Sr. Data Center Technician L3

Covestic Inc; Town of Texas (WI); Hybrid; USD 85,000 - 115,000; Full time

Job summary

Covestic Inc in Wisconsin is seeking a Data Center Technician L3 to lead advanced deployment, diagnostics, break-fix operations, and hardware lifecycle management within large-scale AI and accelerator computing environments.

You will independently diagnose complex hardware issues, execute repairs, support commissioning, and provide technical guidance to junior personnel while coordinating with customer engineering teams, OEM partners, and site leadership to maintain operational excellence.

Qualifications

• High school diploma, GED, or equivalent experience.
• Minimum 5 years of experience supporting data center operations, hardware deployment, or infrastructure support.
• Extensive experience troubleshooting and repairing server, storage, and networking hardware.
• Strong ability to lead technical activities and mentor junior personnel.

Responsibilities

• Lead installation, integration, and deployment for servers, accelerators, and networking.
• Perform advanced diagnostics and root-cause analysis of hardware failures.
• Provide technical leadership and mentoring to junior technicians.
• Coordinate with OEM partners and customer engineering teams to maintain uptime.
• Support firmware upgrades, qualification testing, and acceptance activities.

Job description

The Data Center Technician L3 serves as a senior technical resource responsible for advanced deployment, diagnostics, break-fix operations, hardware lifecycle management, and operational support within large-scale AI and accelerated computing environments. This role functions as a technical leader within the data center, providing subject matter expertise across compute, accelerators, networking, and supporting infrastructure platforms.

The Data Center Technician L3 is expected to independently diagnose and resolve complex hardware issues, execute advanced repair procedures, support commissioning and deployment activities, and provide technical guidance to junior personnel. The role serves as a primary escalation point for technical issues and works closely with customer engineering teams, OEM partners, network teams, and site leadership to maintain operational excellence.

This position is critical to maintaining infrastructure availability, reducing repair times, improving deployment quality, and supporting the reliability of mission‑critical AI computing environments.

How You Will Make an Impact:

Advanced Deployment & Integration

• Lead installation, integration, and deployment activities for servers, accelerator platforms, networking equipment, and supporting infrastructure.
• Validate deployment quality against customer specifications, rack elevations, port maps, and deployment standards.
• Execute and oversee structured cabling activities, including copper and fiber infrastructure deployments.
• Perform deployment audits, acceptance testing, and operational readiness reviews.
• Support commissioning, site expansion, and infrastructure turnover activities.

Advanced Diagnostics & Break-Fix Operations

• Perform advanced troubleshooting and root cause analysis of server, accelerator, storage, and networking hardware failures.
• Execute customer-directed repair procedures and complex hardware diagnostics.
• Perform FRU replacement activities across compute, accelerator, and network platforms.
• Support firmware upgrades, hardware qualification testing, and post-maintenance validation.
• Serve as the technical lead during hardware incidents and escalations.
• Drive rapid restoration of service while ensuring quality and procedural compliance.

Accelerator & AI Infrastructure Support

• Support GPU, TPU, accelerator, and high-density compute platforms.
• Execute return-to-service validation and performance verification activities following repairs.
• Assist customer engineering teams with hardware investigations and diagnostics.
• Support hardware qualification, burn-in, and acceptance testing activities.
• Maintain awareness of platform-specific repair procedures and operational requirements.

Asset Lifecycle & RMA Management

• Oversee serialized asset tracking and lifecycle management activities.
• Manage complex RMA workflows, including diagnostics, documentation, chain-of-custody, and return processing.
• Validate asset reconciliation and inventory accuracy.
• Support spare parts planning and inventory optimization efforts.
• Ensure compliance with media handling and asset disposition requirements.

Network & Physical Infrastructure Support

• Support physical-layer network operations, including fiber plant infrastructure, optics replacement, patching, and connectivity validation.
• Troubleshoot cabling, optics, and hardware-related network issues.
• Support OOB (Out-of-Band) management infrastructure and console access systems.
• Execute physical network changes under customer engineering direction.
• Assist with network deployment and expansion initiatives.

Technical Leadership & Mentorship

• Serve as a technical escalation point for Data Center Technicians and operational personnel.
• Provide coaching, mentoring, and technical development support to L1 and L2 technicians.
• Assist with onboarding, training, and qualification programs.
• Promote adherence to technical standards, procedures, and best practices.
• Lead technical reviews and knowledge-sharing activities.

Incident Response & Operational Support

• Participate in major incident response and restoration efforts.
• Assist site leadership with technical assessments and risk evaluations.
• Support operational readiness reviews and maintenance planning activities.
• Provide technical expertise during change management and maintenance execution.
• Ensure timely and accurate escalation of complex technical issues.

Documentation & Quality Assurance

• Maintain detailed records of diagnostics, repairs, deployments, and validation activities.
• Support development and refinement of technical procedures and work instructions.
• Review deployment documentation, asset records, and maintenance records for accuracy.
• Ensure compliance with customer quality standards and audit requirements.
• Contribute to continuous improvement initiatives focused on reliability and operational efficiency.

Safety, Security & Compliance

• Adhere to all site safety, security, and operational procedures.
• Support Environmental Health & Safety (EHS) initiatives and safe work practices.
• Ensure compliance with customer security controls and access requirements.
• Participate in audits, inspections, and operational compliance activities.
• Promote a culture of safety, accountability, and operational excellence.

Minimum Qualifications

• High school diploma, GED, or equivalent experience.
• Minimum 5 years of experience supporting data center operations, hardware deployment, or infrastructure support environments.
• Extensive experience troubleshooting and repairing server, storage, and networking hardware.
• Experience executing complex technical procedures with minimal supervision.
• Strong understanding of hardware diagnostics, component replacement, and system validation.
• Demonstrated ability to lead technical activities and mentor junior personnel.

Preferred Qualifications

• Experience supporting hyperscale, AI, HPC, cloud, or enterprise data center environments.
• Experience supporting GPU, TPU, accelerator, or high-density compute infrastructure.
• Familiarity with liquid‑cooled computing environments and advanced rack architectures.
• Strong knowledge of structured cabling systems, fiber optics, and physical‑layer networking.
• Experience supporting OOB management systems and console infrastructure.
• Familiarity with asset management, inventory control, and RMA processes.
• Vendor certifications or data center certifications preferred.
• Experience working within 24x7 mission‑critical operational environments.

Physical Requirements

• Ability to stand and walk for extended periods within active data center environments.
• Ability to lift, carry, push, or move equipment weighing up to 50 pounds.
• Ability to install and service equipment within rack environments.
• Ability to work in confined spaces and elevated work locations when required.
• Ability to work in hot aisle/cold aisle environments and varying operational conditions.

Work Environment

This position operates within a mission-critical data center environment supporting advanced AI and accelerated computing infrastructure. Work includes deployment, diagnostics, maintenance, repair, validation testing, and technical leadership activities involving large-scale compute, networking, and accelerator platforms.

The Data Center Technician L3 serves as a senior technical resource responsible for driving operational reliability, accelerating problem resolution, mentoring technical personnel, and ensuring the successful execution of customer-directed operational activities.

This position may require access to hardware, software, technology, or technical data subject to U.S. export control laws, including the Export Administration Regulations (EAR) and, where applicable, the International Traffic in Arms Regulations (ITAR). Any offer, assignment, or continued access to controlled items is contingent upon the company’s determination that the individual is legally authorized to access such items or that any required government authorization can be obtained.