Sr. Desktop Support Engineer III

PRI Technology; New York (NY); On-site; USD 60,000 - 90,000; Full time

Job summary

A leading technology firm is seeking a skilled IT Support Specialist to provide Level 3 deskside support to C-Level executives and other employees in their NYC office. The ideal candidate will have strong experience with conferencing technologies, printer technologies, and various operating systems including Windows, OS X, iOS, and Android. Certifications such as ITIL Foundation and A+ are preferred. This role requires self-motivation and the ability to work independently.

Qualifications

• Must have strong experience with conferencing technologies (telephony/video-calls/content sharing).
• Experience in supporting executives is required.
• Technical skills with printer technologies are essential.

Responsibilities

• Provide Level 3 deskside support to C-Level executives and employees.

Skills

Experience with conferencing technologies

Experience supporting executives

Printer technologies expertise

Self-motivated

MS Office Suite proficiency

Knowledge of Windows OS Registry

Knowledge of Active Directory

Knowledge of local/domain user security

ITIL v.3 Foundation Certification

A+ Certification

Experience with multiple operating systems

Advanced knowledge of SCCM

Job description

This role will be providing Level 3 deskside/onsite support to C-Level executives and other employees in NYC office of a major financial firm.

Skills:

• Experience with all Conferencing Technologies (telephony/video-calls/content sharing)
• Experience supporting executives and their staff
• Experience with Printer technologies (setup/maintenance/configurations/networking)
• Self-motivated/driven and able to work with little supervision or direction
• Strong bias for action and results orientation
• MS Office Suite Software
• Knowledge of Windows OS Registry
• Knowledge of local/domain user security
• Knowledge of Active Directory and Group Policy Knowledge
• ITIL v.3 Foundation Certification preferred
• A+ Certification preferred.
• Experience with Windows, OS X, iOS, and Android operating systems.
• Advanced knowledge of Microsoft Systems Center Configuration Manager concepts and reporting and working knowledge of Active Directory.

Responsibilities

• Provide Level 3 deskside/onsite support to C-Level executives and other employees in the NYC office of a major financial firm.

Qualifications

• Experience with conferencing technologies (telephony/video-calls/content sharing)
• Experience supporting executives and their staff
• Experience with printer technologies (setup/maintenance/configurations/networking)
• Self-motivated/driven and able to work with little supervision or direction
• Strong bias for action and results orientation
• MS Office Suite Software
• Knowledge of Windows OS Registry
• Knowledge of local/domain user security
• Knowledge of Active Directory and Group Policy Knowledge
• ITIL v.3 Foundation Certification preferred
• A+ Certification preferred
• Experience with Windows, OS X, iOS, and Android operating systems
• Advanced knowledge of Microsoft Systems Center Configuration Manager concepts and reporting and working knowledge of Active Directory