Sr. Director, Revenue Cycle Management

McKesson; United States; On-site; USD 150,000 - 230,000; Full time

Job summary

McKesson seeks an experienced revenue cycle leader to oversee operations for The US Oncology Network’s Center of Excellence. This role directs billing, cash collections, and AR management across multi-state sites, ensuring alignment with strategic goals and regulatory standards.

You will lead policies, drive performance, and collaborate with practice operations and physician leadership to address challenges, while mentoring managers and delivering results across the region.

Qualifications

• Degree or equivalent experience.
• Typically 13+ years of professional experience and 6+ years of diversified leadership, planning, communication, organization, and people motivation skills.

Responsibilities

• Improve regional- or system-wide performance metrics for billing accuracy and cash collections.
• Develop policies, procedures and work instructions aligned with Network standards.
• Monitor and drive improvements in financial, activity and quality indicators; address gaps with the team.
• Collaborate with practice operations, RBO and leadership to resolve revenue cycle issues.
• Provide onsite leadership support for practice operations and lead as interim revenue cycle leader if needed.
• Set performance objectives and budget for RBO leadership and regional teams; manage regional budget and P&L.
• Mentor employees, conduct reviews, and manage people responsibilities.

Skills

Revenue cycle operations

P&L responsibility

Leadership

Financial analysis

Project management

Process improvement

Practice management systems

AthenaIDX

Centricity Practice

iKnowMed

ARIA

Mosaiq

Orchard

Education

Bachelor's degree in Business or Healthcare Administration

Master's degree in Business or Healthcare Administration (desirable)

Tools

AthenaIDX

Centricity Practice

iKnowMed

ARIA

Mosaiq

Orchard

Financial Data Warehouse

Job description

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve - we care.

What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow's health today, we want to hear from you.

Role Overview

This role is responsible for all revenue cycle business operations for an assigned Center of Excellence that supports The US Oncology Network. This leader can navigate a complex, multi-level leadership structure within The US Oncology Network to achieve performance. This includes all aspects of revenue cycle, including, but limited to, billing functionality and service components determined by strategic and annual work plan goals for a multi-state/multi-site environment. This role may also serve as a revenue cycle consultant for practices while they prepare for the eventual transition to an RBO operational model.

Key Responsibilities

• Helps develop plans and executes on regional- or system-wide efforts to improve key performance metrics, including though not limited to, timely and accurate billing, high volume cash collections, reduction to total AR balance, reduction to bad debt expense and timely cash application processes
• Develop and maintain policies, procedures and work instructions aligning functional teams and leadership around these goals, in accordance with legal and regulatory requirements and Network standards
• Monitor and drive continuous improvement in key performance metrics around financial, activity and quality indicators; address performance gaps with team
• Collaborate with practice operations, RBO and physician leadership to resolve specific revenue cycle issues or challenges
• Serve as onsite support for practice operations, and play key leadership role
• Act as interim revenue cycle leader for practice if needed
• Set performance objectives and budget for RBO director, account managers/liaisons, other regional leaders (eg, analytics, training), manage regional budget and P&L
• Mentor employees to support their growth and development, specifically second- and first-level managers within RBO or region or practice
• Perform performance reviews, including gathering feedback from teams of direct reports, practice and operational leadership
• Handle all people management responsibilities
• Attend Joint Policy Board meetings and help manage complex revenue cycle issues from the Network practices
• Lead through influence, to align practice leadership with overall RCM goals/strategy
• Provide assessment of revenue cycle operations for practices not in RBO model, recommend solutions to address gaps or areas of potential risk to practice P&L
• Assess process gaps between practice workflows and Network RCM standards to support system design and implementation
• Support practice operations during practice management system implementation, serve as change agent with practice and RBO teams
• Lead Network-wide revenue cycle initiatives from ideation to completion, including timeline, resource planning, key deliverables, outcomes, transition plan (eg, centralization, new payment models, analytics and reporting, incentive plan design)

Minimum Requirement

• Degree or equivalent experience.
• Typically requires 13+ years of professional experience and 6+ years of diversified leadership, planning, communication, organization, and people motivation skills (or equivalent experience).

Education

• Bachelor's degree in Business, Healthcare Administration or a related field preferred or relevant experience required
• Master's degree in Business, Healthcare Administration or a related field desirable

Critical Skills

• 13 years of professional experience in revenue cycle operations required
• At least two to five (2-5) years of P&L responsibility required
• At least six (6) years of experience managing leaders within a department required
• Network leadership team to back-end RBO team members)
• Revenue cycle processes and operations experience
• Front- and back-office functions, including Network BluePrint/standards
• Working knowledge of practice management systems (eg, AthenaIDX, Centricity Practice) and related systems (eg, iKnowMed, ARIA, Mosaiq, Orchard, Financial Data Warehouse)
• Financial acumen - financial analysis and P&L interpretation skills including ability to calculate cost benefit analysis and ROI, and help identify financial savings, self-motivated, organized and capable of handling multiple responsibilities and projects to successful completion

Additional Knowledge & Skills

• Proven track record on project management and process improvement including identification of problems, solution options, influencing operational adoption