Sr. Director of Sales, Player-Coach-Customer Experience Solutions

TELUS Digital; United States; Remote; USD 165,000 - 200,000; Full time

Job summary

Join a leading digital innovator as the Sr. Director of Sales, where you'll balance leadership with direct sales responsibilities. You'll manage a team, engage with enterprise clients, and drive revenue growth through strategic direction and effective territory planning. This remote role offers competitive compensation and a collaborative work environment focused on customer experience solutions.

Benefits

Comprehensive benefits including health, dental, and retirement plans.

Ongoing professional development and career growth opportunities.

Competitive salary and performance-based incentives.

Qualifications

• Minimum of 7 years of experience in sales leadership.
• Proven track record of meeting or exceeding sales targets.

Responsibilities

• Lead, mentor, and develop a team of sales executives.
• Actively engage in the sales process by identifying and closing high-value deals.
• Develop and execute territory plans for your respective pod.

Skills

Leadership

Communication

Negotiation

Coaching

Education

Bachelor's degree in Business

MBA

Tools

CRM software

Sales analytics tools

Job description

Sr. Director of Sales, Player-Coach-Customer Experience Solutions

Join to apply for the Sr. Director of Sales, Player-Coach-Customer Experience Solutions role at TELUS Digital

Position Overview:

As the Director of Sales, Player-Coach, you will balance leadership with direct sales responsibilities. This role is pivotal in driving the success of the sales team by setting strategic direction, leading by example, and ensuring both personal and team sales targets are met. You will be responsible for managing a team of sales executives while maintaining a personal sales pipeline, engaging with key enterprise clients, and closing large, complex deals. Additionally, you will act as a pod owner, ensuring effective territory planning, key targets activation, and close collaboration with marketing and go-to-market (GTM) teams.

Your Key Responsibilities:

Leadership & Management

• Lead, mentor, and develop a team of sales executives to achieve individual and collective sales targets.
• Monitor and evaluate team performance, providing regular feedback, coaching, and support to ensure the achievement of sales goals.
• Develop and implement sales strategies to drive revenue growth in the enterprise segment, aligning with the company’s broader business objectives.
• Conduct training sessions, workshops, and regular one-on-one coaching to enhance the skills and effectiveness of the sales team.
• Assist in hiring, onboarding, and ramping up new sales team members to ensure they are equipped to succeed.

Sales Execution

• Actively engage in the sales process by identifying, prospecting, and closing high-value deals, maintaining a personal quota alongside team responsibilities.
• Maintain a healthy personal sales pipeline and ensure that the team’s pipeline is robust, regularly updated, and aligned with sales targets.
• Build and nurture relationships with key enterprise clients, understanding their business challenges and providing tailored solutions that drive value.
• Lead negotiations with key enterprise clients, leveraging deep product and industry knowledge to close large, complex deals.
• Work closely with marketing, product, and customer success teams to ensure a cohesive approach to customer acquisition and retention.

Pod Ownership

• Develop and execute territory plans for your respective pod, ensuring optimal coverage and resource allocation to maximize sales opportunities.
• Identify and activate key target accounts within your territory, leveraging insights and data to prioritize efforts and drive engagement.
• Partner with marketing and go-to-market (GTM) teams to align on campaigns, messaging, and strategies that support the sales objectives. Ensure consistent communication and collaboration to drive integrated efforts and maximize impact.

Qualifications:

• Bachelor's degree in Business, Marketing, or a related field; MBA is a plus.
• Minimum of 7 years of experience in sales leadership, preferably within the digital or technology sector.
• Proven track record of meeting or exceeding sales targets and driving revenue growth.
• In-depth knowledge of customer experience solutions and strategies.
• Strong leadership and coaching skills, with the ability to inspire and motivate a sales team.
• Excellent communication, negotiation, and presentation skills.
• Ability to work in a fast-paced, dynamic environment and manage multiple priorities.
• Proficiency in CRM software and sales analytics tools.

Location: US Remote

Pay: The base compensation range for this position is $165,000 - $200,000 USD annually, commensurate with experience. Actual compensation will depend on skills, experience, and qualifications.

Why TELUS Digital?

• Opportunity to work with a leading digital innovator in the customer experience space.
• Collaborative and inclusive work environment that values diversity and creativity.
• Competitive salary and performance-based incentives.
• Comprehensive benefits including health, dental, and retirement plans.
• Ongoing professional development and career growth opportunities.

TELUS Values

• Putting customers and communities first
• Embracing change and innovating courageously
• Growing together through spirited teamwork

We are committed to diversity and equitable access to employment opportunities based on ability.