Gap Inc. Sr. Manager, Talent - Product to Market Transformation

Gap Inc.; San Francisco (CA); On-site; USD 156,000 - 202,000; Full time

Benefits offered by this job

Merchandise discount

Paid Time Off (PTO)

Volunteer hours

401(k) matching

Employee stock purchase plan

Insurance

Job summary

Gap Inc. is seeking a Senior Manager, Talent for the Product-to-Market Transformation (IndigoX) in San Francisco. You will own the talent journey, designing end-to-end frameworks for assessment, calibration, and career pathing for P2M-impacted populations.

You will partner with HR, BPs, and enterprise talent teams to ensure scalable, equitable talent decisions across IndigoX, while managing external vendors and staying aligned with Gap Inc.'s talent methodologies.

Qualifications

• Bachelor's degree in Human Resources, Organizational Development, Industrial/Organizational Psychology, or a related field.
• 5-7 years of experience in talent management, organizational development, or talent strategy, including designing competency models, career architecture, or talent assessment/calibration frameworks.
• Proven experience building skills-based talent frameworks (taxonomy, assessment methodology, career pathing) at scale, ideally within a matrixed, multi-brand, or transformation environment.
• Experience managing external vendor relationships for talent or learning technology platforms.

Responsibilities

• Design and maintain the end-to-end talent assessment and selection framework for P2M-impacted populations.
• Build a repeatable "org launch" playbook that applies consistent talent assessment and placement practices.
• Define the skills taxonomy/ontology for P2M-impacted roles and align with enterprise frameworks.
• Design and disseminate the end-to-end career pathing architecture for impacted employees.
• Build and maintain calibration methodology aligned with enterprise talent review practices.
• Design bench-readiness frameworks to identify succession candidates and development needs.
• Incorporate dual-track and non-linear career models into the architecture.
• Build fairness and bias-mitigation principles into assessment, calibration, and career pathing tools.
• Own vendor relationships for skill development platforms and self-service experiences.
• Partner with enterprise HR to ensure alignment with broader talent practices and escalate misalignments.
• Train the Trainer sessions to prepare HR partners to execute with confidence.
• Collaborate with IndigoX OCM to align communications and training with career opportunities.
• Coordinate with IndigoX Learning & Development for early-career talent programs.
• Work with Talent Acquisition to ensure frameworks inform hiring decisions and candidate evaluation.
• Maintain understanding of HR operating models to navigate cross-functional work and partnerships.
• Benchmark external market practices to refine IndigoX frameworks.

Skills

Talent management

Organizational development

Competency modeling

Stakeholder management

Facilitation

Education

Bachelor's degree in HR/OD/IO psychology

Tools

Vendor management platforms

HR data analytics tools

Job description

About Gap Inc.

At Gap Inc., we create culture as much as we create clothes. Our ambition is to become a high-performing house of iconic American brands that shape culture.

Our portfolio-Old Navy, Gap, Banana Republic, and Athleta-each brings a distinct point of view to how we show up in the world and serve our customers.

Old Navy democratizes style with quality and value for all. Gap champions originality through essential pieces that celebrate individuality. Banana Republic is rooted in a spirit of discovery, creating modern pieces inspired by craftsmanship and travel. Athleta champions the Power of She through confidence, strength, and movement.

We're driven by a shared purpose: to bridge gaps-between people, perspectives, and possibilities-to create a better world.

We're building a team that performs at a high level-people who think boldly, take ownership, and turn ideas into impact. If you're ready to learn fast and help shape what's next, you'll fit right in.

About the role

Gap Inc. is in the midst of a multi-year Product-to-Market (P2M) Transformation, known internally as IndigoX, aimed at modernizing how the company designs, develops, and delivers product across its portfolio of brands. The initiative pairs AI with human-led strategy to build a more agile, responsive, and customer-centric product engine, and spans workstreams across speed-to-market, planning, and inventory optimization.As the Senior Manager, Talent - Product-to-Market Transformation, you will sit within the IndigoX transformation team's People & Culture function, on the Org & Talent team. Your scope is specific to the employees, functions, and organizations impacted by the P2M transformation. You will own the Talent Journey for this population: the strategic, end-to-end frameworks that govern how impacted talent is assessed, calibrated, selected, and developed as IndigoX builds the future-state organization. You are the architect behind the scenes - HR Business Partners and other HR practitioners will use what you build to make and support real-time decisions in the business, so your frameworks must be as usable as they are rigorous. Because your work touches employees who sit within the broader enterprise, you will partner closely with enterprise HR teams to ensure the frameworks you build are congruent with - not in conflict with - Gap Inc.'s broader talent methodologies.

What you'll do

• Design and maintain the end-to-end talent assessment and selection framework for P2M-impacted populations - the playbooks, tools, and calibration methodology used to evaluate, calibrate, and place talent across hiring, promotion, and new-organization standups within IndigoX.
• Build a repeatable "org launch" playbook that applies consistent talent assessment and placement practices every time a new function or organization is stood up under IndigoX.
• Define the skills taxonomy/ontology for P2M-impacted roles - the skills that underpin career pathing, assessment, and mobility for this population - ensuring alignment with any enterprise-wide skills frameworks already in use.
• Design and disseminate the end-to-end career pathing architecture for employees impacted by the transformation: the guidelines, guardrails, and frameworks that give them a clear line of sight into how they can grow and move as their roles evolve.
• Build and maintain calibration methodology (e.g., performance/potential-style talent reviews) that ensures consistent, defensible talent decisions for IndigoX-impacted populations, aligned with enterprise talent review practices.
• Design bench-readiness frameworks that identify succession candidates and assess development needs within P2M-impacted functions, feeding bench planning decisions.
• Incorporate dual-track and non-linear career models (e.g., individual contributor vs. people-manager paths, lateral moves) into the career pathing architecture to reflect the range of ways impacted employees grow.
• Build fairness and bias-mitigation principles into the design of all assessment, calibration, and career pathing tools to ensure talent decisions are equitable and defensible.
• Own vendor relationships, ensuring skill development and career mobility platforms deliver strong self-service experiences that help employees understand their skills and connect to relevant development - explicitly separate from formal calibration, comp, performance, or placement decisions.
• Partner closely with enterprise HR to ensure frameworks, methodologies, and tools built for the P2M population remain congruent with broader Gap Inc. talent practices, escalating and resolving points of misalignment as needed.
• Partner closely with HR Business Partners and HR practitioners supporting P2M-in scope teams to ensure the frameworks, playbooks, and tools you build are usable and effectively delivered into the business; conduct Train the Trainer sessions to prepare HR partners to execute with confidence.
• Partner with IndigoX Organizational Change Management (OCM) to ensure communications and training tied to IndigoX accurately represent the career and development opportunities available to employees impacted by change.
• Partner with IndigoX Learning & Development to ensure early-career talent programs serving P2M-impacted populations leverage your assessment and placement frameworks in talent decisions.
• Partner with Talent Acquisition to ensure skills frameworks inform hiring decisions and candidate evaluation for roles within the transformation's scope.
• Maintain a strong understanding of typical HR operating models to navigate cross-functional work with ease, and build trusted partnerships across both the IndigoX P&C team and enterprise HR.
• Continuously benchmark external market practices in skills-based talent management and career architecture, refining IndigoX's frameworks to reflect evolving best practices while staying aligned to enterprise direction.

Who you are

• Bachelor's degree in Human Resources, Organizational Development, Industrial/Organizational Psychology, or a related field.
• 5-7 years of experience in talent management, organizational development, or talent strategy, including designing competency models, career architecture, or talent assessment/calibration frameworks.
• Proven experience building skills-based talent frameworks (taxonomy, assessment methodology, career pathing) at scale, ideally within a matrixed, multi-brand, or transformation environment.
• Experience managing external vendor relationships for talent or learning technology platforms.
• Strong facilitation and stakeholder engagement skills, with the ability to build trust and influence across HRBPs, HR functional teams, and business leaders who will deliver what you design.
• Ability to navigate and align work within a broader enterprise context - building frameworks for a specific population while ensuring congruence with enterprise-wide talent methodologies.
• Deep understanding of HR operating models and how talent frameworks translate into day-to-day people decisions.
• Analytical mindset with experience using data to design and refine talent frameworks, balanced with a strong equity/fairness lens for high-stakes people decisions.
• Excellent program and project management skills, with the ability to manage multiple concurrent framework builds in an ambiguous, fast-paced environment.

Salary Range:

$155,500.00 - $202,200.00

Employee pay will vary based on factors such as qualifications, experience, skill level, competencies and work location. We will meet minimum wage or minimum of the pay range (whichever is higher) based on city, county and state requirements.

Benefits at Gap Inc.

• Merchandise discount for our brands: 50% off regular-priced merchandise at Old Navy, Gap, Banana Republic and Athleta, and 30% off at Outlet for all employees.
• One of the most competitive Paid Time Off plans in the industry.*
• Employees can take up to five "on the clock" hours each month to volunteer at a charity of their choice.*
• Extensive 401(k) plan with company matching for contributions up to four percent of an employee's base pay.*
• Employee stock purchase plan.*
• Medical, dental, vision and life insurance.*
• See more of the benefits we offer.

*For eligible employees

Gap Inc. is an equal-opportunity employer and is committed to providing a workplace free from harassment and discrimination. We are committed to recruiting, hiring, training and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status. We have received numerous awards for our long-held commitment to equality and will continue to foster a diverse and inclusive environment of belonging. In 2022, we were recognized by Forbes as one of the World's Best Employers and one of the Best Employers for Diversity.