Sr. Director, Operations

JLL; Wayne (PA); On-site; USD 140,000 - 210,000; Full time

Benefits offered by this job

401(k) plan with matching company

Comprehensive Medical, Dental & Vision

Paid parental leave

Paid Time Off and Holidays

Daily Pay availability

Job summary

JLL in Wayne, PA. The Senior Director, Operations partners with the local Leasing Advisory team in the Philadelphia/Heartland region to drive brokerage operations and annual business plans.

Based in Wayne, you will collaborate with Finance, HR, Research, Marketing and Technology to boost productivity and capacity in a fast-paced market. The role requires leading operations teams, managing budgets, and guiding talent management while promoting a diverse, high-performing culture.

Qualifications

• 10+ years management experience in operations; real estate experience is a plus.
• Strong Finance, P&L oversight and budget accountability.
• Proven leadership with collaborative management style.
• Critical thinker with emotional intelligence and conflict skills.
• Ability to influence decisions and understand P&L context.
• Track record of building high-performance teams and engagement.
• Excellent project management; organized and resourceful.
• Commitment to high professional ethical standards.
• Comfortable in a fast-paced sales environment; travel 10–25%.

Responsibilities

• Serve as strategic partner to local broker leads and key partners.
• Oversees local operations teams, sales coordinators, analysts and managers.
• Drive operational excellence through clear policies and processes.
• Plan annual business priorities and drive strategy execution.
• Provide budgeting input and monitor expenses; track KPIs.
• Lead talent management, performance reviews and compensation planning.
• Coordinate meetings and data analysis for production tracking.
• Collaborate with HR, Finance, Research and Marketing on programs.

Skills

Leadership

Finance / P&L

People Management

Strategic Partnering

Budgeting

Forecasting

Cross-functional

Communication

Employee Engagement

Hiring & onboarding

Education

Bachelor's degree in Business/Finance

Job description

JLL empowers you to shape a brighter way.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

What this job involves

The Sr Director, Operations serves as a business partner and leader to the local Leasing Advisory business in JLL's Philadelphia and Heartland region. The position will partner closely with the local Broker Lead, with specific oversight for Brokerage operations. We are seeking a candidate with proven ability fostering a diverse and inclusive work environment, developing high performing teams, and driving change and desired outcomes. This position will drive the development and execution of annual business plans and will be the main contact for Finance, Human Resources, Research, Marketing and Technology enabling programs that improve productivity and expand capacity at all levels in the market. The role provides a unique opportunity with exposure to all aspects of the business in a fast-paced environment. Reports to the Head of Operations, Central Region.

Responsibilities include:

Overall:

• Serve as strategic partner to local broker lead(s) as well as key operating partner to all corporate functions and platform partners
• Oversees local operations team(s), sales coordinators, analysts and transaction managers
• Drives operational excellence through clear policies, procedures and process

• Plan and execute market strategy planning sessions to establish annual business priorities
• Drives accountability and execution of business line strategies

Budgeting & Planning:

• Provides input on budget with process improvement recommendations
• Oversees expense management and monitors T&E policy adherence
• Proactively tracks key performance indicators and ensures metrics are met or exceeded
• Partners with Finance on quarterly financial/ operating reviews

People Management:

• Develops and motivates high-performing operations teams
• Manages day-to-day activities for local operations managers and oversees the management of sales coordinators, analysts and transaction managers
• Leads talent management, including performance reviews, conflict resolution, and development
• Manages annual compensation planning for the market
• Evaluates support team structure strategically and makes recommendations
• Partners with broker leads on recruitment
• Works with Regional Leads and Legal on broker separations
• Works with HR and operations managers for hiring and onboarding

Business Line Management Support:

• Coordinates business line/producer team meetings
• Assists with in-bound business tracking
• Provides data analysis for production tracking and pursuits
• Coordinates real estate licensing, training, and compliance

Culture & Client Events:

• Executes culture and client events in the local market
• Partners with committee leads and function groups for fluid coordination
• Collaborates with marketing to drive clear communication strategy within market
• Serves as liaison for local BRGs

Interested? An ideal candidate would need to have the following qualifications:

Required

• 10+ years prior management experience and prior business operations experience - in commercial real estate industry a plus
• Strong background and work experience in Finance, P&L / budget oversight
• Demonstrated leadership ability with collaborative management style
• Critical thinker with high emotional intelligence and strong conflict management ability
• Strong business acumen to understand/provide context for decisions; able to influence and challenge decisions as appropriate; understanding of P&L
• Proven experience developing high performance teams; high employee engagement and effective delegator
• Excellent project management ability; solution oriented, organized and resourceful
• Demonstrated commitment to high professional ethical standards
• Comfortable working in a fast-paced sales environmentTravel required (approximately 10-25%)

Preferred

• Bachelor's degree in Business Administration, Finance, or related / equivalent

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Location:

On-site -Wayne, PA

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions
• Comprehensive Medical, Dental & Vision Care
• Paid parental leave at 100% of salary
• Paid Time Off and Company Holidays
• Early access to earned wages through Daily Pay

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may email us at [e-mail]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

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