Sr. Ecommerce Manager

Intelligentsia Coffee; Bedford Park (IL); Híbrido; USD 95.000 - 115.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical, dental and vision insurance

401(k) with company match

Paid vacation and sick time

commuter benefits

Free bag of coffee weekly

Descripción de la vacante

Intelligentsia Coffee in the Chicagoland area is seeking a Sr. Ecommerce Manager to own intelligentsiacoffee.com, elevating the day-to-day performance, customer experience, and digital sales strategy.

You will translate our Direct Trade passion into engaging online experiences that drive traffic, conversion, and subscriber retention. You will collaborate with coffee sourcing, roasting, marketing, and fulfillment teams to optimize the DTC storefront, scale subscription programs, and uphold

Formación

• 5+ years of ecommerce management experience in DTC/CPG or food & beverage.
• Proven Shopify/Shopify Plus experience.
• Strong data literacy with GA4 and dashboards.
• Proven CRO and A/B testing experience; subscription program management.
• Mentoring or managing team members.

Responsabilidades

• Own day-to-day performance of intelligentsiacoffee.com focusing on sales, traffic and conversion.
• Develop and run the ecommerce growth strategy including digital merchandising and subscription scaling.
• Lead site UX improvements and manage vendors for features and updates.
• Drive CRO through UX changes, testing protocols, and data-driven decisions.
• Collaborate with marketing on emails, paid media, and content to grow traffic.
• Oversee inventory visibility and coordinate with fulfillment and operations.

Conocimientos

Ecommerce management

Shopify/Shopify Plus

Data analytics/GA4

CRO/A/B testing

Subscription programs

Herramientas

Shopify/Shopify Plus

Google Analytics GA4

Recharge/Skio/Ordergroove

Descripción del empleo

Worker Type:EmployeeJob Description:Do you want to be an “Intelli?” We do business differently to forge new paths in specialty coffee. We are pioneers in the direct trade model for buying coffee and creating coffee partnerships all over the world. We’re passionate about coffee, and that means we pay a bit more for coffee in order to buy direct and create long-term, collaborative relationships with our producers that grow exceptional coffee.Intelligentsia seeks an experienced, growth-oriented Sr. Ecommerce Manager to own and elevate the day-to-day performance, customer experience, and digital sales strategy of intelligentsiacoffee.com.You will translate our passion for Extraordinary Coffee - from Direct Trade sourcing to seasonal harvests and limited micro-lot releases - into engaging online experiences that drive traffic, conversion, and subscriber retention. Working cross-functionally with our coffee sourcing, roasting, marketing, and fulfillment teams, you will optimize our DTC online storefront, scale our coffee subscription programs, and champion our commitment to quality across every digital touchpoint.Location: Hybrid. Must live in the Chicagoland area with ability to travel to the Roasting Works in Bedford Park, IL 1 to 2 days per week.Key Responsibilities:Ecommerce Operations & Growth StrategyOwn and manage the day-to-day performance of intelligentsiacoffee.com, driving key sales, traffic, and conversion metrics.Develop and execute the overall ecommerce growth strategy, including digital merchandising, site promotional calendars, and the scaling of our coffee subscription programs.Collaborate with the Coffee team to align on specialty coffee release schedules, seasonal offerings, and unified omni-channel sales strategies.Site Management & User Experience (UX)Manage the end-to-end digital site experience, serving as the main point of contact for external technology vendors and internal design/development teams for feature updates, redesigns, and site maintenance.Manage and maintain the secondary Wholesale website content updates and optimizationsSupport with retail App configurations, data reporting, updates, promotions, loyalty programs and user experienceDrive Conversion Rate Optimization (CRO) through continuous site updates, continuous UX improvements, and structured A/B testing protocols.Manage relationships with ecommerce platform and technology vendors.Cross-Functional Marketing & AnalyticsPartner closely with marketing teams on email campaigns, paid media, and content initiatives to acquire new customers and drive qualified site traffic.Analyze site, campaign, and customer data to uncover optimization opportunities and deliver clear performance reporting to stakeholders.Leverage analytics to inform merchandising decisions, inventory needs, and subscription retention strategies.Operations, Leadership & Vendor ManagementOversee site inventory visibility and coordinate directly with fulfillment and operations teams to ensure accurate stock levels and smooth logistics execution.Direct and manage external ecommerce platform platforms and technology vendor relationships to maintain site performance and tool integration.Mentor, manage, and support the professional development of team members as needed.Qualifications & Requirements5+ years of dedicated ecommerce management experience, with a strong background in Direct-to-Consumer (DTC), CPG, or the Food & Beverage space.Highly analytical with deep hands-on expertise in ecommerce platforms (Shopify/Shopify Plus).Strong data literacy and web analytics skills (Google Analytics/GA4, dashboards, heat maps, etc.) with the ability to turn data into actionable business decisions.Proven track record with A/B testing methodologies, conversion rate optimization (CRO), subscription program management, and digital product merchandising.Excellent project management capabilities, strong cross-functional collaboration skills, and experience managing or mentoring team members.A strong passion for coffee and alignment with Intelligentsia’s commitment to quality, sourcing, and brand values is highly preferred.Preferred ExperienceDirect experience running recurring subscription models (e.g., Recharge, Skio, Ordergroove).Background managing specialized CPG, beverage, or perishable product launches.Staying ahead of emerging digital trends, new ecommerce apps, changing consumer behavior, and search algorithm updates.Work Environment / Physical RequirementsRegularly required to see, talk, and hearFrequently required to stand, walk, sit, use hands to handle or feel, reach with hands and arms, and stoop, kneel, or crouchOffice and warehouse environments; not climate-controlledNoise level is generally moderateFine hand manipulation (keyboard use)May occasionally require more than 40 hours per week to fulfill essential dutiesBenefitsMedical, dental and vision insuranceCompany-paid long & short-term disability and life insurancePaid vacation and sick time401(k) eligible after 90 days of employment and a company match after one year8 Paid holidays per yearCommuter benefitsFree bag of coffee each week with a discount on other itemsEmployee Assistance ProgramCompensationTo counter pay inequality and uphold internal parity, we are publicizing salary information for this role. This is also required by multiple state laws in which we operate. From a candidate’s perspective, our salary takes into account a number of factors, including skill sets, experience, education and the training needed for the role. From a company perspective, it includes organizational needs, budgets and internal equity considerations. We are honest and open about our pay and hope that you will be, too, to avoid miscommunication or frustration at the offer stage.Base Salary: $95,000 - $115,000 AnnuallyIntelligentsia Coffee, Inc is an equal opportunity employer of all qualified individuals.We are committed to creating a diverse and welcoming workplace that includes individuals with diverse backgrounds and experiences. We believe that enables us to better meet our mission and values while serving guests throughout our communities. People of color, women, LGBTQIA+, veterans, and persons with disabilities are encouraged to apply.Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal state and local ordinances.Intelligentsia is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us via email at [e-mail]