Sr Director Business Operations - FT - All - Administration @ MV

ech; Mountain View (CA); On-site; USD 150,000 - 225,000; Full time

Job summary

El Camino Health is seeking an experienced healthcare leader to partner with executives in driving strategy, financial planning, and operational excellence across hospital service lines. The role emphasizes budgeting, capacity planning, and Lean/Six Sigma-driven process improvements to support growth and quality outcomes.

The successful candidate will oversee enterprise workforce planning, optimize workflows, and ensure regulatory compliance while leading multi-department initiatives in a

Qualifications

• Bachelor’s degree in a health care-related field from an accredited college or university; Master’s in healthcare or business preferred.
• Minimum of 10 years of progressive healthcare leadership experience with operational and financial oversight of complex clinical or hospital-based service lines.
• Minimum of 5 years in a senior leadership role (Director-level or above) with enterprise-wide operational management.
• Demonstrated experience partnering with Finance on operating and capital budget development, pro forma modeling, and long-range financial planning.
• Experience leading business planning for service line growth, facility expansions, or activation of new clinical programs.
• Proven experience building and implementing workforce planning models aligned with service demand and growth projections.
• Experience supporting large-scale operational readiness initiatives (e.g., new facility opening, major expansion, or workflow redesign).
• Demonstrated success leading cross-functional initiatives involving physicians, clinical leaders, and administrative stakeholders.
• Strong background in performance improvement methodologies (Lean, Six Sigma, or equivalent), including process redesign and throughput optimization.

Responsibilities

• Serve as the operational business partner to assigned leaders, supporting strategic planning, financial modeling, and execution of growth and performance initiatives.
• Support strategic decisions regarding activation, deactivation, consolidation, or repurposing of services.
• Serve as operational leader for Los Gatos Hospital readiness, including workflow redesign and operational optimization.
• Partner with Finance to develop multi-year operating and capital plans.
• Coordinate development and management of annual operating and capital budgets.
• Analyze volume and financial variances to identify underlying operational drivers impacting performance, partnering with Finance to inform corrective action plans.
• Ensure disciplined fiscal management and variance accountability across departments.
• Build and implement an enterprise workforce planning model aligned with projected growth and service expansion.
• Support recruitment pipeline planning in collaboration with HR and clinical leadership.
• Streamline and standardize operational workflows to improve efficiency, throughput, and quality.
• Lead operational readiness planning for new facilities and expanded service capacity.
• Collaborate with physicians, nursing, ancillary leaders, and administrative teams to ensure operational alignment.
• Coordinate across clinical and operational leaders to support patient care excellence and financial sustainability.
• Facilitate collaboration between operations and finance to ensure transparent performance reporting and action planning.
• Engage in dyad/triad leadership structures to drive accountability and shared outcomes.
• Establish and maintain dashboards tracking operational, financial, quality, and access metrics.
• Lead performance improvement initiatives to enhance service efficiency and patient outcomes.
• Apply Lean management principles to redesign processes and eliminate waste.
• Monitor operational risk and implement mitigation strategies.
• Ensure compliance with regulatory, accreditation, and safety standards.
• Support facility transition planning in accordance with OSHPD and other applicable requirements.
• Ensure operational policies and procedures are aligned with enterprise standards.

Skills

Strategic leadership

Financial modeling

Operating budgets

Lean Six Sigma

Workforce planning

Cross-functional collaboration

Healthcare administration

Education

Bachelor's degree in healthcare

Master’s in healthcare or business

Tools

Excel

ERP/BI systems

Job description

El Camino Health is committed to hiring, retaining and growing the best and brightest professionals who will carry our mission and vision forward. We are proud of our reputation in the community: One built on compassion, innovation, collaboration and delivering high-quality care. Come join the team that makes this happen.

FTE 1

Scheduled Bi-Weekly Hours 80

Work Shift All Shifts: 8 hours

Job Description

Key Responsibilities

• 1. Strategic & Operational Leadership Serve as the operational business partner to assigned leaders, supporting strategic planning, financial modeling, and execution of growth and performance initiatives.
  Support strategic decisions regarding activation, deactivation, consolidation, or repurposing of services.
  Serve as operational leader for Los Gatos Hospital readiness, including workflow redesign and operational optimization.
• 2. Financial Stewardship & Business Planning Partner with Finance to develop multi-year operating and capital plans.
  Coordinate development and management of annual operating and capital budgets.
  Analyze volume and financial variances to identify underlying operational drivers impacting performance, partnering with Finance to inform corrective action plans.
  Ensure disciplined fiscal management and variance accountability across departments.
• 3. Workforce Planning & Operational Design Build and implement an enterprise workforce planning model aligned with projected growth and service expansion.
  Support recruitment pipeline planning in collaboration with HR and clinical leadership.
  Streamline and standardize operational workflows to improve efficiency, throughput, and quality.
  Lead operational readiness planning for new facilities and expanded service capacity.
• 4. Cross-Functional Collaboration Partner with physicians, nursing, ancillary leaders, and administrative teams to ensure operational alignment.
  Coordinate across clinical and operational leaders to support patient care excellence and financial sustainability.
  Facilitate collaboration between operations and finance to ensure transparent performance reporting and action planning.
  Engage in dyad/triad leadership structures to drive accountability and shared outcomes.
• 5. Performance Management & Continuous Improvement Establish and maintain dashboards tracking operational, financial, quality, and access metrics.
  Lead performance improvement initiatives to enhance service efficiency and patient outcomes.
  Apply Lean management principles to redesign processes and eliminate waste.
  Monitor operational risk and implement mitigation strategies.
• 6. Regulatory & Operational Compliance Ensure compliance with regulatory, accreditation, and safety standards.
  Support facility transition planning in accordance with OSHPD and other applicable requirements.
  Ensure operational policies and procedures are aligned with enterprise standards.

Qualifications

• Bachelor's degree in a health care-related field/discipline from an accredited college or university. Masters in healthcare or business related field preferred.
• Minimum of 10 years of progressive healthcare leadership experience, including operational and financial oversight of complex clinical or hospital-based service lines.
• Minimum of 5 years in a senior leadership role (Director-level or above) with responsibility for multi-department or enterprise-wide operational management.
• Demonstrated experience partnering with Finance on operating and capital budget development, pro forma modeling, and long-range financial planning.
• Experience leading business planning for service line growth, facility expansions, or activation of new clinical programs.
• Proven experience building and implementing workforce planning models aligned with service demand and growth projections.
• Experience supporting large-scale operational readiness initiatives (e.g., new facility opening, major expansion, or workflow redesign).
• Demonstrated success leading cross-functional initiatives involving physicians, clinical leaders, and administrative stakeholders.
• Strong background in performance improvement methodologies (Lean, Six Sigma, or equivalent), including process redesign and throughput optimization.

License/Certification/Registration Requirements

• Lean/Six Sigma certification or equivalent performance improvement credential preferred.
• Project Management Professional (PMP) certification preferred.

Salary Range

$108.94 - $163.42 USD Hour

The Physical Requirements and Working Conditions of this job are available. El Camino Health will provide reasonable accommodations to qualified individuals with a disability if that will allow them to perform the essential functions of a job unless doing so creates an undue hardship for the hospital, or causes a direct threat to these individuals or others in the workplace which cannot be eliminated by reasona