Sr Dir PM- Agentic Core Platform

ServiceNow; California (MO); Hybrid; USD 254,500 - 445,400; Full time

Benefits offered by this job

Health plans

401(k) Plan with company match

ESPP

Matching donations

Flexible time away plan

Family leave programs

Job summary

ServiceNow in San Diego, California, seeks a Senior Director, PM- Agentic Platform to lead a team of senior technical PMs, drive multi-quarter roadmaps, and partner with engineering on architecture and data models.

You will engage enterprise customers, define platform strategy, and ensure enterprise-grade reliability and security across the stack. A hands-on, player-coach leader is essential for success.

Qualifications

• 15+ years in technical product management with platform/infrastructure focus.
• Hands-on ownership of LLM-based systems and tool-calling, multi-agent coordination.
• Fluency in inference infrastructure, orchestration patterns, and agent frameworks.
• Comfortable in API/data-model/system design discussions with engineers.
• Experience shipping software at real enterprise scale with multi-tenancy considerations.
• Ability to turn customer conversations into sharper product thinking.

Responsibilities

• Lead a high-performing PM team; recruit, mentor, and set rigorous technical standards.
• Own the roadmap; define multi-quarter strategy for core platform components.
• Be the technical anchor between PM and engineering; drive API and architecture decisions.
• Be a customer-facing product leader; engage with enterprise customers in discovery and reviews.
• Deliver enterprise-grade platform components with reliability and security.
• Synthesize complexity into clarity; communicate strategy to executives and customers.

Skills

15+ years PM experience

Agentic AI & LLM

AI infrastructure awareness

Engineering depth

Enterprise-scale product

Customer-facing credibility

Player-coach leadership

Job description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

SD, PM-Agentic Core Platform

We’relooking for aSenior Director, PM- Agentic Platformtodrive corecapabilities underpinning our agentic stack.This is a player-coach role:you’lllead a team of senior technical PMs while staying deeply hands-on, writing specs, driving architectural decisions, and partnering directly with engineering at every level of the stack. This is not a role for a generalist —it’sfor someone equally at home debating prompt chaining strategy with an engineer and presenting a multi-year roadmap to a C-suite.

What you get to do in this role:

• Lead a high-performing PM team.Recruit, mentor, and manage senior technical PMs; set the standard for rigor and technical depth.

• Ownthe roadmap.Define and drive multi-quarter strategyfor core platform components andalign with engineering on sequencing and tradeoffs.

• Be the technical anchor between PM and engineering.Partner directly with engineering leads and architects; drive API design, framework architecture, and data model decisions with the same fluency as your engineering counterparts.

• Be a customer-facing product leader.Engage enterprise customers in discovery, design reviews, and escalations — from CTO roadmap presentations to hands-on working sessions with customer engineering teams.

• Deliver enterprise-gradeproduct.Makeplatform componentscan be extended by teams building on the platform without sacrificing reliabilityand deliver enterprise-grade security and reliability.

• Synthesize complexity into clarity.Communicate platform strategy, architectural tradeoffs, and roadmap priorities to executive, technical, and customer audiences with precision.

To be successful in this role you have:

• 15+ years in technical product managementwith substantial time on platform or infrastructure products at a top-tier enterprise software or AI company;you’vepersonally written detailed specs and pushed back onengineering onarchitecture.

• Agentic AI and LLMexpertise.Hands-on product ownership of LLM-based systems; deep understanding of tool-calling, multi-agent coordination, RAG, context management, and real-world failure modes.

• Fluency in AI infrastructure anda driveto stay current.You track the full stack — inference infrastructure, orchestration patterns, emerging runtime standards, and agent frameworks — and bring that knowledge directly into product decisions.

• Engineering depth.Comfortable at the API, data model, and system design level; you canparticipatemeaningfully in architecture reviews and earn engineers’ respect through substance, not title.

• Enterprise scale experience.You’veshipped software atrealscale and know how to write requirements that account for multi-tenancy, latency, observability, and upgrade paths from day one.

• Customer-facing credibility.Equally effective with acustomer’sengineering team and their executive leadership; you turn customer conversations into sharper product thinking.

• Player-coach leadership.You manage and elevate a team of PMs while staying deeply in the work yourself — setting the bar through output, not just direction.

JV20

For positions in this location, we offer a base pay of $254,500 - $445,400, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [e-mail] for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

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