Sr Director, Quality Engineering

TransCore, LP in; Germantown (MD); On-site; USD 175,000 - 225,000; Full time

Job summary

TransCore is seeking a Sr. Director of Quality Engineering for the BOS Product Group, based in Germantown, MD or Union, NJ.

Lead the QE organization, set strategy, build governance, and partner with Product, Engineering, Architecture, Operations, and Customer Support to deliver high-quality software products. The role requires 15+ years in software/quality engineering, strong leadership of distributed teams, and expert knowledge of testing, automation, CI/CD, and metrics.

Qualifications

• 15 years of progressive software engineering or quality engineering experience, including leadership of quality engineering organizations.
• Experience leading managers and geographically distributed teams.
• Proven ability to influence cross-functional teams and lead organizational change initiatives.
• Deep knowledge of software testing methodologies, quality engineering practices, and industry best practices.
• Strong experience with test automation frameworks, CI/CD, and build automation.
• Experience establishing quality metrics, governance models, and data-driven improvement programs.
• SaaS and/or enterprise software experience.
• Excellent written, verbal, and executive communication skills.
• Bachelor's degree or higher in Computer Science, Engineering, Mathematics, or related field.

Responsibilities

• Provide executive leadership for the BOS Quality Engineering organization, including strategy, staffing, performance, and capability development.
• Own software quality outcomes across the BOS product portfolio, including release readiness, defect reduction, test effectiveness, and customer-impacting quality metrics.
• Establish and advance quality engineering practices including test strategy, test automation, requirements traceability, release validation, defect prevention, and quality governance.
• Define and implement testing strategies and tools with emphasis on requirements management, test design, automation, continuous integration, performance testing, and security testing.
• Establish governance mechanisms that ensure consistent quality engineering practices, standards, processes, and metrics across BOS development teams.
• Establish quality KPIs and dashboards that provide visibility into defect trends, automation coverage, release quality, escape rates, and production issues.
• Monitor quality performance and drive corrective actions when results fall below established objectives.
• Lead root-cause analysis of significant quality issues and ensure corrective and preventive actions are implemented and measured.
• Drive continuous improvement initiatives that improve product quality, engineering effectiveness, delivery predictability, and customer outcomes.
• Review customer-reported quality issues and recurring defect trends and prioritize improvement initiatives.
• Act as a change agent by fostering a culture where quality is a shared responsibility embedded throughout the software delivery lifecycle.

Skills

Executive leadership

Quality engineering

Test automation

CI/CD

Metrics & governance

Cross-functional collaboration

Executive communication

Education

Bachelor's degree or higher in Computer Science, Engineering, Mathematics

Job description

Sr Director, Quality Engineering (Finance)

TransCore (TRN), a subsidiary of ST Engineering, is seeking a Sr. Director of Quality Engineering (BOS Product Group) to join our team in Germantown, Maryland or Union, New Jersey.

Position Summary

The Sr. Director of Quality Engineering is responsible for leading the BOS Product Group Quality Engineering organization and establishing the people, processes, tools, and governance necessary to deliver high-quality software products. This executive leadership role is accountable for software quality outcomes across the BOS product portfolio and for building a high-performing quality engineering function that partners closely with Product Management, Engineering, Architecture, Operations, and Customer Support teams.

Salary Range

$175 - 225k, based upon qualifications and experience.

Essential Duties and Responsibilities

include the following. Other duties may be assigned.

• Provide executive leadership for the BOS Quality Engineering organization, including strategy, staffing, performance, and capability development.
• Own software quality outcomes across the BOS product portfolio, including release readiness, defect reduction, test effectiveness, and customer-impacting quality metrics.
• Establish and advance quality engineering practices including test strategy, test automation, requirements traceability, release validation, defect prevention, and quality governance.
• Define and implement testing strategies and tools with emphasis on requirements management, test design, automation, continuous integration, performance testing, and security testing.
• Establish governance mechanisms that ensure consistent quality engineering practices, standards, processes, and metrics across BOS development teams.
• Establish quality KPIs and dashboards that provide visibility into defect trends, automation coverage, release quality, escape rates, and production issues.
• Monitor quality performance and drive corrective actions when results fall below established objectives.
• Lead root-cause analysis of significant quality issues and ensure corrective and preventive actions are implemented and measured.
• Drive continuous improvement initiatives that improve product quality, engineering effectiveness, delivery predictability, and customer outcomes.
• Review customer-reported quality issues and recurring defect trends and prioritize improvement initiatives.
• Act as a change agent by fostering a culture where quality is a shared responsibility embedded throughout the software delivery lifecycle.

Leadership & Talent Development

• Lead, develop, and mentor Quality Engineering managers, leads, and individual contributors.
• Establish organizational structure, workforce plans, succession strategies, and capability development programs for the Quality Engineering function.
• Recruit, retain, and develop top quality engineering talent.
• Foster a culture of accountability, continuous learning, innovation, and operational excellence.
• Manage departmental budgets, vendor relationships, and quality engineering tool investments.

Measure of Success

• Reduction in escaped defects and customer-reported quality issues.
• Improvement in automated test coverage across the BOS product portfolio.
• Consistent achievement of release readiness and release quality objectives.
• Reduction in critical and high-severity production defects.
• Improved trend lines for defect resolution cycle time and root-cause remediation effectiveness.
• Adoption and consistent use of quality engineering standards and governance practices across BOS teams.
• Positive employee engagement, retention, and development outcomes within the Quality Engineering organization.
• Delivery of actionable quality metrics and executive reporting that supports business and technology decision-making.

Qualifications

• Demonstrated strategic and tactical leadership with a track record of delivering high-quality enterprise software solutions.
• 15 years of progressive software engineering or quality engineering experience, including leadership of quality engineering organizations supporting enterprise software products.
• Experience leading managers and building high-performing, geographically distributed teams.
• Proven ability to influence cross-functional teams and lead organizational change initiatives.
• Deep knowledge of software testing methodologies, quality engineering practices, and industry best practices.
• Strong experience with test automation frameworks, continuous integration, continuous deployment, and build automation.
• Experience establishing quality metrics, governance models, and data-driven improvement programs.
• Experience managing departmental budgets and technology investments.
• SaaS and/or enterprise software experience.
• Excellent written, verbal, and executive communication skills.
• Bachelor's degree or higher in Computer Science, Engineering, Mathematics, or related field.

About TransCore (TRN), a subsidiary of ST Engineering

TransCore is dedicated to making surface transportation more efficient through innovation. With installations in 44 countries, more than 100 patents, and pioneering applications of RFID and satellite communications technologies, TransCore's expertise is unparalleled.

TransCore offers competitive compensation and an excellent benefit package that includes medical, dental and vision coverage, flexible savings accounts, 401K, Life and AD&D insurance, a comprehensive Paid Leave program, and a Tuition Reimbursement program.

TransCore is proud to support workforce diversity and is a committed equal opportunity/affirmative action employer. To learn more about TransCore please visit us at www.transcore.com .