Sr. Dealer Journey Strategy Associate

Taleo; Irvine (CA); Hybrid; USD 95,000 - 130,000; Full time

Benefits offered by this job

Hybrid flexibility

Vehicle allowance

Health coverage

401(k) matching

Life and disability insurance

Wellbeing resources

Leadership programs

Volunteer time off

Job summary

Hyundai Capital America is seeking a Sr. Dealer Journey Strategy Associate to analyze dealer feedback, map journeys, and drive experience improvements across digital and non-digital channels.

You will collaborate with product, UX, analytics, sales, service, and technology teams to identify gaps and implement data-driven recommendations. You will develop dashboards, scorecards, and executive-ready materials while coordinating governance, adoption, and cross-functional roadmaps.

Qualifications

• 4–6 years of experience in customer experience, dealer experience, business analysis, program support, research, operations, or a related field.
• Experience supporting cross-functional initiatives and analyzing customer, dealer, operational, or experience-related data.
• Experience developing reports, dashboards, presentations, and stakeholder communications.
• Automotive, financial services, dealer operations, digital products, journey mapping, or feedback program experience preferred.
• Bachelor's degree in Business, Marketing, Communications, Finance, User Experience, Information Systems, or a related field (or equivalent experience).
• Knowledge of customer/dealer experience principles, journey mapping, feedback programs, and process improvement methodologies.

Responsibilities

• Support dealer journey mapping activities and document current-state, future-state, and experience improvement opportunities.
• Partner with business teams to incorporate dealer experience requirements into solutions and measure the impact of implemented changes.
• Analyze dealer, operational, and experience data to identify trends, risks, and opportunities.
• Develop dashboards, scorecards, reports, and executive-ready presentations to support decision-making.
• Coordinate dealer experience initiatives, governance activities, stakeholder meetings, and roadmap deliverables.
• Track milestones, risks, dependencies, action items, and implementation progress while supporting adoption and change management activities.
• Partner with product, UX, analytics, sales, service, technology, and OEM teams to support dealer experience initiatives.

Skills

Customer experience

Dealer experience

Business analysis

Program support

Research

Operations

Education

Bachelor's degree

Job description

Job Description - Sr. Dealer Journey Strategy Associate (260000Q6)

Job Description

Description

Hyundai Capital America (HCA) helps people move forward. Through Hyundai Motor Finance, Genesis Finance, and Kia Finance, we deliver innovative financing, leasing, and insurance solutions to more than 3 million customers and businesses nationwide.

We’re a company driven by growth, innovation, and people. At HCA, you’ll find opportunities to build new skills, expand your career, and make a real impact—while working in a diverse, inclusive, and values‑driven environment. We’re proud to support our communities through volunteerism, philanthropy, and engaged Employee Resource Groups.

WHAT YOU WILL DO

The Sr. Dealer Journey Strategy Associate supports dealer experience initiatives across digital and non-digital channels by analyzing dealer feedback and experience data, documenting dealer journeys, and coordinating improvement activities. This role works with business, product, UX, analytics, sales, service, and technology teams to identify experience gaps, develop practical recommendations, and support implementation, reporting, and adoption activities.

HOW YOU WILL MAKE AN IMPACT

Voice of Dealer & Research Support

Gather, analyze, and synthesize dealer feedback, survey results, complaints, and market research to identify insights and improvement opportunities.

Develop recommendations, maintain dealer personas, and support Voice of Dealer programs and reporting.

Journey Mapping & Experience Improvement

Support dealer journey mapping activities and document current-state, future-state, and experience improvement opportunities.

Partner with business teams to incorporate dealer experience requirements into solutions and measure the impact of implemented changes.

Data, Analytics & Performance Reporting

Analyze dealer, operational, and experience data to identify trends, risks, and opportunities.

Develop dashboards, scorecards, reports, and executive-ready presentations to support decision-making and performance tracking.

Program Coordination, Governance & Adoption

Coordinate dealer experience initiatives, governance activities, stakeholder meetings, and roadmap deliverables.

Track milestones, risks, dependencies, action items, and implementation progress while supporting adoption and change management activities.

Cross-Functional Collaboration & Operational Support

Partner with product, UX, analytics, sales, service, technology, and OEM teams to support dealer experience initiatives.

Gather requirements, provide dealer insights, and recommend opportunities for process and program improvement.

Qualifications

WHAT YOU WILL BRING TO THE ROLE

4–6 years of experience in customer experience, dealer experience, business analysis, program support, research, operations, or a related field.

Experience supporting cross-functional initiatives and analyzing customer, dealer, operational, or experience-related data.

Experience developing reports, dashboards, presentations, and stakeholder communications.

Automotive, financial services, dealer operations, digital products, journey mapping, or feedback program experience preferred.

Bachelor's degree in Business, Marketing, Communications, Finance, User Experience, Information Systems, or a related field (or equivalent experience).

Knowledge of customer/dealer experience principles, journey mapping, feedback programs, and process improvement methodologies.

WE TAKE CARE OF OUR PEOPLE

At HCA, our people drive our success. That’s why we offer a competitive rewards package that supports your health, financial future, and overall wellbeing—at work and beyond.

Benefits Highlights

Hybrid flexibility – 4 days in office, 1 day remote

Vehicle perks – monthly vehicle allowance plus purchase and lease discounts

Comprehensive health coverage – medical, dental, and vision plans

Employer-funded HSA contributions to help reduce healthcare costs

401(k) with company match and immediate vesting from day one

100% company-paid life and disability insurance

Wellbeing benefits including fitness and health resources

Leadership programs and career development that support continuous learning

Paid Volunteer Time Off and a company charitable donation in your honor

Because great benefits help you thrive—personally and professionally.

OTHER DETAILS

Our Company is an equal opportunity employer committed to fostering a diverse, inclusive, and respectful workplace—because we believe diversity builds stronger teams. We comply with all applicable federal, state, and local equal employment opportunity laws and do not discriminate on the basis of race, religion or creed, color, national origin, ancestry, caste, citizenship, sex or gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, medical condition, genetic information, marital status, family care or medical leave status, military or veteran status, political affiliation, or any other characteristic protected by law. Information provided during the application process is requested in good faith and will be used solely in accordance with applicable employment laws.