Sr. Desktop Support Technician

Komatsu Mining Corp.

Newberry (SC)

On-site

USD 55,000 - 65,000

Full time

4 days ago

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Benefits offered by this job

401k and/or employee savings programs

Vacation and holidays

Employee and family assistance

Disability benefits

Life insurance

Learning and development programs

Job summary

Komatsu Mining Corp. is seeking a Senior IT Desktop Support Technician for on-site support at our Newberry, SC facility. The role covers maintenance and support of devices and systems, with collaboration across support teams and involvement in new technology initiatives.

The ideal candidate will have 3–5 years of IT client support experience, an IT-related degree or cert, and familiarity with Zebra MC9300 RF equipment. On-site duties and strong problem-solving skills are essential.

Qualifications

Associate degree in IT or related field preferred; a technical certification is strong
3–5 years of IT client support experience
Education may be substituted by relevant experience as applicable

Responsibilities

Provide advanced on-site troubleshooting and support for all user levels in office, plant, and warehouse
Maintain and manage LAN, patching, antivirus, hardware images, and deployments
Support and rollout new client technologies including PCs, laptops, tablets, and mobile devices

Skills

IT support

Troubleshooting

End-user support

RF equipment knowledge

Network basics

Education

Associate degree in IT or related field

Technical certification

High school diploma

Tools

Zebra MC9300

Printers

Job description

Job Location (Short): Newberry, South Carolina, USA, 29108

Onsite or Remote: Onsite Position

Join Komatsu and Be Part of Something Big!

Job Overview

We are pleased to announce an exceptional career opportunity for a Senior IT Desktop Support Technician to join our esteemed team and provide dedicated support at our facility in Newberry, SC. This on-site position entails a comprehensive range of responsibilities, including the maintenance and support of various devices and systems, active collaboration with support teams, and participation in the implementation of new technology initiatives. The ideal candidate will demonstrate superior problem-solving abilities and possess an extensive background in desktop technologies and infrastructure support.

Key Job Responsibilities

Primary Responsibilities

Advanced Troubleshooting and Technical Support: Provide advanced troubleshooting, problem solving, and on-site technical support for all levels of users in the office, plant, and/or warehouse.
Technology Environment Management: Create and maintain a technology environment that maximizes IT investments and supports all necessary business processes while ensuring excellent customer service levels and meeting both internal and external customer expectations.
Client PC Support: Provide advanced support for all hardware/software computer deployments and related issues.

Additional Areas of Responsibility

Support and maintain LAN, break/fix services, software/hardware upgrades, patch management, Anti-Virus management, hardware image management, application installs, and user support and training.
Analyze, test, implement, and support the rollouts of new client technologies, including PCs, laptops, tablets, and mobile endpoint devices.
Analyze, troubleshoot, and support all aspects of client infrastructure, including PC hardware and software installs, video conferencing, wireless networking, TCP/IP, DNS, and DHCP client-based issues.
Adhere to all company policies and procedures, such as Information Security, Communications Policy, Employee Code of Conduct, and Record Retention Policy.
Maintain inventory of server, PC equipment, and peripherals, as well as documentation of procedures related to the IT area.
Develop solutions for simple to complex user issues, whether hardware or software related.
Create and maintain technical process and procedure documentation, as well as end-user documentation.
Conduct R&D on new client technologies, including testing new models of endpoint devices as they are added to the environment.
Complete other projects as assigned.

Qualifications/Requirements

Required Skills

An associate degree in IT or a related field or technical certification isstrongly preferred; Aminimum of a high school diploma is required.
Education required (Note: Experience in lieu of education can be noted here if applicable. Be specific about the level of education and any degree requirements.)
3-5 years of IT client support experience

Preferred Skills

Associates degree in IT or a related field or technical certification strongly preferred; minimum high school diploma is required
3-5 years of IT client support experience
Ability to troubleshoot issues and come to a resolution
Ability to provide technical guidance and support to others
Knowledge of Plant type RF equipment (Zebra MC 9300 scan devices and printers)

Additional Information

Hiring Range

At Komatsu, your base pay is one part of your total compensation package. This role pays $55,000-$65,000. The actual offer will consider a wide range of factors, including experience and location.

Company Benefits

401k and/or employee savings programs
Employee time off (vacation and designated holidays)
Employee and family assistance programs
Disability benefits
Life insurance
Employee learning and development programs

Diversity & Inclusion Commitment

At Komatsu, we come from diverse backgrounds, with unique perspectives, experiences and contributions. We believe that our people are part of our shared purpose. Connected by our core values of ambition, perseverance, collaboration and authenticity, we are committed to continually advancing in our support of diversity and inclusion. United, we are on a journey towards a sustainable future that creates value together.