Sr Director, Business Operations

Medline; Chicago (IL); Hybrid; USD 177,000 - 266,000; Full time

Benefits offered by this job

Health insurance

Life and disability

401(k) contributions

Paid time off

Job summary

Medline in Northfield, Illinois, is seeking a Sr Director, Business Operations to provide enterprise level oversight across brand product divisions, with a hybrid work model. You will lead divisional analytics, operating expense forecasting, KPI management, and oversee inventory planning, demand forecasting, allocation, and process improvements to enable scale and efficiency.

The role partners with cross‑functional leaders to drive alignment and sustained financial performance across the

Qualifications

• Bachelor's degree is required.
• 8+ years of analytics, product management, operations and/or supply chain experience.
• At least 5 years in process improvement or analytics.
• Experience identifying operational issues and implementing solutions.
• Experience analyzing data to drive improvement and action.

Responsibilities

• Provide strategic leadership for long‑term priorities to improve efficiency, outcomes, and financial results.
• Align resources to evolving business needs and enterprise objectives.
• Build cross‑functional partnerships to standardize and scale processes.
• Establish operating standards to drive quality and performance improvements.
• Oversee global service delivery for overseas teams, including strategy and talent development.
• Ensure high‑quality support for product management and cross‑functional teams while boosting output and accuracy.
• Lead financial performance analysis and develop cost mitigation and profit improvement plans.
• Translate leadership strategy into actionable operating models and metrics.

Skills

Analytics

Operations

Product management

Supply chain

Leadership

SAP

Education

Bachelor's degree

Tools

SAP

Job description

Job Summary

Medline has an opening for a Sr Director, Business Operations supporting Medline's brand product divisions! This position will be based out of our Northfield, IL headquarters and will offer a hybrid model of work. The Sr Director, Business Operations will provide enterprise level oversight for multiple business operations teams supporting Medline brand product divisions. This person will lead divisional analytics including operating expense management, expense forecasting, and KPI management, while overseeing operational capabilities such as inventory management, demand planning, allocation, and process improvement. The Sr Director will also define and execute long term business and operational strategies that enable scale, efficiency, and sustained financial performance. The person in this role will serve as a senior subject matter expert for complex, cross divisional initiatives, partnering with cross functional leaders to drive alignment and enterprise outcomes.

Job Responsibilities

• Provide strategic leadership for pillar performance by setting and executing multi‑year priorities that materially improve operational efficiency, customer outcomes, and divisional financial results.
• Proactively align resources, capabilities, and execution to evolving business needs and enterprise objectives.
• Build and sustain senior‑level, cross‑functional partnerships to design, standardize, and scale company‑wide process improvements.
• Establish and govern operating standards across operations to drive consistency, quality, and measurable performance improvements.
• Own the global service delivery model for the overseas support team in Pune, India, including operating strategy, talent development, performance management, and continuous improvement.
• Ensure teams deliver high‑quality support for product management and cross functional teams while increasing output, accuracy, and scalability.
• Lead financial performance management for the pillar through rigorous analysis of monthly results, identification of key drivers and risks, and development of expense mitigation and profit‑improvement strategies in partnership with business, operations and finance leadership.
• Translate enterprise and functional leadership strategy into actionable operating models, objectives, and performance metrics that drive execution and accountability across teams.

Management Responsibilities

• Leads through multiple layers of management, developing leaders and ensuring consistent execution across teams and geographies.
• Provides senior leadership to major departments or functions with broad operational or enterprise‑wide accountability.
• Accountable for strategic, tactical, and operational planning with a forward‑looking horizon (12+ months), balancing near‑term delivery with long‑term capability building.
• Holds direct budget responsibility for multiple departments, functions, or large programs, ensuring financial discipline and return on investment.
• Interprets, implements, and influences organizational policies; develops and recommends new policies or governance enhancements to support evolving business needs.
• Oversees workforce strategy including senior hiring, compensation recommendations, performance management, succession planning and leadership development to ensure a strong and scalable talent pipeline.

Minimum Job Requirements

• Education: Bachelor's degree.
• Work Experience: At least 8 years of experience in analytics, product management, operations and/or supply chain management.
• At least 5 years of overall experience in process improvement or analytics.
• Knowledge / Skills / Abilities: Experience identifying operational issues and recommending and implementing strategies to resolve problems.
• Experience analyzing and reporting data in order to identify issues, trends, or exceptions to drive improvement of results and find solutions.
• Experience with SAP.

Preferred Job Qualifications

• Work Experience: Experience in the indirect management of team members, including assisting in the development, training and assignment of work/projects to other members of a team.
• Knowledge / Skills / Abilities: Experience controlling and coordinating concurrent projects, competing priorities and critical deadlines.
• Experience and skills in influencing, leading and directing individuals in multiple functional areas.
• Experience using business analytical skills including facilitating requirements sessions and documenting activity workflows and business requirements.

Salary and Benefits

Medline Industries, LP, and its subsidiaries, offer a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.

The anticipated salary range for this position: $177,000.00 - $266,000.00 Annual The actual salary will vary based on applicant’s location, education, experience, skills, and abilities. This role is bonus and/or incentive eligible. Medline will not pay less than the applicable minimum wage or salary threshold.

Our benefit package includes health insurance, life and disability, 401(k) contributions, paid time off, etc., for employees working 30 or more hours per week on average. For roles where employees work less than 30 hours per week, benefits include 401(k) contributions, paid time off, as well as access to the Employee Assistance Program, Employee Resource Groups and the Employee Service Corp.

Company Culture & Inclusion

We're dedicated to creating a Medline where everyone feels they belong and can grow their career. We strive to do this by seeking diversity in all forms, acting inclusively, and ensuring that people have tools and resources to perform at their best. Explore our Belonging page here. Medline Industries, LP is an equal opportunity employer. Medline evaluates qualified individuals without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, age, disability, neurodivergence, protected veteran status, marital or family status, caregiver responsibilities, genetic information, or any other characteristic protected by applicable federal, state, or local laws.

Through our culture of belonging, our agile and resilient global team is determined to get our customers exactly what they need, at the right time, every time.

If you're a self-starter, eager to grow your career within a high‑performing environment, this is the place for you.

About Medline

Medline is the largest provider of medical-surgical products and supply chain solutions serving all points of care. Through its broad product portfolio, resilient supply chain and leading clinical solutions, Medline helps healthcare providers improve their clinical, financial and operational outcomes. Headquartered in Northfield, Illinois, the company employs more than 43,000 people worldwide and operates in more than 100 countries and territories. To learn more about how Medline makes healthcare run better, visit www.medline.com.