Sr Data Analyst, Customer Insights

Terminix; Tennessee; On-site; USD 94,000 - 122,000; Full time

Benefits offered by this job

Benefits starting Day 1

401(k) with match

Paid holidays

Job summary

Terminix, part of the Rentokil family, seeks a Senior Data Analyst, Customer Insights, to transform VoC data into actionable insights. You will build real-time dashboards and ROI reports, linking customer feedback to renewal, churn prevention, and expansion outcomes, while collaborating with technology and marketing to ensure data integrity.

You will analyze VoC metrics such as NPS and CSAT, design advanced analytics, and present findings to leadership with clear storytelling.

Qualifications

• Bachelor's degree in Marketing Analytics, Data Analysis or a quantitative discipline, OR equivalent years of experience.
• Minimum 5 years of experience in data analytics or digital marketing analytics.
• Deep understanding of VoC metrics (e.g., NPS, CSAT, CES).
• Strong problem-solving and critical thinking skills.
• Proficiency in mixed-methods analysis.
• Excellent communication, presentation and storytelling skills.

Responsibilities

• Analyze VoC data to identify trends, friction points, and opportunities to drive business growth.
• Merge VoC data with internal revenue and transactional data sets to tie customer feedback directly to renewal, churn prevention, and expansion outcomes, execute advanced analytics, and measure impact of closed-loop strategies.
• Design and maintain automated dashboards to provide real-time insights to stakeholders.
• Translate complex data sets into cohesive narratives for technical and non-technical audiences.
• Generate comprehensive reports analyzing VoC data for leadership.
• Partner with technology teams to audit and ensure data accuracy and accessibility.
• Contribute to data-driven marketing strategies to achieve business objectives.
• Lead recurring VoC health meetings and alignment.

Skills

SQL

Python or R

VoC analysis

Data visualization

Quantitative analysis

Qualitative analysis

Communication & storytelling

Education

Bachelor's degree in Marketing Analytics or related quantitative field

Tools

Qualtrics

Medallia

Looker

Power BI

Tableau

Job description

Benefits Start Day 1 for Full-Time Colleagues - No Waiting Period!

For more information about our benefits, see below!

We are proud to be a member of the Rentokil family of companies, the global leader in Pest Control and other services across more than 90 countries. We pride ourselves on being a trusted partner to many of the world's leading brands and serve consumer and business customers across multiple industries. We are extremely proud of our legacy of excellence and constantly work to fulfill our mission to "protect people, enhance lives, and preserve the planet".

No OPT or sponsorship available

Overview

As a Senior Data Analyst, Customer Insights, you will serve as a key contributor to the data-driven transformation of our customer insights and Voice of the Customer (VoC) efforts. You are responsible for analyzing quantitative and qualitative customer data to identify trends that drive and improve the customer experience. By creating real‑time dashboards and comprehensive ROI reports, you will enable stakeholders to make informed, strategic decisions. The role bridges the gap between technical data sets and actionable business narratives. You will collaborate across technology and marketing teams to ensure data integrity and accessibility.

Duties & Responsibilities

• Analyze VoC data to identify trends, friction points, and opportunities to drive business growth.
• Merge VoC data with internal revenue and transactional data sets to tie customer feedback directly to renewal, churn prevention, and expansion outcomes, execute advanced analytics (e.g., predictive modeling, quasi‑experiments), and measure impact of closed‑loop strategies.
• Design and maintain automated dashboards to provide real‑time insights to stakeholders.
• Translate complex quantitative and qualitative data sets into cohesive narratives that inform both technical and non‑technical audiences.
• Generate comprehensive reports analyzing VoC data for leadership.
• Partner with technology teams to audit and ensure the accuracy and accessibility of customer data.
• Contribute to the generation and implementation of data‑driven marketing strategies to achieve specific business objectives.
• Lead recurring meetings to track VoC health and foster alignment.

Education

• Bachelor's degree in Marketing Analytics, Data Analysis or a quantitative discipline, OR equivalent years of experience.

Experience

• Minimum 5 years of experience in data analytics or digital marketing analytics required.
• Deep understanding of VoC metrics (e.g., NPS, CSAT, CES)
• Strong problem‑solving and critical thinking skills
• Proficiency in mixed‑methods analysis
• Excellent communication, presentation and storytelling skills
• Demonstrated ability to work independently and collaboratively

Skills & Competencies

• Proficiency in quantitative data analysis, statistical modeling, and driver analysis
• Proficiency in qualitative data analysis, open‑text mining, and sentiment analysis
• Proficiency in SQL, Python or R
• Experience with VoC and survey platforms (e.g., Qualtrics, Medallia)
• Experience with visualization tools (e.g., Looker, Power BI, Tableau)

Physical Demands and Working Conditions

The physical demands are representative of those that must be met by an employee to perform the essential function to this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Incumbent Must Be Prepared To

• Move up to 10 pounds occasionally, by lifting, carrying, pushing, pulling, or otherwise repositioning objects.
• Sitting for long periods of time while using office equipment such as computers, phones and etc.
• Performing repetitive motions involving the wrists, hands, and fingers, such as typing, picking, and pinching, within your regular work environment.
• Express or exchange ideas with others through the use of spoken word, quickly, accurately, and at an easily audible volume, and receive detailed information through oral communication at usual speaking levels without correction, and/or make fine discriminations in the nature of sounds in the environment.

Incumbent Is Required To Have

• Near‑range visual acuity for detailed tasks and ability to perform activities with precision such as analyzing data, viewing computer screens or reading extensively.

Incumbent Will Be Subject To

• Inside working conditions: The change of building environment such as with or without air conditioning and heating.

Our companies are proud to be affirmative action (AA) and equal opportunity employers (EOE) inclusive of veterans and those with disabilities.

No OPT or sponsorship available

Base Pay Range $94,100 - $122,300/ year

While starting pay falls within the given range, it can vary based on factors like geographic location, skills, education, and experience. Total earnings may also be affected by overtime, incentives, commissions, performance, and route assignment (where applicable).

Why Choose Us?

A career with the Rentokil family of companies can be a professional trajectory filled with opportunity. We pride ourselves on being a world‑class team that rewards high performance, and we love to promote from within. We offer competitive pay and many of our roles offer performance incentives.

Below you'll find information about some of what we have to offer. All Full‑Time Colleagues qualify for the following and Part‑Time Colleagues qualify for most benefits after they meet certain criteria.

Professional and Personal Growth

• Multiple avenues to grow your career
• Training and development programs available
• Tuition Reimbursement benefits (for FT Colleagues)

Health and Wellness

• Full‑time colleagues are eligible to begin enrollment immediately upon hire with benefits starting on day 1
• Health benefits including Medical, Dental, Vision, Disability, and Life Insurance plus much more

Savings and Retirement

• 401(k) retirement plan with company‑matching contributions

Work-Life Balance

• Vacation days & sick days
• Company‑paid holidays & floating holidays
• A company mindset that prioritizes health, safety, and flexibility

We are looking for individuals who want to make a difference where our customers live and work. Is that you?

This company is a Drug Free workplace.

Rentokil is committed to complying with all Federal, State, and local laws related to the employment of qualified individuals with disabilities.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

By applying to this job, you agree to receive initial texts from systems used on behalf of Rentokil North America, Inc., possibly including Workday, Loop, and HireVue. These systems utilize text messages to communicate with you throughout the application, interview, and pre‑hire processes. You can set your communication preferences or opt out of text messages from each system at any time following the initial message. Message and data rates may apply.