Sr Digital Marketing Specialist

Federal Express Corporation; Plano (TX); Hybrid; USD 73,000 - 120,000; Full time

Job summary

Federal Express Corporation is seeking a digital product leader to execute strategy and support the Fraud Prevention & Transportation Returns Management portfolio. You will shape the product roadmap, collaborate across teams, and advance customer-centric solutions for fraud management and reverse logistics.

The role requires 3+ years in digital product management or related fields, a Bachelor's degree, and strong analytical, collaboration, and communication skills.

Qualifications

• Bachelor's degree or equivalent in marketing, finance, CS, engineering, or related field.
• Minimum 3 years in digital marketing or digital product management.
• Master's degree may offset experience requirements.
• Strong ability to understand business and customer needs.
• Excellent collaboration, communication and analytical skills.

Responsibilities

• Conduct market and competitive analysis to improve customer experience.
• Partner with cross-functional teams to launch customer-centric products.
• Provide SME support for strategic priorities.
• Maintain product knowledge and drive continuous improvement.
• Perform other duties as assigned.

Skills

Customer needs

Product analysis

Technical acumen

Collaboration

Communication

Analytics

Education

Bachelor's Degree

Job description

Responsible for tactical execution and portfolio support of the Fraud Prevention & Transportation Returns Management organization. This role will play a vital role in advancing the business strategy, commercial excellence and product roadmap to solve customer problems related to fraud management and reverse logistics.

Under limited supervision, plans and executes digital product strategy, technology/product development, technology/product support and/or customer engagement strategies in support of the company's product and service portfolio.

Essential Functions

• Conducts market and competitive analysis, product analysis, digital industry and customer research to create and optimize the customer experience. Partner with cross-functional teams to define, implement and launch market-leading, customer-centric products or programs.
• Provides subject matter expertise to support strategic priorities.
• Maintains expertise on products and technologies through training and research and uses that training to drive and/or implement best practices and foster continuous improvement.
• Perform other duties as assigned.

Additional Job Description

Responsible for tactical execution and portfolio support of the Fraud Prevention & Transportation Returns Management organization. This role will play a vital role in advancing the business strategy, commercial excellence and product roadmap to solve customer problems related to fraud management and reverse logistics.

Minimum Education

Bachelor's Degree/equivalent experience in marketing, finance, computer science, engineering or related business discipline.

Minimum Experience

Three (3) years experience in a digital marketing or digital product management environment or demonstrated knowledge gained through coursework or work experience in digital product management, and technology support.

More advanced degrees may offset experience requirements. A related Master's Degree equals two (2) years experience.

Knowledge, Skills, And Abilities

Strong ability to understand business and customer needs, customer and/or user experience management, product analysis and technology capabilities.

Technical acumen.

Strong collaboration, communications and analytical skills.

Preferred Qualifications

Pay Transparency: Salary grade (E26) MEM range($6,511.62/mo - $10,744.16/mo), PGH range($6,854.33/mo - $11,309.65/mo), Plano range($6,854.33/mo - $11,309.65/mo)

Additional Details

This is a hybrid position located in Memphis, PGH or Plano. Candidates must live within 50 miles of the campus location. Employees will be required to work at the FedEx campus location several times per week. This position may be eligible for relocation.

Federal Express Corporation is an Equal Opportunity Employer including, Vets/Disability.

Reasonable accommodations are available for qualified individuals with disabilities throughout the application process. Applicants who require reasonable accommodations in the application or hiring process should contact [e-mail].

Applicants Have Rights Under Federal Employment Laws

• Know Your Rights
• Pay Transparency
• Family and Medical Leave Act (FMLA)
• Employee Polygraph Protection

E-Verify Program Participant: Federal Express Corporation participates in the Department of Homeland Security U.S. Citizenship and Immigration Services' E-Verify program (For U.S. applicants and employees only).

• E-Verify Notice (bilingual)
• Right to Work Notice (English) / (Spanish)