Sr Director Business Development & Client Management Lab Services

Ctifacts; Northern (KY); Hybrid; USD 150,000 - 210,000; Full time

Benefits offered by this job

Hybrid work opportunities

Health benefits

Vacation packages

Paid parental leave

Job summary

CTI Clinical Trial and Consulting Services is a global CRO headquartered in the Greater Cincinnati region with operations worldwide. Sr Director BD & Client Management Lab Services leads strategic planning, client engagement, and end-to-end BD processes for lab services, including RFPs and proposals, across multiple markets.

The role emphasizes building executive-level relationships, masterminding growth opportunities, and coordinating cross-functional teams to deliver outstanding service and

Qualifications

• BA/BS degree in Business Administration, Marketing, Sales or relevant field.
• 5 years of successful sales experience in laboratory or CRO industries.
• Knowledge of CRO, moderate to high complexity laboratory services, and healthcare practices.
• Proficient in Microsoft Excel, PowerPoint, and Word.
• Excellent written and verbal communication skills.
• Demonstrated ability to communicate, present and influence stakeholders at all levels of an organization.

Responsibilities

• Develop and execute strategic territory plans to pursue, and convert accounts and leads.
• Create in-depth prospect profiles to present services to client decision makers.
• Develop strong relationships with customers and prepare sales reports.
• Lead the business development process from due diligence to RFP and closing.
• Collaborate with internal staff on proposals and opportunities.
• Attend client meetings to monitor service and provide feedback on performance.

Skills

Communication skills

Independent work

Client needs analysis

Rapport with clients

Project management

Executive communication

CRM familiarity

Education

BA/BS in Business Administration, Marketing, Sales or related field

Tools

Salesforce

ZohoCRM

HubSpot

Microsoft Excel

PowerPoint

Word

Job description

Sr Director Business Development & Client Management Lab Services

CTI Clinical Trial and Consulting Services is a global, privately held, full-service clinical contract research organization (CRO) focused on the advancement of treatments for chronically and critically ill patient populations. We assist clinical research throughout the lifecycle of development, from drug concept to commercialization. CTI is headquartered in the Greater Cincinnati, OH region with global operations in collaboration with pharmaceutical, biotechnology, and medical device firms. For more information, visit www.ctifacts.com

What you'll do:

• Develop and execute strategic territory plans to prioritize, pursue, and convert competitive customer accounts and leads


• Create in-depth prospect profilesin order topresent services available toclient’s primarydecision makers and review cost, timeliness, and effectiveness of in-house testing vs. outsourced testing


• Develop strong relationships with customers, connecting with key business executives and stakeholders and preparing sales reports


• Represent laboratory services to include assay development, safety testing, specimen and specimen kit management, biorepository, bioanalytical and specialty testing


• Lead the business development process frominitialdue diligence to early engagement meetings, to heading the RFP Process, to closing of opportunities


• Collaborate with CTI’s internal staffregardingthe development and procurement of proposals


• Marketing, Business Development, Medical Affairs, and other teams toidentifytherapeutic,diseaseand/or product-specific targeted opportunities


• Answer client inquiries toidentifyareas of improvement andidentifynew business opportunities among existing customers


• Provide overall support to new accounts to ensure clients receive highest level of service during their on-boarding phase


• Maintain a sufficient pipeline of opportunities to ensure a close rate that achieves the annual sales goal


• Attend regularly scheduled client meetings tomonitorservice, give direction and feedback on performance


• Support marketing initiatives when necessary to better reach passive clients


• Tradeshows, symposium attendanceetc


• Assistinestablishingthe overall NA Yearly Lab Services Sales Target


• Recruit and hire BD Lab Services Sales team members


• Assistinestablishingindividual sales targets for the Lab Services Sales team members


• Schedule and attend weekly meetings with each member of the BD Sales Teamin order toremain aware of sales activities and future opportunities


• Attend regularly scheduled meetings in the CTI Global Corporate HQ in Covington, KY including each Quarterly BD Meeting


• Monitor monthly time and activity versus productivity of the BD Sales Team to assess and implement continuous improvement

What you'll bring:

• Excellent written and verbal communication skills


• Knowledge of CRO, moderate to high complexity laboratory services, and healthcare practices


• Proficient in computer technology including Microsoft Excel, PowerPoint, and Word


• Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level


• Proven ability to manage multiple projects at a time, whilemaintainingsharp attention to detail


• Ability to work independently and be self-motivated


• Ability to identifyclient needs/opportunities and translate them into new projects


• Ability to interact and develop a rapport with clients


• Familiar with account management software (CRM) preferred
  
  
  
  • Salesforce,ZohoCRM and HubSpot are commonly used software’s
  
  
  
  


• BA/BS degree in Business Administration, Marketing,Salesor relevant field


• Documentation of exceptional performance in prior leadership role(s)


• 5 years of successful sales experience in laboratoryorCRO industries

Why CTI?

• Advance Your Career – We invest in your professional growth. Through a structured mentoring program, leadership development courses, and access to ongoing education and training opportunities, including tuition reimbursement, you’ll have the tools to achieve your goals. Our dedicated training department supports your successful career at CTI.


• Be Part of an Award-Winning Team – Join a global team spanning 60 countries, recognized for its award-winning culture that prioritizes people. We support your work-life balance with generous health benefits, vacation packages, hybrid work opportunities, and paid parental leave. Through our CTI Cares program, you’ll have opportunities to give back to your community and the world.


• Make a Lasting Impact – At CTI, your work directly contributes to advancing medicine. You’ll play a vital role in developing life-changing treatments for patients with chronic and critical illnesses. Together, we move medicine forward, making a difference for those who need it most.

Equal Opportunity Employer/Veterans/Disabled

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.