Sr Director, Business Operations

Medline; Northfield Township (IL); Hybrid; USD 177,000 - 266,000; Full time

Job summary

Medline is seeking a Sr Director, Business Operations to provide enterprise-level oversight for multiple operations teams supporting Medline brand product divisions. Based in Northfield, IL with a hybrid work model, the role drives analytics, operating expense management, forecasting, and KPI governance across divisions.

The position leads cross-functional initiatives, partners with senior leaders to align resources, and defines long-term strategies to scale efficiency and financial performance.

Qualifications

• Bachelor's degree required.
• 8+ years of analytics, product management, operations and/or supply chain experience.
• 5+ years in process improvement or analytics.

Responsibilities

• Provide strategic leadership to improve operational efficiency and financial results across multiple divisions.
• Build cross-functional partnerships to standardize and scale company-wide processes.
• Own global service delivery models and drive performance management and continuous improvement.
• Lead monthly financial performance analysis and develop expense mitigation strategies.
• Translate strategy into operating models with clear metrics and accountability.

Skills

Leadership

Strategic thinking

Cross-functional collaboration

Education

Bachelor's degree

Tools

SAP

Job description

Job Summary

Medline has an opening for a Sr Director, Business Operations supporting Medline's brand product divisions! This position will be based out of our Northfield, IL headquarters and will offer a hybrid model of work.

The Sr Director, Business Operations will provide enterprise level oversight for multiple business operations teams supporting Medline brand product divisions. This person will lead divisional analytics including operating expense management, expense forecasting, and KPI management, while overseeing operational capabilities such as inventory management, demand planning, allocation, and process improvement.

The Sr Director will also define and execute long term business and operational strategies that enable scale, efficiency, and sustained financial performance. The person in this role will serve as a senior subject matter expert for complex, cross divisional initiatives, partnering with cross functional leaders to drive alignment and enterprise outcomes.

Job Description

Job Responsibilities

• Provide strategic leadership for pillar performance by setting and executing multi-year priorities that materially improve operational efficiency, customer outcomes, and divisional financial results. Proactively align resources, capabilities, and execution to evolving business needs and enterprise objectives.
• Build and sustain senior-level, cross-functional partnerships to design, standardize, and scale company-wide process improvements. Establish and govern operating standards across operations to drive consistency, quality, and measurable performance improvements.
• Own the global service delivery model for the overseas support team in Pune, India, including operating strategy, talent development, performance management, and continuous improvement. Ensure teams deliver high-quality support for product management and cross functional teams while increasing output, accuracy, and scalability.
• Lead financial performance management for the pillar through rigorous analysis of monthly results, identification of key drivers and risks, and development of expense mitigation and profit-improvement strategies in partnership with business, operations and finance leadership.
• Translate enterprise and functional leadership strategy into actionable operating models, objectives, and performance metrics that drive execution and accountability across teams.
• Management responsibilities include: Leads through multiple layers of management, developing leaders and ensuring consistent execution across teams and geographies.
• Provides senior leadership to major departments or functions with broad operational or enterprise-wide accountability.
• Accountable for strategic, tactical, and operational planning with a forward-looking horizon (12+ months), balancing near-term delivery with long-term capability building.
• Holds direct budget responsibility for multiple departments, functions, or large programs, ensuring financial discipline and return on investment.
• Interprets, implements, and influences organizational policies; develops and recommends new policies or governance enhancements to support evolving business needs.
• Oversees workforce strategy including senior hiring, compensation recommendations, performance management, succession planning, and leadership development to ensure a strong and scalable talent pipeline.

Minimum Job Requirements

Education

• Bachelor's degree.

Work Experience

• At least 8 years of experience in analytics, product management, operations and/or supply chain management.
• At least 5 years of overall experience in process improvement or analytics.

Knowledge / Skills / Abilities

• Experience identifying operational issues and recommending and implementing strategies to resolve problems.
• Experience analyzing and reporting data in order to identify issues, trends, or exceptions to drive improvement of results and find solutions.
• Experience with SAP.

Preferred Job Qualifications

Work Experience

• Experience in the indirect management of team members, including assisting in the development, training and assignment of work/projects to other members of a team.

Knowledge / Skills / Abilities

• Experience controlling and coordinating concurrent projects, competing priorities and critical deadlines.
• Experience and skills in influencing, leading and directing individuals in multiple functional areas.
• Experience using business analytical skills including facilitation requirements sessions and documenting activity workflows and business requirements.

Medline Industries, LP, and its subsidiaries, offer a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.

The anticipated salary range for this position:
$177,000.00 - $266,000.00 Annual

The actual salary will vary based on applicant's location, education, experience, skills, and abilities. This role is bonus and/or incentive eligible. Medline will not pay less than the applicable m