Sr Director, Benefits, Wellbeing, and Mobility

Gap Inc.; San Francisco (CA); On-site; USD 211,000 - 284,000; Full time

Benefits offered by this job

Merchandise discount across brands

Competitive PTO plan

Volunteer hours allowance

401(k) with company match

Employee stock purchase plan

Job summary

Gap Inc. in San Francisco is seeking a Senior Director, Global Benefits, Wellbeing and Mobility to set and execute global benefits strategy for a diverse workforce.

You will lead design, governance, and delivery of health, retirement, wellbeing, leave, and mobility programs with a focus on excellence and cost discipline. The role partners with HR, Finance, Legal, and executives to drive employee experience, risk management, and scalable processes, while developing a high-performing team and

Qualifications

• 12+ years of progressive leadership experience in Benefits, Total Rewards, or Human Resources, including enterprise-wide strategy.
• 5+ years leading managers and developing high-performing teams.
• Deep expertise across health and welfare, retirement, wellbeing, leave management, global mobility, and benefits compliance.
• Proven success developing and executing enterprise benefits strategies that improve employee experience and business outcomes.
• Experience leading large-scale organizational change, vendor strategy, and complex contract negotiations.

Responsibilities

• Develop and execute a comprehensive global benefits, wellbeing, and mobility strategy that supports business priorities and talent.
• Lead design, governance, and delivery of benefit programs that are competitive and compliant.
• Drive operational excellence by simplifying processes and modernizing service delivery.
• Monitor market trends and regulatory developments to identify opportunities for innovation.
• Advise senior leadership on benefits strategy, financial stewardship, and workforce trends.
• Lead benefits governance, fiduciary oversight, and regulatory compliance across programs.
• Oversee annual benefits planning and open enrollment strategies.
• Manage multimillion-dollar budgets and strategic vendor partnerships.
• Build strong cross-functional partnerships to implement enterprise initiatives.
• Lead, coach, and develop a high-performing team with accountability and collaboration.

Skills

Benefits leadership

Total Rewards

HR leadership

Budget management

Vendor management

Strategic thinking

Education

Bachelor's degree in HR, Business Administration, Finance

Job description

About Gap Inc.

At Gap Inc., we create culture as much as we create clothes. Our ambition is to become a high-performing house of iconic American brands that shape culture.

Our portfolio—Old Navy, Gap, Banana Republic, and Athleta—each brings a distinct point of view to how we show up in the world and serve our customers.

Old Navy democratizes style with quality and value for all. Gap champions originality through essential pieces that celebrate individuality. Banana Republic is rooted in a spirit of discovery, creating modern pieces inspired by craftsmanship and travel. Athleta champions the Power of She through confidence, strength, and movement.

We’re driven by a shared purpose: to bridge gaps—between people, perspectives, and possibilities—to create a better world.

We’re building a team that performs at a high level—people who think boldly, take ownership, and turn ideas into impact. If you’re ready to learn fast and help shape what’s next, you’ll fit right in.

About The Role

The Senior Director, Global Benefits, Wellbeing and Mobility is responsible for setting and executing Gap Inc.’s global benefits strategy, ensuring programs are competitive, compliant, financially sustainable, and aligned with the company's talent strategy and business objectives. This leader oversees the strategy, design, governance, delivery, and continuous evolution of health and welfare, retirement, wellbeing, leave of absence, and global mobility programs that support a diverse global workforce. As a strategic member of the Total Rewards leadership team, the Senior Director partners closely with Human Resources, Finance, Legal, People Business Partners, executive leaders, and external partners to deliver an exceptional employee experience while strengthening operational excellence, simplifying processes, managing risk, and maximizing the value of the company’s investments in employee benefits. The role leads a high-performing team and serves as the enterprise subject matter expert on benefits strategy, governance, and market trends.

What you’ll do

• Develop and execute a comprehensive global benefits, wellbeing, and mobility strategy, ensuring programs support business priorities while attracting, engaging, and retaining top talent.
• Lead the design, governance, and delivery of benefit programs that are competitive, compliant, financially responsible, and aligned with Gap’s culture and values.
• Drive operational excellence by simplifying processes, modernizing service delivery, leveraging technology, and optimizing operating models to improve program effectiveness, scalability, and employee experience.
• Monitor market trends, competitive practices, emerging technologies, and regulatory developments to identify opportunities for innovation and continuous improvement.
• Serve as a trusted advisor to senior leadership on benefits strategy, financial stewardship, workforce trends, regulatory risk, and investment priorities.
• Lead benefits governance, fiduciary oversight, committee leadership, and regulatory compliance across all benefit programs.
• Oversee annual benefits planning and open enrollment strategies to ensure effective employee experience and operational readiness.
• Manage multimillion-dollar budgets and strategic vendor partnerships, driving accountability, service excellence, operational efficiency, and measurable business value.
• Build strong cross-functional partnerships across Human Resources, Finance, Legal, Payroll, People Operations, Procurement, and business leaders to implement enterprise initiatives.
• Lead, coach, and develop a high-performing team while fostering a culture of accountability, collaboration, innovation, and continuous learning.

Who you are

• Bachelor's degree in Human Resources, Business Administration, Finance, or a related field.
• 12+ years of progressive leadership experience in Benefits, Total Rewards, or Human Resources, including experience leading enterprise-wide strategy.
• 5+ years leading managers and developing high-performing teams.
• Deep expertise across health and welfare, retirement, wellbeing, leave management, global mobility, and benefits compliance.
• Demonstrated success developing and executing enterprise benefits strategies that improve employee experience, operational effectiveness, and business outcomes.
• Experience leading large-scale organizational change, vendor strategy, and complex contract negotiations.
• Strong business acumen with experience managing multimillion-dollar budgets and balancing employee experience with financial stewardship.
• Proven ability to influence senior leaders and build trusted partnerships across functions.
• Excellent analytical, financial, communication, project management, and leadership skills.
• Experience supporting a global workforce within a complex, matrixed organization; experience supporting large non-exempt employee populations in a retail environment preferred.

How We Work

Center on the Customer

Every decision we make starts with our customer. From what materials we use in our manufacturing process to what music we play in our stores.

Create with Curiosity

Curiosity allows us to imagine — and then do - better. By asking questions like, “what if?” and “why not?” we challenge the status quo, grow from our experiences, and inspire dynamic creativity everywhere.

Collaborate with Candor

Exchanging candid and direct perspectives brings out the best in us, pushing us to go beyond what we can see alone. We listen to each other and find common ground.

Champion Excellence

We strive to be our best. And we deliver excellence by setting clear expectations, removing barriers to execution, and empowering everyone to meet and exceed ambitious goals.

Salary Range: $210,700.00 - $284,400.00

Employee pay will vary based on factors such as qualifications, experience, skill level, competencies and work location. We will meet minimum wage or minimum of the pay range (whichever is higher) based on city, county and state requirements.

Benefits at Gap Inc.

• Merchandise discount for our brands: 50% off regular-priced merchandise at Old Navy, Gap, Banana Republic and Athleta, and 30% off at Outlet for all employees.
• One of the most competitive Paid Time Off plans in the industry.*
• Employees can take up to five “on the clock” hours each month to volunteer at a charity of their choice.*
• Extensive 401(k) plan with company matching for contributions up to four percent of an employee’s base pay.*
• Employee stock purchase plan.*
• Medical, dental, vision and life insurance.*
• See more of the benefits we offer.
• For eligible employees

Gap Inc. is an equal-opportunity employer and is committed to providing a workplace free from harassment and discrimination. We are committed to recruiting, hiring, training and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status. We have received numerous awards for our long-held commitment to equality and will continue to foster a diverse and inclusive environment of belonging. In 2022, we were recognized by Forbes as one of the World's Best Employers and one of the Best Employers for Diversity.