Sr Document Production Associate

RRD; Columbus (OH); On-site; USD 24,000 - 34,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off

401(k) with company match

Life insurance

Tuition assistance

Job summary

RRD in Columbus, OH is seeking a Senior Document Production Associate for an onsite role. You will perform word processing and document production tasks, ensuring accuracy and client satisfaction, with a Tuesday-Saturday shift and an additional $0.50/hour differential.

You will assess requests, apply the correct production workflow, and troubleshoot issues while coordinating with the team to meet deadlines and maintain high quality. Strong MS Office skills and confidentiality are essential.

Qualifications

• High school diploma or equivalent required; higher education preferred or equivalent work experience.
• Minimum 3 years’ experience preferably in a legal, banking or large corporate environment.
• Document production or word processing experience preferred.
• Advanced skill in MS Office (Word, Excel, PowerPoint); strong keyboarding and typing skills.
• Adept with other software programs for editing/creating documents.
• Knowledge of a legal timekeeping or job tracking system is preferred.
• Ability to work in a fast-paced, team environment, both independently and collaboratively.
• Ability to prioritize work and meet deadlines.
• Strong attention to detail with good organizational skills and emphasis on accuracy.
• Ability to handle sensitive/confidential documents and information.
• Ability to make independent decisions that conform to business needs.
• Ability to troubleshoot complex tasks/equipment/software and know when to escalate.
• Excellent verbal and written communication; professional telephone/email etiquette.
• Self-motivated with a positive can-do attitude.
• Proven customer service skills to build/maintain client relationships.

Responsibilities

• Perform document production work according to established policies and procedures.
• Assess job requests and identify the correct process to produce documents.
• Edit, proofread, convert, create, transcribe, or complete documents to client satisfaction.
• Demonstrate intermediate to advanced use of equipment, software, and hardware.
• Coordinate document production services, preparation, intake, and workflow within the team.
• Troubleshoot more complex software or hardware problems.
• Use logs/tracking software for all assigned work.
• Meet contracted deadlines for accepting, completing, and delivering work.
• Communicate with peers, supervisor, or client on job/deadline issues.
• Foster continuous service improvement and client relationships.
• Handle sensitive/confidential documents and information.
• Perform quality assurance on others’ work.
• Train junior staff members.
• Assist peer teams with proofreading, design, or other document production tasks.
• Interact with clients in person, over the phone, or electronically.

Skills

Attention to detail

Communication skills

Customer service

Team collaboration

Independent judgment

Education

High school diploma or equivalent

Tools

MS Office

Job description

RRD provides marketing, packaging, print, and business services to the world’s most respected brands. The company’s proprietary technology, advanced data analytics, and expertise fuel organizational decision-making from strategy through execution, delivering sustainable solutions with the lowest possible environmental impact. Global organizations and regulated industries trust RRD to reduce complexity and drive audience connections across the entire customer journey.

Job Description

Location: Columbus, OH. This position is fully onsite.

1st Shift: Tuesday - Saturday, 8 a.m. - 5 p.m. This position qualifies for an additional $.50/hour shift differential.

The Senior Document Production Associate position is responsible for providing word processing and/or document production services for our clients.

• *Perform document production work according to established policies and procedures
• *Thoroughly assess job request, identify correct process needed to produce documents and ensure appropriate completion throughout task lifecycle
• *Exercise independent judgment & use established procedures, standards and formats to edit, proofread, convert, create, transcribe or otherwise complete document production requests to client satisfaction
• *Demonstrate intermediate to advanced use of equipment/technology/software and hardware necessary to perform job functions
• *Assist with coordination of document production services, preparation, intake, and workflow within team
• *Troubleshoot more complex software or hardware problems
• *Utilize appropriate logs and/or tracking software for all assigned work
• *Meet contracted deadlines for accepting, completing, and delivering all work
• *Communicate with peers, supervisor or client on job or deadline issues
• Help foster a proactive environment of continuous service enhancement and relationship building with the client
• Handle sensitive and/or confidential documents and information
• Perform Quality Assurance on work of others
• Train more junior staff members
• Assist peer teams with proofreading, design or other document production and preparation, as needed
• Complete other tasks and assignments as assigned by management
• Interact with clients in person, over the phone or electronically
• Adhere to Williams Lea policies in addition to client site policies
• Use equipment and supplies in a cost-efficient manner

Qualifications

• Highschool diploma or equivalent required. Higher level education preferred or equivalent work experience
• Minimum 3 years’ experience preferably in a legal, banking or large corporate environment
• Document production, word processing experience preferred
• Advanced skill in the use of MS Office software (Word, Excel, PowerPoint); strong keyboarding and typing skills
• Adept with other software programs for editing and/or creating documents
• Knowledge of a legal timekeeping or job tracking system is preferred
• Ability to work in a fast-paced, team environment, working both independently and collaboratively
• Ability to prioritize work, balance projects and meet deadlines in a timely manner
• Strong attention to detail with good organizational skills and emphasis on accuracy and quality
• Ability to handle sensitive and/or confidential documents and information
• Ability to make independent decisions that conform to business needs and policy
• Ability to troubleshoot more complex or advanced tasks, equipment, or software concerns on own; understands when to elevate a problem to a supervisory level
• Excellent verbal and written communication skills, including professional telephone and email etiquette in the face of immediate needs and pressure
• Must be self-motivated with positive can-do attitude
• Proven customer service skills are required to create, maintain and enhance customer relationships
• Must be able to interact effectively with multi-functional and diverse backgrounds

Additional Information

The salary range for this role at the noted RRD location is $17.74/hour to $24.47/hour. Starting pay decisions are determined based on multiple factors including but not limited to relevant education, qualifications, skills, experience, certifications, proficiency, performance, shift, location, and other business needs. Typically, roles follow step progressions to a target rate or set increments over time. Depending on the role, in addition to the hourly rate of pay, the total compensation package may also include overtime, shift differential, call-in, and/or stand‑by pay. RRD’s benefit offerings include medical, dental, and vision coverage, paid time off, disability insurance, 401(k) with company match, life insurance and other voluntary supplemental insurance coverages, plus parental leave, adoption assistance, tuition assistance and employer/partner discounts.

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#WLOH

RRD is an Equal Opportunity Employer, including disability/veterans

At RRD, we value innovation, authenticity, and integrity. To uphold the security and fairness of our hiring process, we ask that candidates refrain from using AI tools during interviews to ensure an authentic and secure experience. We appreciate your cooperation as we work to maintain a transparent and equitable hiring process.

All employment offers are contingent upon the successful completion of both a pre-employment background and drug screen.