Sr. Director, Operations and Client Services

Wasserman; Dallas (TX); Remote; USD 150,000 - 200,000; Full time

Job summary

An established industry player seeks a dynamic Sr. Director of Operations and Client Services to lead the integration of various operational functions within a fast-paced environment. This role is pivotal in ensuring seamless collaboration across departments, enhancing the client support platform, and driving strategic planning initiatives. With a focus on financial planning, employee development, and operational efficiency, you will play a crucial part in shaping the future of talent representation. If you're passionate about making a meaningful impact and thrive in a creative and collaborative culture, this opportunity is perfect for you.

Qualifications

• 5+ years in operations, finance, and process management.
• Strong knowledge of the Creator economy and talent representation.

Responsibilities

• Oversee daily operations of the client support platform.
• Manage integration across departments for client and agent support.

Skills

Operations Management

Finance

Process Management

Negotiation Skills

Analytical Skills

Project Management

Communication Skills

Creative Thinking

Organizational Skills

Self-Management

Education

Bachelor's Degree in Business

Tools

Microsoft Office

PowerPoint

Excel

Budgeting/Forecasting SaaS Tools

Job description

Sr. Director, Operations and Client Services

Apply remote type Sports Representation locations USA-TX - Dallas Office time type Full time posted on Posted 30+ Days Ago job requisition id R977

Wasserman is forever committed to serving our clients, colleagues and community with exceptional insight, influence and creativity, while making a positive and lasting impact. We support our employees’ professional aspirations, with a rich internal culture where curiosity is rewarded. We offer our people multiple learning and development programs throughout the world. What we do is fast-paced, exciting and rewarding which is why we love it and why you’ll love life at Wasserman.

Join our team today!

Job Description

Job Purpose: Responsible for assisting the executive team and broader Wasserman Creators group in managing the day-to-day operations of Wasserman’s client support platform. This includes overseeing key operational functions such as accounting, finance, mergers and acquisitions (M&A), human resources (HR), and legal support. As the primary point of contact within Wasserman’s operations platform, this role facilitates seamless integration and collaboration across multiple departments, ensuring agents and clients receive the highest quality of support.

Duties:

• Wasserman platform integration as it relates to Creators: health and performance, accounting, finance, M&A, HR, and legal. Act as the Creators group’s primary point of contact for all agents to the Wasserman operations platform. Match agents with service providers in other parts of the company.
• Operations oversight as it relates to: (i) budget planning and accounting, (ii) T&E allocations and forecasting, (iii) approval on department operational expenses and tools (iv) supporting in projecting revenue for finance.
• Supporting in leaderships implantation of career pathing and employee review process as requested, for non-agents and consultants, including but not limited to conducting reviews & providing mentoring.
• Work with SVP, Creators, EVP Biz Affairs/Ops and People on implementing and maintaining Company-specific Human Resource measures within the Creators group (e.g., employee reviews, mentorship, trainings).
• Tracks and supports in the financial planning of new client recruitment and current client retention, including but not limited to: (i) cost allocations to agent teams, (ii) creating and managing the onboarding process for new clients across the operational platform (accounting, legal, finance, etc.), (iii) working alongside Director of Recruiting and with agents to ensure we have the proper resources for success.
• Work with Creator Legal attorneys to implement and manage processes to allow for efficiency within the business.
• Participate in strategic planning with leadership develop new business lines and expand new business opportunities into non-traditional areas.
• Oversee the Creator Insights team to utilize first party and public data to inform agent and managers in a manner that drives increased business across our divisions service areas.
• Liaise with Accounting to track and manage proper accounts payable and receivable of talent, vendors and third-party partners.
• Support our expansion into international marketer to ensure consistency across operational platform, agent support, employee processes and talent platform services.
• Work with finance, accounting legal etc. to prepare reports, memos, letters, financial statements and other documents, using Word, Excel spreadsheets, or presentation software, as necessary. Maintain department databases and generate reports as required.

Skills/Qualifications:

• Bachelor’s degree in related field, preferably in business, finance or operations.
• Minimum of 5+ years’ experience across operations, finance and process management, preferably with direct experience managing large corporation processes.
• Must have knowledge of the Creator economy and the broader talent representation industry.
• Possess persuasiveness skills to successfully negotiate on behalf of the client’s interests.
• Position requires considerable flexibility in scheduling and the willingness to travel, work nights, weekends and holidays.
• Advanced skills in Microsoft Office, PowerPoint, Excel and other budgeting / forecasting SaaS tools.
• Well-developed communication skills, creative thinking and writing skills.
• Strong analytical, organizational, and project management skills
• Requires self-management and project management abilities
• Ability to build strong, lasting relationships internally and externally
• Ability to anticipate problems and manage expectations
• Ability to maintain confidentiality and professionalism in all situations. Ability to exercise discretion, sound judgment and significant initiative.

Wasserman does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.

Wasserman is proudly an equal opportunity employer. We are always searching for the most passionate and talented people from all backgrounds and experiences to join us.

20 years into our evolution, we continue to expand services and geographies across the exciting and extraordinary worlds of sports, music, entertainment and culture.

We are committed to making a meaningful difference and driving real change when it comes to diversity equity and inclusion — not only among our employees, but in how we serve clients and push the industry at large.

If this sounds like a place you’d like to work, let’s talk!

Wasserman is a global leader in sports, music, entertainment and culture. Founded in 2002, Wasserman represents many of the world’s most iconic sports and entertainment figures, musical artists, brands and properties, empowering them to shape culture and captivate audiences worldwide.