Sr. Software Quality Engineer, Customer

Lucidmotors; Casa Grande (AZ); On-site; USD 120,000 - 160,000; Full time

Job summary

Lucid Motors in Casa Grande, AZ seeks a Senior Customer Software Quality Engineer to lead field software quality issues from detection to resolution. You will collect logs, telemetry, PCAPs, and diagnostics, coordinate with Software Engineering for root-cause analysis, and guide corrective actions to ensure customer satisfaction.

Ideal candidates have 7+ years in software quality within automotive or embedded domains, demonstrate strong diagnostics and cross-functional collaboration, and hold a

Qualifications

• 7+ years in software field quality, automotive or embedded systems quality.
• Experience collecting and analyzing logs, cloud telemetry, PCAP traces, CAN data, or diagnostics.
• Knowledge of automotive communications including CAN, Ethernet, ECU behavior, DTCs, UDS.
• Experience supporting customer issue response, reproduction evaluation, and data capture.
• Bachelor’s degree in a related technical field.

Responsibilities

• Lead customer software quality, issue response, and prioritization of field issues.
• Analyze logs, telemetry, PCAP traces, CAN data, and diagnostics to drive root-cause.
• Support issue reproduction, live service investigations, and engineering handoff.
• Collaborate with Software Engineering to define countermeasures and resolutions.
• Oversee software quality risk management and release readiness.

Skills

Software quality

Automotive quality

Embedded systems

Diagnostics

Logs & telemetry

Vehicle data analysis

Education

Bachelor's degree in technical field

Job description

Senior Software Quality Engineer, Customer

Engineering | Casa Grande, AZ | Full-Time

About Lucid

At Lucid, we are creating electric mobility experiences that combine exceptional performance, sustainability, design, and engineering. Our proprietary technology and software‑defined vehicle architecture has earned us awards for vehicle safety, engineering, and design. We bring a “Compromise Nothing™” mindset to everything we do, building vehicles that re‑define their segments with exceptional range, power, design, and space.

The Role

We are seeking a Senior Customer Software Quality Engineer to lead customer issue response, technical investigation, and prioritization of complex software‑related field quality issues. The role collects and analyzes logs, cloud telemetry, PCAP traces, CAN data, diagnostics, service records, fleet signals, and customer feedback to convert field issues into clear engineering evidence.

The role supports issue reproduction, live Service investigation sessions, and close collaboration with Software Engineering to accelerate root‑cause determination, countermeasure definition, and timely resolution of customer‑impacting issues.

What You’ll Own

• Customer Software Quality Leadership
• Technical Investigation & Diagnostics
• Issue Reproduction & Customer Support
• Engineering Escalation & Prioritization
• Software Quality Risk Management
• Release Readiness & Quality Reporting

What You Bring

Required

• Minimum 7+ years of experience in software field quality, automotive quality, embedded systems quality, issue investigation, service engineering, diagnostics, or related software‑enabled product quality roles.
• Hands‑on experience collecting, analyzing, and correlating logs, cloud telemetry, PCAP traces, CAN data, diagnostic data, service records, and fleet signals from connected vehicles or embedded systems.
• Working knowledge of automotive communication and diagnostics, including CAN, Ethernet, ECU behavior, DTCs, UDS, signal‑level analysis, and vehicle‑level software interactions.
• Experience supporting customer issue response, reproduction evaluation, live Service investigation sessions, data capture, and Engineering handoff.
• Bachelor’s degree in a related technical field or relevant technical education.

Preferred

• Experience in an OEM, Tier 1, or complex automotive product environment with software‑driven customer‑facing functionality.
• Direct experience in field quality, service engineering, warranty analysis, diagnostics, connected vehicle data analysis, or software issue investigation.
• Experience identifying cross‑program software issue patterns and driving read‑across or preventive actions.

Leadership & Management Expectations

Strong cross‑functional leadership and coordination skills with the ability to influence priorities and drive action without direct people‑management responsibility.

Work Requirement

This role requires close collaboration with Software Engineering, Service Engineering, Quality, Manufacturing, and Program Management teams.

Compensation and Benefits

Lucid offers a comprehensive and competitive benefits package, including medical, dental, and vision insurance; life and disability coverage; paid time off; paid holidays; a 401(k) retirement plan; and eligibility for Lucid’s equity and discretionary annual cash incentive programs.

Equal Opportunity

At Lucid, we believe diversity strengthens everything we build. Lucid Motors is proud to be an equal‑opportunity employer and is committed to providing an inclusive workplace for all. We consider all qualified applicants without regard to race, color, national or ethnic origin, age, religion, disability, sexual orientation, gender, gender identity or expression, marital status, or any other characteristic protected by applicable state or federal laws and regulations.

Accessibility

Lucid Motors is committed to providing reasonable accommodations for qualified individuals with disabilities in our application and hiring process. If you need accommodation to participate in the application process, please contact us at TA-Operations @ lucidmotors.com.

Candidate Data Privacy

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