic origin, age, religion, disability, sexual orientation, gender, gender identity or expression, marital status, or any other characteristic protected by applicable state or federal laws and regulations.
Accessibility: Lucid Motors is committed to providing reasonable accommodations for qualified individuals with disabilities. If you need anyaccommodation toparticipate in the application process, please contact us atTA-Operations <@> lucidmotors.com . This email address is designated solely for accommodation requests and is not monitored for job applications or resume submissions. To be considered for employment, all applications must be submitted through the Lucid Motors Careers website.
Bysubmittingyour application, you understand and agree that your personal data will be processedin accordance withour Candidate Privacy Notice .
To all recruitment agencies: Lucid Motors does not accept agency resumes. Please do not forward resumes to Lucid Motors. Lucid Motors is not responsible for any fees related to unsolicited resumes.
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