Sr. Data Reporting Technician

The City of Fort Worth; Fort Worth (TX); On-site; USD 52,000 - 68,000; Full time

Benefits offered by this job

Paid Holidays

Medical Benefits

Dental Benefits

Vision Benefits

Pension Plan

Professional Development

Job summary

The City of Fort Worth, a major Texas municipality, is seeking a Sr. Data Reporting Technician (Trainer) for the Police Department – Data Reporting Unit.

You will train, supervise and coordinate service program activities to support the Police Department and coordinate with other divisions, agencies and the public. You will teach and guide Data Reporting Unit personnel, manage training materials, ensure accuracy of reports and oversee quality, workload, and procedures.

Qualifications

• HS Diploma/GED with specialized training in customer relations or related field.
• 3 years of responsible customer service experience.
• 1 year of administrative and/or lead supervisory experience.

Responsibilities

• Training, planning, reviewing and participating in the work of employees responsible for providing a wide variety of customer service in support of the Police Department.
• Produce, update and maintain divisional training and reference materials.
• Verify work of assigned employees for accuracy, proper work methods, techniques and compliance with applicable standards and specifications.
• Monitor and evaluate quality, responsiveness, efficiency and effectiveness of assigned customer service programs, service delivery methods and procedures.
• Gather relevant data and compile narrative and statistical reports.
• Maintain detailed and accurate files and records of police offense reports and correspondence.
• Interpret and explain City and FWPD customer service policies and procedures.
• Interpret and explain Texas penal code and offense reporting procedures.
• Perform other duties as requested.

Skills

Customer service

Training

Supervisory experience

Data reporting

Education

HS Diploma/GED

Specialized training in customer relations

Tools

Central Square Records Enterprise

RMS

Mobile Enterprise

Visinet

CAD Enterprise

Texas Penal Code

Word

Excel

OneNote

Outlook

Job description

Job Posting Closing on: Tuesday, September 15, 2026

Workdays & Hours: Monday-Friday, 7:00 a.m. – 3:00 p.m. Division is a 24/7 Operation - weekend work may be required.

The incumbent may be assigned to the 2nd or 3 rd shift, 3:00 p.m. – 11:00 p.m. or 11:00 p.m. – 07:00 a.m.. This position will be required to work weekends, and holidays. Also work in inclement weather as needed. This is a 24-hour 7 day a week operation including weekends and holidays.

• Shift Differential Pay: $0.75/hour for 2nd Shift and $1.50/hour for 3rd Shift.

Benefits for this position include: 11 Paid Holidays, Medical, Dental, Vision, Paid Time Off, Pension Plan, Professional Development Opportunities. Find Out More!

The City of Fort Worth is one of the fastest growing large cities in the U.S. Our employees serve the needs of nearly 1,000,000 residents, promoting our values of exceptional customer experience, mutual respect, embracing our diversity, continuous improvement, ethical behavior, and accountability.

A Sr. Data Reporting Technician (Trainer) job is available with the City of Fort Worth Police Department – Data Reporting Unit. This position will contribute to the City’s strategic goals, mission and vision by training, supervising and coordinating service program activities and operations in support of the Police Department. You will coordinate assigned activities with other divisions, outside agencies and the general public and provide staff assistance. You will teach and provide guidance to Data Reporting Unit personnel.

Minimum Qualifications:

• HS Diploma/GED supplemented by specialized training in customer relations or a related field
• Three (3) years of responsible customer service experience
• One (1) year of administrative and/or lead supervisory experience.

Preferred Qualifications:

• Bilingual skills (English/Spanish).
• Prior law enforcement experience. Minimum 1-year experience in Police Data Reporting Unit preferred.
• Two (2) years plus of high – volume call center, public contact, and data entry.
• Experience in preparing and transcribing reports.
• Knowledge of Central Square’s Records Enterprise or RMS, Mobile Enterprise or Visinet, Command Automated Dispatching (CAD) Enterprise, Texas Penal Code, Word, Excel, OneNote and Outlook

The Sr. Data Reporting Technician job responsibilities include:

• Training, planning, reviewing and participating in the work of employees responsible for providing a wide variety of customer service in support of the Police Department
• Produce, update and maintain divisional training and reference materials
• Verify work of assigned employees for accuracy, proper work methods, techniques and compliance with applicable standards and specifications
• Monitor and evaluate quality, responsiveness, efficiency and effectiveness of assigned customer service programs, service delivery methods and procedures
• Gather relevant data and compile narrative and statistical reports
• Maintain detailed and accurate files and records of police offense reports and correspondence
• Interpret and explain City and FWPD customer service policies and procedures.
• Interpret and explain Texas penal code and offense reporting procedures.
• Perform other duties as requested.

Working Conditions

Applicants for this position must pass a Criminal Justice Information Systems (CJIS) fingerprint-based background check and maintain CJIS eligibility. Due to CJIS requirements related to system access, the following will result in being disqualified for this position: Felony Convictions, Felony Deferred Adjudication, Class A Misdemeanor Conviction, Class B Misdemeanor Convictions in the last 10 years, Class A Misdemeanor Deferred Adjudication, Class B Misdemeanor Deferred Adjudication in the last 10 years, an Open Arrest for Any Criminal Offense (Felony or Misdemeanor), and ALL Family Violence Convictions regardless of class.

Conditions of Employment

The City of Fort Worth is proud to be an Equal Employment Opportunity employer. It is the policy and practice of the City to recruit, hire, train and promote a diverse workforce without regard to race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, parental status, military service, or another non‑merit factor.

The City of Fort Worth is committed to full compliance with the Americans with Disabilities Act. Reasonable accommodations may be made to enable qualified individuals with disabilities to participate in the job application or interview process and to perform essential job functions.

Candidates who do not meet the Education requirement, may be considered if they have more relevant work experience than the position requires. Those selected for employment will be required to pass Pre‑Employment checks depending on the position requirements. Those could include, but are not limited to: criminal background check, drug screen, education verification, etc. criminal convictions will be considered on a case‑by‑case basis. Employees are paid by direct deposit only.