Sr Director, Creative Operations and Activation

Gannett Co; McLean (VA); A distancia; USD 150.000 - 170.000; Jornada completa

Descripción de la vacante

Gannett Co., publisher of USA TODAY and the USA TODAY Network, seeks a Senior Director of Creative Operations to run the engine behind consumer growth. You’ll lead production, copy, design and campaign execution across all channels, and drive simpler workflows, smarter automation, and practical AI.

You’ll partner with the MarTech team on Salesforce Marketing Cloud, set production standards, and coach a high‑performing team to deliver on time with measurable business outcomes.

Formación

• 12+ years in creative operations, marketing operations or campaign production
• 5+ years leading multidisciplinary teams across creative, copy, design and campaign operations
• Experience running high‑volume, multichannel campaign execution for subscriptions or media
• Strong knowledge of enterprise marketing automation platforms and personalization

Responsabilidades

• Lead creative production, copywriting, design and campaign execution for Acquisition, Engagement, Retention, Pricing and Optimization
• Run campaign deployment across email, onsite, app, push, SMS, social and paid media
• Partner with MarTech on Salesforce Marketing Cloud journey orchestration and automation
• Simplify workflows and shorten the path from brief to launch
• Set production standards, QA, SLAs and performance metrics
• Coach and grow a high‑performing team accountable for measurable outcomes

Conocimientos

Multichannel campaign execution

Creative operations leadership

AI in production workflows

Marketing automation platforms

Jira/Asana experience

Stakeholder management

Educación

Bachelor’s degree or equivalent experience

Herramientas

Salesforce Marketing Cloud

Descripción del empleo

Purpose

Lead the execution engine behind Consumer growth, overseeing creative production, channel activation, lifecycle deployment, workflow optimization and automation across all consumer marketing channels.

About the role

Our Consumer team grows digital subscriptions and reader engagement across USA TODAY and the USA TODAY Network. This role runs the engine that makes it happen. You'll lead creative production, copy, design, channel activation and lifecycle deployment across every consumer marketing channel. You'll also own how that work gets done: simpler workflows, smarter automation, practical AI and faster speed-to-market without sacrificing quality.

What you’ll do

• Lead creative production, copywriting, design and campaign execution for Acquisition, Engagement, Retention, Pricing and Optimization initiatives.
• Run campaign deployment across email, onsite, app, push, SMS, social, paid media, direct mail and emerging channels, on time and error‑free.
• Serve as Consumer's primary partner to the MarTech team on Salesforce Marketing Cloud, including journey orchestration, personalization, automation, integrations and roadmap planning.
• Simplify workflows, retire legacy processes that no longer earn their place and shorten the path from brief to launch.
• Put AI and automation to work across production through dynamic content, reusable templates, modular creative and scalable activation frameworks.
• Set production standards, QA processes, service levels and performance metrics, and report against them.
• Partner with Performance Marketing and Optimization & Pricing to turn business priorities into campaigns and customer experiences.
• Lead change management as teams adopt new tools, workflows and ways of working.
• Build, coach and grow a high‑performing team accountable for measurable business outcomes.

How we’ll measure success

• Speed-to-market, throughput and SLA adherence
• Accuracy: QA quality, low rework and reliable builds and deployments
• Reduction in manual effort through AI, automation, templates and dynamic content
• Adoption of personalization and new platform capabilities
• Stakeholder satisfaction and production's contribution to performance marketing results

What you’ll bring

• 12+ years in creative operations, marketing operations or campaign production, including 5+ years leading multidisciplinary teams across creative, copy, design and campaign operations.
• A track record running high‑volume, multichannel campaign execution for a subscription, media, ecommerce or other direct‑to‑consumer business.
• Working knowledge of enterprise marketing automation platforms and how journeys, audience data and personalization fit together.
• Hands‑on experience bringing AI and automation into creative and production workflows, with results you can quantify.
• Experience building intake, workflow, QA and SLA processes in project management tools such as Jira or Asana.
• Proven change leadership: you’ve moved teams off legacy processes and onto new tools and made it stick.
• Sound judgment under deadline pressure and comfort being measured on output and business results.
• Bachelor’s degree or equivalent experience.

Nice to have

• Digital subscription or news media experience
• Salesforce Marketing Cloud certification
• Experience with digital asset management, modular content or dynamic creative optimization
• Budget, agency and vendor management experience

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#LI-REMOTE

The annualized base salary for this role will range between $150,000 and $170,000. Variable incentive compensation, including commissions, is not reflected in these figures and based on the role, may be applicable. Exact compensation may vary based on skills, experience, education level, location, and union representation, if applicable