Sr. Director, Global Content & Product Operations

iHerb Inc.; California, Northern (MO, KY); Hybrid; USD 260,000 - 285,000; Full time

Job summary

iHerb Inc. seeks a highly strategic Senior Director of Global Content & Product Operations to lead, scale, and modernize the digital production engines powering our global e-commerce business.

You will oversee content operations, onboarding, and translation/localization at scale, translating commercial strategies into fast, automated execution. The role emphasizes AI-enabled pipelines, human-in-the-loop processes, and strong partnership with Product and Technology teams to deliver measurable

Qualifications

• Proven track record of managing high-volume digital production pipelines.
• Hands-on experience identifying, testing, and deploying AI-enabled tools.
• Systems-thinking approach turning messy, manual processes into scalable workflows.

Responsibilities

• Drive Global Throughput: Oversee and scale the day-to-day operations of Content Operations, Product Content Onboarding, and Translation/Localization.
• Standardize & Optimize: Map and re-engineer end-to-end workflows to reduce bottlenecks and shorten time-to-live for content globally.
• Performance Architecture: Build data-driven dashboards to track KPIs such as queue velocity and publishing accuracy.
• Implement AI Solutions: Identify, pilot, and deploy AI-enabled workflows and automated tools.
• Modernize the Tech Stack: Integrate CMS, PIM, and Translation Management Systems with product teams.
• Future-State Design: Define AI-assisted operational models to maximize productivity.
• Intake & Prioritization: Establish scalable operating rhythms and prioritization frameworks.
• Cross-Functional Alignment: Bridge commercial goals with technical roadmaps.

Skills

Scale-Up DNA

AI & Automation Practice

Systems Thinking

Education

Bachelor’s degree in Business/Operations/Technology/Engineering

MBA or advanced degree preferred

Certifications in process improvement or AI/automation a plus

Tools

CMS

PIM

Translation Management Systems (TMS)

Job description

Remote, California, United States of America Corporate R106991 Posted 17/09/2026

For A Better You

At iHerb, we believe that living a healthy and balanced life should be easy and accessible to everyone. As a team member, we’ll empower you to live this promise each day as you make a truly global impact in your career. We constantly strive for innovation, while transforming and improving the online shopping experience for our customers. We believe that individually we are incredible, but when we come together, our growth is infinite. In an industry that is constantly evolving, we are on a mission to make an impact on the global market, and the individual and collaborative efforts of our people are paramount to helping us succeed. Whether you work in one of our logistics centers, technology hubs, corporate offices or even from home, your role at iHerb will take you beyond what’s expected, turning challenge into change. We want you to join our team.

Job Summary

We are seeking a highly strategic, technology-forward Senior Director of Global Content & Product Operations to lead, scale, and modernize the digital production engines powering our global e-commerce business.

In this role, you will oversee the high-volume operational teams responsible for taking product data and customer-facing assets from inception to live-on-site globally: Content Operations, Product Content Onboarding, and Translation/Localization.

You will serve as the operational partner and "go-to" leader for our global Revenue Office, translating high-level commercial strategies, market expansions, and country-specific growth initiatives into seamless, high-velocity operational execution. The ideal candidate is a systems thinker with a passion for operational efficiency and AI enablement, leading the transition from traditional manual workflows to highly automated, AI-assisted pipelines.

Key Responsibilities

• Drive Global Throughput: Oversee and scale the day-to-day operations of our core teams: Content Operations, Product Content Onboarding, and Translation/Localization.

• Standardize & Optimize: Map and re-engineer end-to-end workflows to eliminate bottlenecks, establish clear SLAs, and drastically reduce the time it takes to get product content and listings live globally.

• Performance Architecture: Build data-driven dashboards to track operational KPIs, including queue velocity, publishing accuracy, team capacity, and unit cost per asset.

• Implement AI Solutions: Actively identify, pilot, and deploy AI-enabled workflows and automated tools to modernize production (e.g., utilizing LLMs for product copy generation, automated translation memory, and intelligent asset tagging).

• Modernize the Tech Stack: Partner with Product and Technology teams to optimize and integrate our Content Management Systems (CMS), Product Information Management (PIM) tools, and Translation Management Systems (TMS).

• Future-State Design: Define and execute a roadmap for next-generation, AI-assisted "human-in-the-loop" operational models that maximize team productivity.

• Intake & Prioritization: Establish scalable operating rhythms and prioritization frameworks to manage incoming content and listing requests from Merchandising, Marketing, and other relevant teams

• Cross-Functional Alignment: Serve as the central operational bridge between commercial business goals and technical product/engineering roadmaps.

The duties and responsibilities described above may provide only a partial description of this position. This is not an exhaustive list of all aspects of the job. Other duties and responsibilities not outlined in this document may be added as necessary or desirable, with or without notice.

Knowledge, Skills & Abilities

Required

• Scale-Up DNA: Proven track record of managing high-volume, digital production pipelines (content publishing, product catalog onboarding, translation bureaus).

• AI & Automation Practice: Hands-on experience identifying, testing, and deploying AI-enabled tools, automation, or machine-translation pipelines in a production environment.

• Systems Thinking: A history of turning messy, human-dependent processes into streamlined, tool-driven, and highly measurable workflows.

Preferred

Experience administering or optimizing enterprise CMS, PIM, or Translation Management (TMS) platforms.

Certifications or extensive practical experience in process improvement (Lean, Six Sigma, Agile).

Experience Requirements

Generally requires 12+ years of experience in Business Operations, Commercial Operations, Ecommerce Operations, Operational Strategy, or related fields

Education Requirements

Bachelor’s degree in Business, Operations, Technology, Engineering, or related field required. MBA or advanced degree preferred. Certifications or demonstrated experience in process improvement, operational transformation, AI/automation, or workflow optimization a plus

Judgment/Reasoning Ability: Able to identify, troubleshoot and resolve problems quickly using sound judgment, poise and diplomacy. Ability to use judgment and reasoning skills, and determine when to escalte issues, as required, in a timely manner.

The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. While performing the duties of this job, the Team Member is regularly required to talk and hear. The Team Member is frequently required to sit, walk, climb stairs, use hands and fingers, bend, stoop and reach with hands and arms. Reaching above shoulder heights, below the waist or lifting as required to file documents or store materials throughout the work day. The Team Member may occasionally lift or move office products and supplies up to 25 pounds.Proper lifting techniques required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Environment

• Fast-paced with fewer interruptions than a typical office environment.

• Remote setting that combines professionalism with a casual atmosphere.

• Home Office environment, providing flexibility and comfort

• Communication tools tailored for remote work, including video conferencing, chat platforms, and project management software.

• Flexibility to accommodate extended work hours as needed

Compensation:

The expected salary range for this role is $260,000.00 - $285,000.00 USD. The actual base pay offered will be determined by factors such as the candidate's relevant experience, education, geographic location, and internal equity.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!