Sr. Director Revenue Cycle Management

The US Oncology Network; Hackensack (NJ); On-site; USD 139,000 - 215,000; Full time

Benefits offered by this job

Health, dental, and vision plans

401(k) retirement plan

Paid Time Off and holidays

Tuition discounts

Job summary

The US Oncology Network in Hackensack, NJ seeks an experienced Senior Director of Revenue Cycle Management to lead all revenue cycle operations for the Hackensack division. This executive will plan, execute, and optimize revenue cycle initiatives in alignment with organizational goals and financial performance.

Responsibilities include strategic leadership, collaboration with executives, project oversight, and continuous improvement of revenue cycle processes, while ensuring optimal patient

Qualifications

• Bachelor’s degree in business, health care administration or related field with a minimum of ten (10) years of experience and progressive levels of responsibility.
• Excellent communication and stakeholder engagement skills.
• Strong experience in change management and organizational transformation.
• Advanced proficiency with Microsoft Office Products (Word, Excel, PowerPoint, Teams, Visio and Outlook) and other collaboration tools (Asana and Smartsheet).
• Strong understanding of Revenue Cycle Management roles, the role demands, and the competencies required to support those roles.
• Strong knowledge of medical insurance processes, billing, and collections with CPT, ICD10, and HCPCS coding and medical terminology, as well as an overall understanding of managed care products (HMO, PPO, etc.).

Responsibilities

• Provides strategic leadership, coordination, and execution of revenue cycle initiatives and optimization strategies, ensuring alignment with organizational structure, mission, values, culture, workforce, operational processes, and the overall patient experience.
• Collaborates with executive leadership to define revenue cycle management strategies that align with the company's objectives and support business growth.
• Oversees the management and execution of revenue cycle improvement projects and initiatives within the business by forming a collaborative team and establishing professional working relationships to support revenue cycle management.
• Develops and maintains strong relationships with internal and external stakeholders to ensure optimal performance.
• Acts as an internal consultant, mentor, and team leader to develop people to solve problems, and fosters a culture of continuous improvement.
• Serves as the subject matter expert for revenue cycle, maintaining an active understanding of current thinking and innovative interventions/programs regarding the patient revenue cycle experience.
• Reports on progress of project/initiatives, understanding the risks, dependencies, budgets, resourcing, issues, critical milestones and forthcoming outcomes, and actions necessary to ensure success.
• Provides strategic guidance and support for the effective use of the practice management system and other revenue cycle technologies applied to revenue cycle operational needs.
• Fosters a culture of continuous improvement, promoting knowledge sharing, professional development, and collaboration.
• Maintains current knowledge of industry best practices and emerging trends and proactively identifies opportunities for improvement and innovation.
• Other duties as requested or assigned.

Skills

Communication

Change management

Revenue cycle management

Stakeholder engagement

Project leadership

Education

Bachelor’s degree in business/healthcare administration or related field

Master’s degree (preferred)

Lean Six Sigma/Project Management Certifications (preferred)

Tools

Microsoft Office

Asana

Smartsheet

Job description

Overview

RCCA is seeking an experienced and strategic Senior Director of Revenue Cycle Management to lead revenue cycle operations for our Hackensack, NJ division. This executive-level leader will oversee the planning, execution, and optimization of revenue cycle initiatives while ensuring alignment with organizational goals, operational excellence, and financial performance. Employment Type: Full Time. Location: Hackensack, NJ. Work Arrangement: 100% Onsite. Compensation: $138,657.06 - $215,000.00 annually. Compensation packages based on your unique skills, experience, and qualifications. As of the date of this posting, RCCA offers a comprehensive benefits package for this position, subject to eligibility requirements. In addition to the salary, we provide: Health, dental, and vision plans, Wellness program, Health savings account - Flexible spending accounts, 401(k) retirement plan, Life insurance, Short-term disability insurance, Long-term disability insurance, Employee Assistance Program (EAP), Paid Time Off (PTO) and holiday pay, Tuition discounts with numerous universities. We believe these benefits underscore our commitment to the well-being and professional growth of our employees.

ESSENTIAL DUTIES & RESPONSIBILITIES

The responsibilities below are essential for performing well in this position. They include:

• Provides strategic leadership, coordination, and execution of revenue cycle initiatives and optimization strategies, ensuring alignment with organizational structure, mission, values, culture, workforce, operational processes, and the overall patient experience.
• Collaborates with executive leadership to define revenue cycle management strategies that align with the company's objectives and support business growth.
• Oversees the management and execution of revenue cycle improvement projects and initiatives within the business by forming a collaborative team and establishing professional working relationships to support revenue cycle management.
• Develops and maintains strong relationships with internal and external stakeholders to ensure optimal performance.
• Acts as an internal consultant, mentor, and team leader to develop people to solve problems, and fosters a culture of continuous improvement.
• Serves as the subject matter expert for revenue cycle, maintaining an active understanding of current thinking and innovative interventions/programs regarding the patient revenue cycle experience.
• Reports on progress of project/initiatives, understanding the risks, dependencies, budgets, resourcing, issues, critical milestones and forthcoming outcomes, and actions necessary to ensure success.
• Provides strategic guidance and support for the effective use of the practice management system and other revenue cycle technologies applied to revenue cycle operational needs.
• Fosters a culture of continuous improvement, promoting knowledge sharing, professional development, and collaboration.
• Maintains current knowledge of industry best practices and emerging trends and proactively identifies opportunities for improvement and innovation.
• Other duties as requested or assigned.

QUALIFICATIONS

MINIMUM QUALIFICATIONS

To be considered for this position, candidates must meet the following minimum qualifications, which ensure the necessary skills, education, and experience to perform the job effectively.

• Bachelor’s degree in business, health care administration or related field with a minimum of ten (10) years of experience and progressive levels of responsibility.
• Excellent communication and stakeholder engagement skills.
• Strong experience in change management and organizational transformation.
• Advanced proficiency with Microsoft Office Products (Word, Excel, PowerPoint, Teams, Vizio and Outlook) and other collaboration tools (Asana and Smartsheet).
• Strong understanding of Revenue Cycle Management roles, the role demands, and the competencies required to support those roles.
• Strong knowledge of medical insurance processes, billing, and collections with CPT, ICD10, and HCPCS coding and medical terminology, as well as an overall understanding of managed care products (HMO, PPO, etc.).

Preferred Qualifications

Ideal Candidates Will Possess

• Master’s degree in a related field.
• Certified Lean Six Sigma Black Belt or Certified Six Sigma Black Belt.
• Certified in Project Management and/or Change Management.
• A proven track record of delivering results and working with process management.

COMPETENCIES

The ideal candidate will possess a combination of technical and soft skills essential for success in this role. These competencies ensure the ability to perform job duties effectively and contribute positively to the team and organization.

• Uses Technical and Functional Experience: Possesses up to date knowledge of the profession and industry; accesses and uses other expert resources when appropriate.
• Demonstrates Adaptability: Handles day to day work challenges confidently; is willing and able to adjust to multiple demands, shifting priorities, ambiguity, and rapid change; shows resilience in the face of constraints, frustrations, or adversity; demonstrates flexibility.
• Uses Sound Judgment: Makes timely, cost effective and sound decisions; makes decisions under conditions of uncertainty.
• Shows Work Commitment: Sets high standards of performance; pursues aggressive goals and works efficiently to achieve them.
• Commits to Quality: Emphasizes the need to deliver quality products and/or services; defines standards for quality and evaluated products, processes, and service against those standards; manages quality; improves efficiencies.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is required to be present at the employee site during regularly scheduled business hours and regularly required to sit or stand and talk or hear. Requires full range of body motion including handling and lifting patients, manual and finger dexterity, and eye-hand coordination. Requires standing and walking for extensive periods of time. Occasionally lifts and carries items weighing up to 40 lbs. Requires corrected vision and hearing to normal range.

WORK ENVIRONMENT

The work environment may include exposure to communicable diseases, toxic substances,