Sr. Digital Associate

Bank of America; South Dakota; On-site; USD 78,000 - 125,000; Full time

Job summary

Bank of America is seeking a role focused on supporting the delivery and health of digital capabilities and processes. You will collaborate across stakeholders, execute on day-to-day direction, develop digital features, prep for go-to-market, monitor post-launch health, and analyze KPIs to solve business problems.

The position emphasizes agile practices, stakeholder engagement, and independent action in a fast-paced environment with in-office expectations and flexible role-specific use.

Qualifications

• 2+ years of relevant experience.
• Strong written communication and storytelling skills.
• Ability to synthesize complex information into clear, executive-ready narratives.
• Strong curiosity and ability to identify meaningful accomplishments, trends, and success stories.
• Strong organizational skills with the ability to manage multiple priorities.
• Self-starter with strong attention to detail.
• Familiarity with Microsoft Copilot and AI-enabled productivity tools.

Responsibilities

• Delivers world-class software solutions within time, scope, and budget by following established project management practices, such as planning, supervision, risk mitigation, and issue resolution
• Provides ongoing operational support by ensuring the day-to-day health of digital capabilities, including resolving defects, routing complaints, and monitoring performance metrics
• Ensures all policies, procedures, and processes are followed when delivering software solutions
• Drives Agile routines including increment planning, standups, grooming, and retrospectives
• Communicates effectively and in an engaging manner with stakeholders, partners, and teammates
• Builds and maintains relationships across stakeholders and partners in order to effectively navigate the bank and ensure successful delivery of assigned work
• Acts independently, when proactively actioning on guidance and feedback

Skills

Collaboration

Decision Making

Problem Solving

Production Support

Project Management

Agile Practices

Business Operations Management

Policies, Procedures, and Guidelines

Process Management

Stakeholder Management

Oral Communications

Presentation Skills

Product Design and Development

Product Management

Written Communications

Education

High School Diploma / GED / Secondary School or equivalent

Job description

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits.

We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.

Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

This job is responsible for supporting the delivery and health of digital capabilities or processes through project management and operations support. Key responsibilities include closely collaborating across different stakeholders and functions, executing on direction from day-to-day leaders, developing digital features, preparing for go-to-market, monitoring post-launch health, and analyzing Key Performance Indicators (KPIs) performance. Job expectations include applying knowledge and digital acumen to define and deliver solutions that solve business problems.

Responsibilities:

• Delivers world-class software solutions within time, scope, and budget by following established project management practices, such as planning, supervision, risk mitigation, and issue resolution
• Provides ongoing operational support by ensuring the day-to-day health of digital capabilities, including resolving defects, routing complaints, and monitoring performance metrics
• Ensures all policies, procedures, and processes are followed when delivering software solutions
• Drives Agile routines including increment planning, standups, grooming, and retrospectives
• Communicates effectively and in an engaging manner with stakeholders, partners, and teammates
• Builds and maintains relationships across stakeholders and partners in order to effectively navigate the bank and ensure successful delivery of assigned work
• Acts independently, when proactively actioning on guidance and feedback

Required Qualifications:

• 2+ years of relevant experience
• Strong written communication and storytelling skills
• Ability to synthesize complex information into clear, executive-ready narratives
• Strong curiosity and ability to identify meaningful accomplishments, trends, and success stories
• Strong organizational skills with the ability to manage multiple priorities
• Self-starter with strong attention to detail
• Familiarity with Microsoft Copilot and AI-enabled productivity tools

Desired Qualifications:

• Knowledge of digital products, technology, data, analytics, or automation initiatives
• Ability to translate analytics, operational results, or project outcomes into business-focused stories
• Experience maintaining knowledge repositories or content inventories
• Experience in strategy, business operations, PMO, or transformation initiatives

Skills:

• Collaboration
• Decision Making
• Problem Solving
• Production Support
• Project Management
• Agile Practices
• Business Operations Management
• Policies, Procedures, and Guidelines Management
• Process Management
• Stakeholder Management
• Oral Communications
• Presentation Skills
• Product Design and Development
• Product Management
• Written Communications

Minimum Education Requirement:

High School Diploma / GED / Secondary School or equivalent

Internal employees who are currently working from home are still eligible to apply. However, if selected for the role, you may be required to work onsite in accordance with the workplace excellence policy.

The following laws or regulations restrict or prohibit the hiring of individuals with certain specified criminal history for the position: FDIC

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Shift:

1st shift (United States of America)

Hours Per Week:

40

Pay Transparency details

US - CA - San Francisco - 315 Montgomery St - 315 Montgomery (CA5704), US - IL - Chicago - 110 N Wacker Dr - Bank Of America Tower Chicago (IL4110), US - MA - Boston - 100 Federal St - 100 Federal St Lp (MA5100), US - MA - Waltham - 1025 Main St - 1025 Main St - Waltham (MA6536), US - NJ - Pennington - 1500 American Blvd - Hopewell Bldg 5 (NJ2150), US - NY - New York - 114 W 47th St - 114 W 47th St - Ust (NY8114), US - RI - Lincoln - 670 George Washington Hwy (RI1541)

Pay and benefits information

Pay range

$77,600.00 - $124,700.00 annualized salary, offers to be determined based on experience, education and skill set.

Discretionary incentive eligible

This role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.

Benefits

This role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.