Sr. Dealer Journey Strategy Associate

Hyundai Capital America; Irvine (CA); Hybrid; USD 90,000 - 120,000; Full time

Benefits offered by this job

Hybrid work model

Vehicle allowance

Health insurance

401(k) with company match

Life and disability insurance

Volunteer time off

Job summary

Hyundai Capital America is seeking a Sr. Dealer Journey Strategy Associate to analyze dealer feedback, map journeys, and drive experience improvements across digital and non-digital channels. You will work with product, UX, analytics, sales, service, and technology teams to identify gaps and implement practical recommendations.

Responsibilities include modeling dealer journeys, creating dashboards, and coordinating governance for adoption and change management across functions.

Qualifications

• Voice of Dealer programs and reporting knowledge.
• Manage dealer insights and personas.
• Create dashboards and executive presentations.
• Support governance, milestones, and adoption activities.
• Collaborate with product, UX, analytics, sales, service, and tech teams.

Responsibilities

• Gather, analyze, and synthesize dealer feedback and market research.
• Map current and future dealer journeys and identify gaps.
• Develop dashboards, scorecards, and reports for decision-making.
• Coordinate governance, milestones, risks, and action items for initiatives.
• Partner with cross-functional teams to implement improvements.

Skills

Voice of Dealer

Journey Mapping

Data Analytics

Performance Reporting

Program Coordination

Cross-Functional Collaboration

Education

Bachelor's degree in Business / Marketing / Communications / Finance / UX / IS

Job description

Hyundai Capital America (HCA) helps people move forward. Through Hyundai Motor Finance, Genesis Finance, and Kia Finance, we deliver innovative financing, leasing, and insurance solutions to more than 3 million customers and businesses nationwide. We're a company driven by growth, innovation, and people. At HCA, you'll find opportunities to build new skills, expand your career, and make a real impact-while working in a diverse, inclusive, and values-driven environment. We're proud to support our communities through volunteerism, philanthropy, and engaged Employee Resource Groups. If you're looking for a fast-paced, collaborative workplace where your ideas matter, join us as we lead the future of financing freedom of movement.

WHAT YOU WILL DO

The Sr. Dealer Journey Strategy Associate supports dealer experience initiatives across digital and non-digital channels by analyzing dealer feedback and experience data, documenting dealer journeys, and coordinating improvement activities. This role works with business, product, UX, analytics, sales, service, and technology teams to identify experience gaps, develop practical recommendations, and support implementation, reporting, and adoption activities.

HOW YOU WILL MAKE AN IMPACT

• Voice of Dealer & Research Support Gather, analyze, and synthesize dealer feedback, survey results, complaints, and market research to identify insights and improvement opportunities. Develop recommendations, maintain dealer personas, and support Voice of Dealer programs and reporting.
• Journey Mapping & Experience Improvement Support dealer journey mapping activities and document current-state, future-state, and experience improvement opportunities. Partner with business teams to incorporate dealer experience requirements into solutions and measure the impact of implemented changes.
• Data, Analytics & Performance Reporting Analyze dealer, operational, and experience data to identify trends, risks, and opportunities. Develop dashboards, scorecards, reports, and executive-ready presentations to support decision-making and performance tracking.
• Program Coordination, Governance & Adoption Coordinate dealer experience initiatives, governance activities, stakeholder meetings, and roadmap deliverables. Track milestones, risks, dependencies, action items, and implementation progress while supporting adoption and change management activities.
• Cross-Functional Collaboration & Operational Support Partner with product, UX, analytics, sales, service, technology, and OEM teams to support dealer experience initiatives. Gather requirements, provide dealer insights, and recommend opportunities for process and program improvement.

Qualifications

WHAT YOU WILL BRING TO THE ROLE

• 4-6 years of experience in customer experience, dealer experience, business analysis, program support, research, operations, or a related field.
• Experience supporting cross-functional initiatives and analyzing customer, dealer, operational, or experience-related data.
• Experience developing reports, dashboards, presentations, and stakeholder communications.
• Automotive, financial services, dealer operations, digital products, journey mapping, or feedback program experience preferred.
• Bachelor's degree in Business, Marketing, Communications, Finance, User Experience, Information Systems, or a related field (or equivalent experience).
• Knowledge of customer/dealer experience principles, journey mapping, feedback programs, and process improvement methodologies.

WE TAKE CARE OF OUR PEOPLE

At HCA, our people drive our success. That's why we offer a competitive rewards package that supports your health, financial future, and overall wellbeing-at work and beyond.

Benefits Highlights

• Hybrid flexibility - 4 days in office, 1 day remote
• Vehicle perks - monthly vehicle allowance plus purchase and lease discounts
• Comprehensive health coverage - medical, dental, and vision plans
• Employer-funded HSA contributions to help reduce healthcare costs
• 401(k) with company match and immediate vesting from day one
• 100% company-paid life and disability insurance
• Wellbeing benefits including fitness and health resources
• Leadership programs and career development that support continuous learning
• Paid Volunteer Time Off and a company charitable donation in your honor
• Because great benefits help you thrive-personally and professionally.

OTHER DETAILS

Our Company is an equal opportunity employer committed to fostering a diverse, inclusive, and respectful workplace-because we believe diversity builds stronger teams. We comply with all applicable federal, state, and local equal employment opportunity laws and do not discriminate on the basis of race, religion or creed, color, national origin, ancestry, caste, citizenship, sex or gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, medical condition, genetic information, marital status, family care or medical leave status, military or veteran status, political affiliation, or any other characteristic protected by law. Information provided during the application process is requested in good faith and will be used solely in accordance with applicable employment laws.

California Privacy Notice

This notice only applies to our applicants who reside in the State of California.

The latest version of our Privacy Policy can be found here .

This Privacy Policy provides you with notice, at or before the point of collection, about the categories of personal information to be collected from you, the purposes for which your personal information is collected or used, and whether that information is sold or shared, so that you can exercise meaningful control over our use of your personal information. We are providing this notice to comply with the California Consumer Privacy Act of 2018, as amended by the California Consumer Privacy Rights Act of 2020 (“CCPA”).

If you have any questions about CCPA regarding California residents or HCA team members, please contact the Privacy Team at [e-mail].