Director, Software Engineer

NetApp; San Jose (CA); Hybrid; USD 228,000 - 339,000; Full time

Benefits offered by this job

Health Insurance

Retirement Plans

Stock options

RSUs

Job summary

NetApp is seeking a Director of Software Engineering to lead the Production Engineering organization. You will be responsible for reliability, security, and cost efficiency of ONTAP-based cloud products, partnering with PM, Cloud Architecture, and hyperscaler teams to automate operations.

You will own incident management, CI/CD, security compliance, and team growth while scaling for exponential customer growth, and you will evolve toward building Observability, CI/CD, Security, Data Plane, and

Qualifications

• BS/BE in CS/Engineering or related field required
• Strong knowledge of software architecture and cloud tech expected
• Experience leading large teams and complex software initiatives
• Experience with incident management, on-call, and SLA/SLO governance
• Hands-on engineering background with ability to design and code as needed

Responsibilities

• Define and execute Production Engineering strategy for reliability, observability, automation, and cost efficiency.
• Own incident management, on-call operations, escalation, and ORR reviews across the org.
• Drive CI/CD ownership, release and deployment governance to reduce risk and boost velocity.
• Establish reliability metrics (MTTR, paging volume) and lead operational reviews.
• Lead platform engineering across Observability, Data Plane, Control Plane, and security tooling.
• Lead and develop managers and distributed teams (US and India).
• Push AI-assisted, self-healing automation to reduce paging and manual toil.

Skills

Software architecture

Cloud technologies

Distributed systems

DevOps

Agile methodologies

Leadership

Incident management

On-call operations

SLA/SLO governance

Hands-on engineering

Education

Bachelor's degree in Computer Science/Engineering or related field

Job description

Own Every Moment at NetApp

At NetApp, your ideas power innovation. We lead in intelligent data infrastructure—delivering unified storage, integrated data services, and solutions that help organizations unlock the full potential of their data, from AI to multicloud.

Ready to innovate and contribute to our path to $10B? Here, you'll collaborate with passionate teams, tackle real-world challenges, and see your impact in how customers transform and grow. If you're ready to bring curiosity, creativity, and drive to every moment, NetApp is where your journey begins. Join teams that innovate to elevate, drive results, and excel together across every function.

Job Summary

The Director of Software Engineering leads NetApp’s Production Engineering organization, responsible for the reliability, security, and cost efficiency of NetApp’s ONTAP-based cloud products.

This role partners with Product Management, Cloud Architecture, and external hyperscaler teams (Google, AWS, Microsoft) to shift the organization from traditional operations to Production Engineering — replacing manual toil with automation.

The Director owns incident management, CI/CD, security compliance, and team growth, while scaling the exponential customer growth. As it matures, this role moves into direct architecture and engineering — building the Observability, CI/CD, Security, Data Plane, and Control Plane platforms the org runs on, including next-generation, AI-assisted automation that self-heals and self-tunes instead of paging a human.

Responsibilities

Strategic Leadership

• Define and execute the Production Engineering strategy — reliability, automation, observability, and cost efficiency — aligned to cloud platform objectives.
• Set SLA/SLO and error-budget policy; own the roadmap for shifting operational toil into software.
• Anticipate scale, security, and reliability risks across a growing multi-region cloud footprint and drive mitigation.

Engineering Execution

• Own incident management, on-call operations, escalation management, and operational readiness reviews (ORR) across the org.
• Drive CI/CD ownership — release automation, build automation, deployment governance — to reduce release risk and increase deployment velocity.
• Establish reliability, alert-quality, and cost metrics (error budgets, MTTR, paging volume/actionability) and hold operational reviews against them.
• Own quality engineering: regression, integration, and longevity testing; release qualification and test infrastructure.Build AI-assisted software systems as needed to aid above.

People Leadership

• Lead and develop engineering managers and Production Engineers across globally distributed teams (US and India).
• Build and staff on-call rotations with clear primary/secondary ownership by domain; close on-call coverage gaps.
• Drive org design, succession planning, and retention for a technical, high-toil-exposure organization.

Technical Leadership

• Architect and build the org’s Observability, CI/CD, Security, Data Plane, and Control Plane platforms — a working technical role, not an advisory one.
• Own the Secure Development Lifecycle: security reviews, audit readiness, vulnerability remediation, compliance, with direct involvement in the tooling.
• Lead platform engineering — shared infrastructure, regional expansion, automation — including design and implementation.
• Push the org toward AI-assisted, self-healing operations: systems that fix and tune themselves instead of generating pages.

Cross-Functional Partnership

• Partner with external hyperscaler engineering teams (Top 4 Cloud Platforms) on joint incident response and platform issues.
• Represent production health and reliability posture to customers and executive leadership in recurring business reviews.
• Align with Product Management on the operational cost of new features before they ship.

Job Requirements

• 12+ years of software engineering experience.
• 5+ years of people leadership experience managing managers and/or multiple engineering teams.
• Experience leading large-scale software development initiatives from concept through delivery.
• Strong knowledge of software architecture, cloud technologies, distributed systems, DevOps, and Agile methodologies.
• Experience driving organizational change and scaling engineering organizations.
• Proven ability to influence across technical and non-technical stakeholder groups.
• Experience owning production incident management, on-call operations, and SLA/SLO governance at scale.
• Strong hands‑on engineering background — able to architect, design, and write code, not just manage people who do.

Preferred Qualifications

• Experience building and leading geographically distributed engineering teams.
• Strong financial and operational management experience, including resource planning and budget accountability.
• Has personally built observability, CI/CD, security, or data‑plane/control‑plane systems at scale.
• Experience with enterprise storage systems (block, file, or object) and the operational and architectural challenges specific to storage infrastructure.
• Kernel‑space software engineering experience — device drivers, filesystems, or OS‑level storage stacks — beyond application‑layer development.

Education

• Bachelor's degree in Computer Science, Computer Engineering, Software Engineering, or related technical field.

Compensation:

The target salary range for this position is 227,800 - 338,800 USD. The salary offered will be determined by the candidate's location, qualifications, experience, and education and may be outside of this range. Final compensation packages are competitive and in line with industry standards, reflecting a variety of factors, and include a comprehensive benefits package. This may cover Health Insurance, Life Insurance, Retirement or Pension Plans, Paid Time Off, various Leave options, Performance‑Based Incentives, employee stock purchase plan, and/or restricted stocks (RSU’s), with all offerings subject to regional variations and governed by local laws, regulations, and company policies. Benefits may vary by country and region, and further details will be provided as part of the recruitment process.

At NetApp, we embrace a hybrid working environment designed to strengthen connection, collaboration, and culture for all employees. This means that most roles will have some level of in‑office and/or in‑person expectations, which will be shared during the recruitment process.

Equal Opportunity Employer:

NetApp is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination based on age, race, color, gender, sexual orientation, gender identity, national origin, religion, disability or genetic information, pregnancy, protected veteran status, and any other protected classification.

Why You’ll Thrive at NetApp

At NetApp, you won't wait for the perfect moment—you'll make it. The early planning, the extra thought, the bold idea that turns good into great: That's how our people operate and how we continue to push the boundaries of data infrastructure.

NetApp is the trusted partner for organizations transforming data into opportunity. As the only enterprise‑grade storage service natively embedded in Google Cloud, AWS, and Microsoft Azure, we empower customers to run everything from traditional workloads to enterprise AI with unmatched performance, resilience, and security.

Our culture

We celebrate mold breakers, bold thinkers, and problem solvers. We reward initiative, impact, and ownership. We provide flexibility so you can balance professional ambition with your personal life. Here, differences are not just welcomed—they drive everything we do.

AI Disclosure

For select roles, some stages of our hiring process may use artificial intelligence tools to help evaluate applications and candidate selection. These tools support—rather than replace—human decision‑making.