Sr Director, Cloud Revenue Operations

NetApp; Bellevue (WA); Hybrid; USD 228,000 - 339,000; Full time

Job summary

NetApp in Bellevue, WA is seeking a visionary Revenue Operations leader to own the operational strategy for our cloud business transformation across Sales, Customer Success, Finance, Product and IT. You will partner with executives to align processes and drive data-driven decisions in a hybrid work environment.

The role focuses on designing scalable cloud revenue models (subscription, consumption, hybrid), modernizing GTM systems, creating executive dashboards, and guiding a global team to

Qualifications

• 15+ years of experience in Revenue Operations, Sales Operations, Business Operations, or related functions within enterprise technology organizations.
• 7+ years of leadership experience managing global teams and large-scale transformation initiatives.
• Proven track record supporting cloud, SaaS, subscription, or consumption-based businesses.
• Deep expertise in recurring revenue models, usage-based pricing, ARR management, and retention strategies.

Responsibilities

• Own the operational strategy and execution for NetApp's cloud business transformation across Sales, Customer Success, Finance, Product, Marketing and IT.
• Design and implement a scalable cloud revenue operating model for subscription, consumption-based and hybrid business models.
• Lead modernization of cloud GTM systems, tools and technologies for end-to-end customer and seller experience.
• Evaluate revenue operations infrastructure and craft a multi-year transformation roadmap to improve automation and efficiency.
• Establish and govern cloud business processes spanning acquisition, onboarding, adoption, renewal, expansion and retention.
• Partner with Finance to measure and forecast ARR, consumption revenue, health, renewals and expansion metrics.
• Create executive dashboards and reporting frameworks for cloud performance, adoption trends, pipeline health and revenue outcomes.
• Lead design and implementation of usage analytics to drive adoption, revenue growth, and risk management.
• Develop data governance standards across customer, product, revenue and usage data.
• Collaborate with Product and Engineering to operationalize telemetry and usage insights into GTM workflows.
• Drive cross-functional alignment on processes, policies, metrics and accountability.
• Lead a global team of revenue operations professionals, directing strategy, coaching and execution.
• Advise executive leadership on cloud growth strategy and transformation priorities.

Skills

Revenue Operations leadership

Cloud revenue models

GTM systems modernization

Executive reporting

Cross-functional collaboration

Education

Bachelor's degree

MBA or advanced degree preferred

Job description

Own Every Moment at NetApp

At NetApp, your ideas power innovation. We lead in intelligent data infrastructure—delivering unified storage, integrated data services, and solutions that help organizations unlock the full potential of their data, from AI to multicloud.

Own Every Moment at NetApp

At NetApp, your ideas power innovation. We lead in intelligent data infrastructure—delivering unified storage, integrated data services, and solutions that help organizations unlock the full potential of their data, from AI to multicloud.

Ready to innovate and contribute to our path to $10B? Here, you'll collaborate with passionate teams, tackle real-world challenges, and see your impact in how customers transform and grow. If you're ready to bring curiosity, creativity, and drive to every moment, NetApp is where your journey begins. Join teams that innovate to elevate, drive results, and excel together across every function.

Job Summary

• Preferred locations are San Jose or Seattle**********

Job Requirements

Responsibilities

• Own the operational strategy and execution for NetApp's cloud business transformation, ensuring alignment across Sales, Customer Success, Finance, Product, Marketing, and IT.
• Design and implement a scalable cloud revenue operating model that supports subscription, consumption-based, and hybrid business models.
• Lead the modernization of cloud GTM systems, tools, and technologies to create a seamless end-to-end customer and seller experience.
• Evaluate current revenue operations infrastructure and develop a multi-year transformation roadmap to simplify workflows, improve automation, and increase operational efficiency.
• Establish and govern cloud business processes spanning customer acquisition, onboarding, adoption, renewal, expansion, and retention.
• Partner with Finance to ensure accurate measurement and forecasting of ARR, consumption revenue, customer health, renewals, retention, and expansion metrics.
• Create executive-level reporting frameworks and dashboards that provide visibility into cloud business performance, adoption trends, pipeline health, and revenue outcomes.
• Lead the design and implementation of usage and consumption analytics to drive customer adoption, revenue growth, and proactive risk management.
• Develop data governance standards that improve data quality, consistency, and trust across customer, product, revenue, and usage data.
• Partner with Product and Engineering teams to operationalize product telemetry and customer usage insights into GTM workflows and decision-making.
• Drive cross-functional alignment on cloud business processes, operating policies, metrics, and accountability models.
• Lead a global team of revenue operations professionals, providing strategic direction, coaching, organizational development, and execution excellence in support of building a high achievement culture.
• Act as a trusted advisor to executive leadership on cloud growth strategy, operational performance, and transformation priorities.
• Identify opportunities to leverage AI, automation, and advanced analytics to improve operational efficiency and business outcomes.
• Drive change management and adoption efforts associated with new processes, technologies, and operating models across global teams.

Education

• Bachelor's degree required; MBA or other advanced degree preferred.
• 15+ years of experience in Revenue Operations, Sales Operations, Business Operations, or related functions within enterprise technology organizations.
• 7+ years of leadership experience managing global teams and large-scale transformation initiatives.
• Demonstrated experience supporting cloud, SaaS, subscription, or consumption-based businesses.
• Deep expertise in recurring revenue models, usage-based pricing structures, ARR management, customer lifecycle management, and retention strategies.
• Proven track record leading end-to-end Revenue Operations transformation programs, including systems modernization and process redesign.

Compensation

The target salary range for this position is 227,800 - 338,800 USD. The salary offered will be determined by the candidate's location, qualifications, experience, and education and may be outside of this range. Final compensation packages are competitive and in line with industry standards, reflecting a variety of factors, and include a comprehensive benefits package. This may cover Health Insurance, Life Insurance, Retirement or Pension Plans, Paid Time Off, various Leave options, Performance-Based Incentives, employee stock purchase plan, and/or restricted stocks (RSU’s), with all offerings subject to regional variations and governed by local laws, regulations, and company policies. Benefits may vary by country and region, and further details will be provided as part of the recruitment process.

At NetApp, we embrace a hybrid working environment designed to strengthen connection, collaboration, and culture for all employees. This means that most roles will have some level of in-office and/or in-person expectations, which will be shared during the recruitment process.

Equal Opportunity Employer

NetApp is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination based on age, race, color, gender, sexual orientation, gender identity, national origin, religion, disability or genetic information, pregnancy, protected veteran status, and any other protected classification.

Why You'll Thrive at NetApp

At NetApp, you won't wait for the perfect moment—you'll make it. The early planning, the extra thought, the bold idea that turns good into great: That's how our people operate and how we continue to push the boundaries of data infrastructure.

NetApp is the trusted partner for organizations transforming data into opportunity. As the only enterprise-grade storage service natively embedded in Google Cloud, AWS, and Microsoft Azure, we empower customers to run everything from traditional workloads to enterprise AI with unmatched performance, resilience, and security.

Our culture

We celebrate mold breakers, bold thinkers, and problem solvers. We reward initiative, impact, and ownership. We provide flexibility so you can balance professional ambition with your personal life. Here, differences are not just welcomed—they drive everything we do.

If you're ready to innovate, rise to the challenge, and own every moment - make your next move your best one.

Submitting an Application

To ensure a streamlined and fair hiring process for all candidates, our team only reviews applications submitted through our company website. This practice allows us to track, assess, and respond to applicants efficiently. Emailing our employees, recruiters, or Human Resources personnel directly will not influence your application.

AI Disclosure

For select roles, some stages of our hiring process may use artificial intelligence tools to help evaluate applications and candidate selection. These tools support—rather than replace—human decision-making.